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Teresa T
Brighton, United Kingdom

Lacking customer service

1.0 of 5 bubblesReviewed 15 Aug 2024via mobile
Hotel closed and didn’t inform us, found out 3rd party so thank goodness we didn’t just turn up to a closed hotel. This was 3 weeks before our check in date so now have the hassle of finding somewhere else’s to stay. An email with an explanation would have been nice
Date of stay: August 2024
Trip type: Travelled with family
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Reviews (3,310)
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Traveller rating
1,561
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All reviews clifton hill within walking distance breakfast room free breakfast make your own waffles oatmeal rainbow bridge waffle maker hot items hot tub bird kingdom hard boiled eggs queen suite front desk staff would stay here again other hotels min walk
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Reviewed 14 August 2024

The location and price can’t be beat. You can walk to Niagara Falls and all of the attractions. The lobby was nicely updated, check-in was easy.

The rooms are very basic… no decor at all, zero. The room felt a little run down and could use some updating, decor, etc. It’s not a hotel room that you’d want to just chill and hang out in (which was totally fine for us because we were busy doing falls things!). The pillows were nice, the bed was incredibly hard and uncomfortable. The room was clean, but had some spots that were kind of yucky (corners of bathroom, tub) due to age and in need of a deeper cleaning.

Breakfast was the basic free hotel breakfast, it was fine. Be aware when the hotel is crowded, it is very hard to find a place to sit for breakfast.

You do have to pay extra for parking at the hotel. But, it was fine because you can walk everywhere so you aren’t paying for parking near the falls and attractions.

The location of this hotel, the price, and it’s a good place to sleep at night is what makes it a great hotel to stay at in Niagara. If we come back, we will stay here again.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicole B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2024 via mobile

I had very high hopes because of all the great reviews.

Pros: really close to Clifton Hill and the Falls, Breakfast Included, Staff was nice enough

Cons: beds were top 3 worst beds I’ve ever had at a hotel. My back and my husband’s back are killing us now. Pokey coils and creaking, I didn’t sleep well at all and was up every 2 hours with numb arms or insane neck/back pain. Food, while included was not at all what I was expecting based on reviews. Not much choice and some pale apples and tiny bananas were all that was offered for fruit. Some cheese would have been nice, even frozen fruit for the waffles.. something. Not what I thought. Rooms were quite dated and our bathroom shower was pretty gross (rust and tub looked filthy). $20 a night for parking was expensive. The pool… ok so I thought there was a hot tub? But the pictures must be old and the pool was pretty old and rough in condition. Not great. I won’t stay again and was pretty let down by the other reviewer’s recommendation because this hotel should be a 3/5 TOPS .. if the mattress had been better or rooms in better shape I’d up the score but 2/5 is about as best as I can go. Not impressed and disappointed with overall quality for cost.

Date of stay: August 2024
Trip type: Travelled with family
Thank Funfiesta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2024

I stayed here for one night with a friend as we had tickets to a show at OLG Stage.

Location is great. Its a lengthy walk (or cheap Uber) to the Fallsview/OLG Stage but there is lots within short walking distance like Casino Niagara and the attractions of Clifton Hill.

Service was also great. We got into town at 12pm on a Saturday and there was a room ready for us (check in is 4pm). The woman who checked us in was super friendly and offered plenty of tips on where to find a good patio on a sunny day.

Room was clean and modern. However, the best part was the value. It was much cheaper than the big premium hotels but yet much better quality than lower-end options. Perfect if you want something modern and clean in a good location without breaking the bank during the Falls high-season. Would return!

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank mfan85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2024

The staff here is great. Thank you to Thelma who helped us with restaurants and bus options. She was so pleasant, competent and patient. Thank you to Samantha in the morning who explained to me where the Tim Hortons was and the WEGO bus service. This allowed us leave the car at the hotel and go down to the Falls and up to the Butterfly Garden. Breakfast was good with eggs, waffles and sausage. There was even hardboiled eggs which allowed me to avoid alot of carbs

Room tip: Outstanding staff. Very close to the Falls and restaurants. Pool and exercise room
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank frank08730
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2024 via mobile

We booked a jacuzzi king room for the first time here at Country Inn & Suites and it will be the last time. Firstly, check-in was nightmare. It took us like 30-40 minutes and there was only two people ahead of us. When we finally checked-in the lady could not my information in her system correctly from my license. When I tried to correct her it just got incredibly confusing. If they are new I understand but we have never have had issues numerous times before. They have gotten rid of the hot tub which for a person with a bad back was a reason we stayed here. We have stayed here more than a dozen times but never a jacuzzi suite. It is not worth the upgrade at all. The plug by the bed didn’t work. It wasn’t cleaned properly and the jacuzzi is very narrow. The shower is the smallest shower I have ever seen in a hotel. I feel like this hotel is going in the wrong direction. It is sad when great hotels start giving up on maintaining and become content on letting the hotel get worse. I may come back again but not in a jacuzzi suite.

Room tip: Don’t book a jacuzzi suite
Date of stay: June 2024
Trip type: Travelled as a couple
Thank Rickydragon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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