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Amelie B
Montreal, Canada

Favorite Niagara Falls Hotel!

5.0 of 5 bubblesReviewed 18 Oct 2024
The Doubletree is one of the best deals, quality vs price, in Niagara Falls. The rates are reasonable and self-parking is only $22/day - we have stayed at the Marriot closer to the falls in the past, where parking was $50++ per day, so $22 is a bargain.
We were here over Canadian Thanksgiving weekend, and had a great stay once again. Hotel is very clean, staff is friendly, the Doubletree cookies are delicious and although you won't get the spectacular Horseshoe Falls view some of the other hotels get, the view of the American Falls and of the nightly fireworks, is amazing.
We also went to the Aveda spa located in the lobby - I highly recommend booking a massage there, they are great! And the spa, IMO, makes the whole lobby smell wonderful.
This was our 14th stay at this hotel since 2020 and I guess that says it all... it's great!
Date of stay: October 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review
Responded 19 Oct 2024
J9273MUamelieb, Thank you for being our repeat guest! It is our pleasure to have you return to stay with us. We are happy to hear enjoy the Spa and the view from our rooms. We look forward to welcoming you back.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,141)
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All reviews warm cookies aveda spa clifton hill nice hotel skylon tower great view river view within walking distance hot tub parking fee upon check per day indoor pool coffee maker lobby floor falls
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Reviewed 11 October 2024

We stayed here for 1 night to fully experience Niagara Falls. We arrived at the hotel very early so our room wasn’t ready. There is plenty of parking and we just left our luggage in the car and headed out to see the falls. This hotel is a bit further from the falls than some, but we walked it in about 15 minutes. The daily parking charge was lower than for many of the hotels nearer the falls. We appreciated the warm cookies when we checked in. We booked a Falls View room and were very pleased with our room on the top floor which had a stunning view of the American Falls. You won’t see Horseshoe Falls from this hotel because a few other buildings block the view. The hotel was clean and comfortably and we feel it was a good choice. I’d certainly stay here again if I did a return visit to Niagara.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Jet803348
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 11 October 2024

Jet803348 we hope you will return to Niagara and stay with us again. We appreciate you taking the time to give us a review and happy to hear you enjoyed our famous warm welcome cookies, the view from your room and our location.

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Reviewed 5 October 2024 via mobile

We’re Hilton diamond members so stayed here in a king suite on the 18th floor. View was good. We could see the falls & fireworks from the room. The suite was spacious but kind of out dated. Bed was too hard and so was the couch in the living room. There was NOT a microwave in the room. I contacted the front desk and found out none of the rooms have a microwave (🤦‍♀️). The food $ credit you get for being a diamond member only covers continental breakfast NOT the full buffet. We ordered off the menu the first morning and the second morning went to the starbucks stand in the hotel and were able to get 2 breakfast sandwiches and 2 muffins which they heated up for us. I would recommend a different hotel.

Room tip: Stay somewhere else.
Date of stay: October 2024
Trip type: Travelled as a couple
Thank Robin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 9 October 2024

Robin we are sad to hear you did not enjoy your stay with us. Our rooms have been renovated and furnished new this year. We do have a microwave for guest use in the guest pantry that is open 24 hours. We are sorry you were expecting one in your room as our website does not show that as a room amenity. All benefits provided were in line with the program as well. We are happy to enjoyed the view and fireworks from your room and appreciate your feedback as it helps us to understand the needs and wants of our guest.

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Reviewed 26 September 2024

I did a lot of research prior to booking a hotel. Our most important criteria is cleanliness. We were not disappointed with the DoubleTree. We stayed in three different rooms during our stay. Each room was clean and everything in working order. The staff went above and beyond. We had a request which upon first look could not be accommodated but the employee (sorry, name was not obtained) followed up with his manager. Kudos go out to Front Office Manager Jennifer Rogers who followed up and called us to advise our request could be accommodated. Hotel is located directly across the street from a WeGo bus stop. Would definitely stay at the DoubleTree Fallsview in the future.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank fletch182
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 27 September 2024

Thank you Fletch182 for being our guest. We are happy to hear we met your cleanliness standards as the guest experience is very important to us. Thank you for recognizing the teams' efforts to accommodate our guest needs.

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Reviewed 10 September 2024

The customer service was blah at times from the hotel staff. The room they gave us which had a soaker tub and falls view looked nice, but it was diry with hairs in the tub, toilet uncleaned, multiple lights burned out, and more. For a Hilton Honors member who used points to get the great room, it was disappointing but they made it right. The spa is awesome, Aveda salon was perfect for a massage. The pool was cold but a lot of fun for the kids and was a really cool space, unlike a traditional boring hotel pool. Two hot tubs, one inside and one outside were nice. Walk to the falls wasn't bad, once you take out the steep incline which is par for the course.....Walking distance to everything you need.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HSTTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 10 September 2024

HSTTraveler, thank you for taking the time to give us a review. We are sorry to hear you had so many issues with your stay as cleanliness is a top priority for us. We appreciate you bringing it to our team's attention and giving them the opportunity to address it and make it right. We will follow up on the issue and ensure it has improved.

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Reviewed 30 August 2024 via mobile

We liked everything about our stay here.
Rooms are big and airy.
Clean with all toiletries provided.
Small area for coffee making , including a small fridge.
We had breakfast in the Buchanans Restaurant served to us by Kate.
The breakfast was very good as was our server Kate.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Weavoid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 31 August 2024

Thank you Weavoid, we appreciate you taking the time to share your stay experience. We are happy to hear you enjoyed your room as well as your meal and service at Buchanans Restaurant.

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