We had booked 2 rooms here. Traveling with our family from our of town and our baby. We arrived to learn the GM (Ian) had just cancelled our reservation without notifying or communicating with us. There is no record of Ian trying to send a message via Hotels.com or email or text.
Then we're told they are sold out and they could do nothing for us. It seems as though this manager had better offers for the rooms and took it upon himself to cancel our rooms to offer them at higher prices to others.
We travel all over the world and I have never ever had a hotel just cancel a reservation, that too without trying to contact us first and notifying us. We will never be staying at Radisson property again. I asked for a contact to reach Radisson customer service and the hotel staff refused to give me a contact.