The customer service was blah at times from the hotel staff. The room they gave us which had a soaker tub and falls view looked nice, but it was diry with hairs in the tub, toilet uncleaned, multiple lights burned out, and more. For a Hilton Honors member who used points to get the great room, it was disappointing but they made it right. The spa is awesome, Aveda salon was perfect for a massage. The pool was cold but a lot of fun for the kids and was a really cool space, unlike a traditional boring hotel pool. Two hot tubs, one inside and one outside were nice. Walk to the falls wasn't bad, once you take out the steep incline which is par for the course.....Walking distance to everything you need.

We liked everything about our stay here.
Rooms are big and airy.
Clean with all toiletries provided.
Small area for coffee making , including a small fridge.
We had breakfast in the Buchanans Restaurant served to us by Kate.
The breakfast was very good as was our server Kate.

We stayed for 2 night of our honeymoon trip to USA and Canada. The hotel was clean, although decor was a little dated, and staff were friendly. We got a complimentary cookie at checkin and went to see the falls. The falls were only a 10 minute walk away and the Main Street of Clifton Hill was about 15 mins. We had 2 huge beds and a huge window and we could see the river, the mist from the falls and the fireworks at night. There’s a Starbucks in the lobby and parking is $25 a night.