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hddddd

Perfect hotel and location

5.0 of 5 bubblesReviewed 2 May 2024via mobile
Fantastic hotel - our 2nd time staying here and it has such a lovely feel to it. The reception area is nice and has been designed to look like a country lodge. Staff were super welcoming on arrival and gave free cookies. Parking was cheap for 2 nights and the car park has plenty of space. Rooms are spacious and clean, the only downside is that there was no mirror in our room, so if my partner was using the shower I couldn’t do my makeup/hair at the same time as the mirror was in the bathroom. Otherwise perfect, breakfast is self service and includes waffle machines, location is perfect being walking distance to everything but quiet and away from the chaos. The free tea and coffee in the reception is a nice touch. Highly recommend!
Date of stay: April 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this review
Responded 2 May 2024
Hello Lucy18888,
Thank you for choosing to stay with us and for taking the time to post such a lovely review. We are delighted to have exceeded your expectations. We are glad that you loved our excellent location and enjoyed the the cleanliness and spacious rooms amongst other amenities which you also liked. We are also delighted that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail, and we will share your compliments with them. We have noted your insights in regards to mirrors, upper management will be alerted as there are plans to renovate the whole building. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!

Regards
Guest Services
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,309)
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Reviewed 21 April 2024 via mobile

A group of 11 visited Niagara Falls, Ontario during Easter weekend. We chose this property for its convenient location, included breakfast, and reasonable rates. Parking was $20 CAD plus tax per night. Parking is advertised for $5 across the street but that’s not the rate for overnight stays, so I suggest paying for hotel parking.

We arrived before check in, but the kind representatives checked us in (Samantha and her counterpart was awesome) and allowed us to store our bags inside the hotel lobby. The front desk called when all four of our rooms were ready and we simply had to pick up our key and luggage.

We easily walked to Clift Hills in about 10 minutes and the falls (15-20 minutes) each day. We also visited the Casino across the street. Great area for families!

The rooms (limited wall outlets, dim lighting) and furniture were dated but clean. Our refrigerator did not work (and we didn’t alert the front desk because my parents were next door so we used theirs), but it seems like housekeeping would notice while cleaning. Also, my friend’s king room had a microwave, but the queen rooms didn’t.

Breakfast was your standard continental fare and the sitting area was spacious. The kids enjoyed the pool and freshly baked cookies that were available each day. Overall, a good stay!

Date of stay: March 2024
Trip type: Travelled with family
1  Thank MsPearl105
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2024

I will be returning and this is why. The people up front were so family friendly. The rooms were a reasonable amount and the customer service was awesome. The building is where children can enjoy themselves and adults can relax. I will definitely be back in the future.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Marsiana K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 2 March 2024

Hello Marsiank2024,
Thank you for choosing the Country Inn and Suites and for your positive feedback. We are pleased to know that your stay was perfect in every aspect and that you loved your stay. We are also happy that the customer service was top notch, our staff work very hard to provide the best and we thank you for recognizing them. It was our pleasure accommodating you all, and we look forward to welcoming you and your family back.

Best Regards
Brendon
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2024 via mobile

Got a good deal on this hotel … We had a wonderful stay here on New Years 2023. Place is not far to the Falls… clean and is maintained. Staff are very nice. Parking is 15 dollars, but it’s worth it, park and walk to Clifton Hill. Will stay here again.

Date of stay: December 2023
Trip type: Travelled with family
Thank khryzs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2023 via mobile

Great service… and I mean it! Very friendly, best continental breakfast I’ve had in years. Our last night had a pile of hockey teams invade the hotel… the staff handled it like champs! It was quiet and loud of food at breakfast. Clean modern rooms. Well done team.

Room tip: Parking is extra but reasonable. Easy walking to Clifton Hill and falls.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank grahamg992
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 November 2023

From the General Manager to the front desk very unprofessional zero customer service. Hard to believe this is part of Radisson. They need a general manager that knows how to give and train customer service.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Kurt K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 5 November 2023

Dear Kurtkk_13, On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls, ON - CN493 we apologize for the concerns you shared about your experience during your recent stay. We pride ourselves on our customer service which has been recognized by guests over and over again. That said, we do appreciate constructive criticism and would like to know what happened during your stay to prevent similar situation from happening again. Please contact us if you would like to share. Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

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