Zero complaints about this facility!
Our hockey team group booked 20 rooms here recently and we were all very pleased with this hotel. Rose was very helpful with the reservation process and check-in was seamless.
The hotel was very clean, quiet, with a good variety of complimentary breakfast options.
Parking was free with lots of spots.
Close to the outlet mall and a few restaurants.
Would certainly stay again,
Thank you for your group booking Coondog99, and for taking the time to share these great comments about your experience. We are so happy to know that we took great care of you and that you would plan to visit again.
Not in Niagara on the Lake, but quick access to both and to outlet mall and casino. Friendly , helpful staff, clean modern rooms with great shower and beds comfy! Breakfast good and sometimes busy, with a good choice of items hot and cold. Would stay there again.
Thank you for your stay 776Vivianel, and for taking the time to share your great comments. We are happy to know that we took great care of you and that you would plan to visit with us again.
We booked this hotel because it said Niagara-on-the-Lake. It is nowhere near the town of Niagara-on-the-Lake. It is halfway to Niagara Falls. If you were expecting the picturesque town of Niagara-on-the-Lake, you will be disappointed. As far as the hotel amenities, it is your average Holiday Inn. It did have a pool. The free breakfast was good - lots of variety - hot and cold.
This hotel is pet friendly but if you don't want to hear barking dogs, ask for a room on the third floor or above.
Hi beleafer27,
I thank you for staying and patronage. Holiday Inn Express Niagara-on-the-Lake is one of our great locations that provide a quality stay in an environment of peace and simplicity.
I read your message and am sorry that your stay was less than perfect. I forwarded your comment to our managers and took action to prevent this from happening again.
I invite you to come and stay with us on your next trip, so you can see the new changes.
All the best,
Oscar C.
Case Manager
IHGService
Stayed Victoria Day weekend, May 2022. Good location because it has quick access to Niagara on the Lake and to Niagara Falls. Plus we checked out a Korean BBQ in St Catherines (yummy!). Taking the backroad, got to Chateau des Charmes and N-o-t-L quickly. The hotel is near St. Davids.
For the Falls, we just paid the crazy parking rates as needed, and were able to pull away from the chaos of N-F by returning to the hotel each night. It is just off the highway, and there are some local roads.
Hotel fairly full, but really only noticeable at breakfast. The breakfast was as expected for this level hotel, but the staff were friendly and were working to keep the trays full. Given that it was a busy weekend, and everyone showed up to eat during the last hour, I think they did pretty good with their efforts to keep up. 2 teenagers were happy.
Parking sufficient, was able to find a spot in front each night, plus there is the rear lot if needed - our room overlooked the rear, so we could have able to monitor our car if needed.
My wife handled the fee and the front desk; all good, I heard no complaints.
Hotel clean and in excellent condition, and COVID protocols are followed by staff (clients seem to have decided that covid is over, but I notice that all over the province...).
Would certainly return. After a long, long drive (including that crazy wind storm), it was most pleasant to pull off of the highway before the chaos of Niagara and just check in to our room.
Thank you Footprints138613 for your stay, and for taking the time to share you great comments. We are happy to know that we took great care of the family and that you enjoyed your time in the Niagara region.
Friendly staff, good parking, clean modern room. Wonderful breakfast wtih a wide variety of choices. Near the mall. The only concern was the time and travel distance to downtown Niagara on the Lake. We would definetly return.
Thank you for your stay Martelmb, and for sharing your great comments. Many guests love our central location, adjacent to the Outlet Mall/highway, and between the historic area of Niagara-on-the-Lake and majestic Niagara Falls. For those planning to take in all that the region has to offer, we tend to be in a preferred location. For those visiting specifically to visit the historic area of Niagara-on-the-Lake, we are approx. 12 minutes away by vehicle. We hope to be of service to you again, as your travels bring you back this way.
