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Kurt K
Hewitt, Texas

Unprofessional from the top down

1.0 of 5 bubblesReviewed 3 Nov 2023
From the General Manager to the front desk very unprofessional zero customer service. Hard to believe this is part of Radisson. They need a general manager that knows how to give and train customer service.
Date of stay: November 2023
Trip type: Travelled on business
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this review
Responded 4 Nov 2023
Dear Kurtkk_13, On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls, ON - CN493 we apologize for the concerns you shared about your experience during your recent stay. We pride ourselves on our customer service which has been recognized by guests over and over again. That said, we do appreciate constructive criticism and would like to know what happened during your stay to prevent similar situation from happening again. Please contact us if you would like to share. Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,309)
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Traveller rating
1,561
1,241
356
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57
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19 - 24 of 3,309 reviews
Reviewed 29 October 2023

My partner and I stayed here for 3 nights while visiting the Canadian side of Niagara Falls. Overall, we were happy with our stay. The location was walkable to the falls and casino, it was on a bus line, and it was easy to get in/out of here for driving to other sites without having to fight too much pedestrian traffic.

We had a king suite. The room was a good size and the WiFi worked pretty well. My only knock on this place was paying C$15/day for self parking in a partially gravel lot.

Room tip: Ask for a room that faces river. Might be able to see fireworks at night.
Date of stay: October 2023
    • Sleep Quality
    • Rooms
    • Service
Thank Brian P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 30 October 2023

Hello Brian,
Thank you for taking the time to write a review regarding your recent stay in Niagara Falls. We are thrilled to hear that the hotel’s convenient location met your expectations. We hope to have you visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2023 via mobile

Our stay here was okay. Showingits age a bit. There was a bus if people there so breakfast was a write off. We couldn't even get any food and it didn't look to be the best anyways. They used to have a great breakfast years ago. Probably won't return. Oh and an extra $15 to park is ridiculous.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank carriesunshine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 18 October 2023

Dear Carriesunshine
Thank you for taking time to write a review for our property Country Inn and Suites Niagara Falls On. We apologize for the issues you experienced during your stay especially in regards to the breakfast situation.. Your total satisfaction is always our top priority; therefore, we regret this is not what we showed you during your time with us. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2023

Good location. Close enough to the falls to walk to a viewing area, but much less expensive than the huge hotels who offer falls-view rooms. Friendly staff, large room. We opted for the in-room jacuzzi which was large. The separate WC had a toilet and shower. The breakfast was good; not a huge amount of choices, but plenty to eat.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank cl1811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 7 October 2023

Hello,
Thank you for taking the time to write a review. We are delighted to hear that the hotel’s spacious guestrooms; convenient location and our complimentary breakfast met your expectations, and you enjoyed your stay. We deeply appreciate the feedback provided and hope to have you visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2023

Plain Jane hotel. Needs updating very expensive for what you get. I would not use the shower and the place is overall lacking. They don't tell you until you check in about all the additional taxes and paid overnight parking. The price went up about $100.00 at check in. Would not stay here again. To close to the main area with too many people for me on a Friday night.

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank jackieh388
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 31 August 2023

Dear Jackieh388,

Thank you so much for taking the time to leave us a review. We are disappointed to hear that you did not enjoy your stay. We appreciate your feedback and will be using it to improve our operations to ensure all the guests have a fantastic experience staying with us. Regarding the additional fee you mentioned - $100 is not price increase at check -in. It's a security deposit which is refundable after check out.

We appreciate your business and hope to have another opportunity to provide you with a more superior experience on your next visit to Niagara Falls.

Thanks & regards,
Guest Services
Country Inn & Suites, Niagara Falls

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2023

Food quality is not good.
Spoons and plates are not hygienic, not cleaned properly.
No changes in meal same meals they are giving regularly in breakfast.
Service is poor you have to call multiple time to get a service.
Not feels like 4star hotel.
No swimming pool, no gym and no space for walking in hotel area.
Not valuable as per this much per night charges.

Room tip: You will find better in this price range.
Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 666shaikhs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Country Inn Niagara Falls, General Manager at Country Inn & Suites by Radisson, Niagara Falls, ON, responded to this reviewResponded 24 August 2023

Dear 666shaikhs,

Thank you for taking the time to write us a review.

We are puzzled about your comment "No swimming pool, no gym and no space for walking in hotel area" which is not true and wondering whether you are reviewing the right hotel. We have an indoor heated pool which opens daily, a gym which guests have access to anytime during their stay, and we have large outdoor/lobby areas.

We appreciate all guests' feedback both positive and negative, yet just want to make sure you are reviewing the correct hotel. You are welcome to share your stay info and feedback with us via cx_nioc@countryinnamericas.com.

Thanks & regards,

Guest Services
Country Inn & Suites, Niagara Falls

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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