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Emma C

Comfort Inn stay

Review of Comfort Hotel
5.0 of 5 bubblesReviewed 2 Aug 2024
Great staff! Super helpful and nice and attended to your needs quickly. Breakfast was great, my family and i loved it and loved the fact it was included. There was multiple options and tasty. A lot of coffee enhancers which was a nice touch. Rooms were clean and very nice, comfy beds. I recommend.
Date of stay: August 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (367)
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Traveller rating
236
67
22
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24
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All reviews front desk breakfast team pancake machines hardwood flooring the complimentary breakfast buffet walking distance to restaurants the breakfast area quiet hotel an amazing hotel diamond member great stay we loved our stay open the window other hotels rooms are small yogurt nice place to stay
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9 - 14 of 367 reviews
Reviewed 30 July 2024

Rather disappointing. According to the description on the Choice Hotels website, this hotel is 0.19 miles from the falls. 0.19 miles is equal to about 1,000 feet. Unless I am a crow sitting on the roof of the hotel and able to fly directly to the falls, there is no way this measurement is correct. And even then, that’s a stretch. Another disappointment was the fact that I was charged $20 a day to park my car. I do admit that I missed this in the very fine print on the Choice One site, as I didn’t scroll all the way down to the bottom and read every detail, so I was a bit taken by surprise when they told me at check in I would be charged $20 + tax and fees PER DAY! to park my car in the hotel’s own private lot, even though I had prepaid for the room before I got there. Talk about highway robbery. As a Choice Privileges Rewards member, you would think that this would be one of the perks of the program. We chose this property, even though it was slightly more expensive than a few others listed because of the fact that it was supposedly so close to the falls, but had I realized where it really was and the fact that they were going to charge me even more on top of what I already paid, I would have picked a different property. I was a bit leery that it only had a 3.3 star rating, but now I understand why. You can’t even see the falls from the building.

The room was clean, but alas, it is another property that is doing away with carpeting in the guest rooms and going with laminate floors. I think that is so cold and just dislike it. There was no luggage rack on which to set our suitcase and I either had to set in on the desk, the dresser in front of the television or the floor.

Do yourself a favor and just find a different property to stay at if you’re looking for something close to the falls and if you stay here, don’t forget to add in the additional parking fee per day into your budget.

Room tip: Be prepared to pay an additional $20 plus fees for parking in addition to room charges.
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bhsach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2024

Hotel was great for our stay seeing the Dallas and nearby attractions. Room was clean and location was perfect to everything near by. Pools were perfect for the kids after a long day of seeing the attractions. Room was clean and large and beds were comfortable.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dave P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2024

Our stay was okay. The air conditioning did not work very well. The room cooled but not to what we expected. The room was clean and the beds were comfortable. I wish they would have disclosed the parking fee as part of our reservation. If you enjoy walking, you can walk to Niagra Falls from this hotel. It was very hot while we were there so we chose to drive. Had it been cooler, we would have walked.

Breakfast was good. The breakfast area is large and when it was very busy the staff was attentive and helped people find a table to eat at.

Date of stay: June 2024
Trip type: Travelled with family
2  Thank MarkMN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2024 via mobile

The room was filthy. Has hair on bed linen. Sheets were stained looked like from a previous guest. Wiped up water on floor and the wipe was black. The room attendant changed the sheets and more hair was found on the mattress.

Left a day early because we were grossed out.

Don’t stay here!!! ☠️

Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank bobcH5713QY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2024

The Hotel was clean and the staff was nice. However, the (best breakfast in Niagara) was terrible, it definitely was not the best of anything, the first room we were given had tools in it, the tub spout was loose and floppy, and worst of all the parking was awful (paying for parking is not great) but when you have to go to a dirt field down the road from the hotel because they don't have enough parking at the hotel is just wrong (especially when you are still made to pay).

Room tip: Find another place
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Camper35785302351
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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