We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
fletch182
Bonney Lake, Washington

Kudos to staff...

5.0 of 5 bubblesReviewed 25 Sept 2024
I did a lot of research prior to booking a hotel. Our most important criteria is cleanliness. We were not disappointed with the DoubleTree. We stayed in three different rooms during our stay. Each room was clean and everything in working order. The staff went above and beyond. We had a request which upon first look could not be accommodated but the employee (sorry, name was not obtained) followed up with his manager. Kudos go out to Front Office Manager Jennifer Rogers who followed up and called us to advise our request could be accommodated. Hotel is located directly across the street from a WeGo bus stop. Would definitely stay at the DoubleTree Fallsview in the future.
Date of stay: September 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review
Responded 26 Sept 2024
Thank you Fletch182 for being our guest. We are happy to hear we met your cleanliness standards as the guest experience is very important to us. Thank you for recognizing the teams' efforts to accommodate our guest needs.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$259
Fully refundable
Get rewarded with One Key
  • Booking.com
    $256
  • StayForLong
    $226
  • Hotels.com
    $259
0.5 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Pool
Heated pool
Exterior photo of the Oakes Hotel and Niagara's Horseshoe Falls.
$152
Fully refundable
No prepayment needed
  • Expedia.com
    $149
  • Hotels.com
    $149
  • Skyscanner.com
    $149
0.8 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Free Wifi
Pool
Marriott Niagara Falls Fallsview Hotel & Spa
$304
Fully refundable
Get rewarded with One Key
  • Booking.com
    $315
  • Hotels.com
    $304
  • Skyscanner.com
    $314
1.0 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Pool
Heated pool
$178
Fully refundable
  • Expedia.com
    $202
  • Priceline
    $178
  • Hotels.com
    $203
0.9 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Free Wifi
Restaurant
The Pool at the Radisson Hotel & Suites Fallsview
$138
Fully refundable
No prepayment needed
  • Choice Hotels
    $138
  • Vio.com
    $134
  • Expedia.com
    $146
1.0 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Free Wifi
Pool
$494
Get rewarded with One Key
  • Priceline
  • Hotels.com
    $494
  • Skyscanner.com
    $494
3.3 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Free Wifi
Free parking
$286
Fully refundable
No prepayment needed
  • Expedia.com
    $276
  • Hotels.com
    $276
  • Priceline
    $286
1.1 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Pool
Heated pool
$128
  • Expedia.com
    $115
  • Skyscanner.com
    $105
  • Priceline
    $105
0.4 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Free Wifi
Free parking
$270
Fully refundable
No prepayment needed
  • Embassy
    $267
  • StayForLong
    $238
  • Expedia.com
    $266
0.9 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Pool
Heated pool
Sheraton on the Falls - Niagara Falls
Get rewarded with One Key
  • Booking.com
    $286
  • Hotels.com
    $288
  • Priceline
    $286
1.0 km from DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
Free Wifi
Pool
View more hotels in Niagara Falls
Reviews (4,140)
Filter reviews
4,140 results
Traveller rating
1,784
1,588
483
172
113
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,784
1,588
483
172
113
Show reviews that mention
All reviews warm cookies aveda spa clifton hill nice hotel skylon tower great view river view within walking distance hot tub parking fee upon check per day indoor pool coffee maker lobby floor falls
Selected filters
Filter
Updating list...
8 - 13 of 4,140 reviews
Reviewed 10 September 2024

The customer service was blah at times from the hotel staff. The room they gave us which had a soaker tub and falls view looked nice, but it was diry with hairs in the tub, toilet uncleaned, multiple lights burned out, and more. For a Hilton Honors member who used points to get the great room, it was disappointing but they made it right. The spa is awesome, Aveda salon was perfect for a massage. The pool was cold but a lot of fun for the kids and was a really cool space, unlike a traditional boring hotel pool. Two hot tubs, one inside and one outside were nice. Walk to the falls wasn't bad, once you take out the steep incline which is par for the course.....Walking distance to everything you need.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HSTTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 10 September 2024

HSTTraveler, thank you for taking the time to give us a review. We are sorry to hear you had so many issues with your stay as cleanliness is a top priority for us. We appreciate you bringing it to our team's attention and giving them the opportunity to address it and make it right. We will follow up on the issue and ensure it has improved.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2024 via mobile

We liked everything about our stay here.
Rooms are big and airy.
Clean with all toiletries provided.
Small area for coffee making , including a small fridge.
We had breakfast in the Buchanans Restaurant served to us by Kate.
The breakfast was very good as was our server Kate.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Weavoid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 31 August 2024

Thank you Weavoid, we appreciate you taking the time to share your stay experience. We are happy to hear you enjoyed your room as well as your meal and service at Buchanans Restaurant.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2024 via mobile

We stayed for 2 night of our honeymoon trip to USA and Canada. The hotel was clean, although decor was a little dated, and staff were friendly. We got a complimentary cookie at checkin and went to see the falls. The falls were only a 10 minute walk away and the Main Street of Clifton Hill was about 15 mins. We had 2 huge beds and a huge window and we could see the river, the mist from the falls and the fireworks at night. There’s a Starbucks in the lobby and parking is $25 a night.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank SamanthaTyson8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 21 August 2024

Thank you SamanthaTyson8 for staying with us during your honeymoon. We are happy you got the chance to watch the fireworks from your room and found our location convenient. Please come celebrate your anniversary with us, we will be happy to welcome you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2024 via mobile

We had a suite and it was close to perfect! We were on the 14th floor and had a pretty awesome view. Couldn't see the falls but we saw so much more! The staff was very friendly and our room was very clean. Bed comfortable too! Starbucks in the lobby was great for morning coffee and Buchanan's restaurant had fantastic dinner and drinks.

Room tip: A bit of a walk from the falls but not bad if you have energy and love a nice walk
Date of stay: August 2024
Trip type: Travelled as a couple
Thank Christine W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 12 August 2024

Thank you, Christine, for taking the time to give us a review. We are happy to hear you enjoyed your stay with us and found your room comfortable. We hope you took advantage of watching the nightly fireworks from your room.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2024 via mobile

So, what could have been a disaster turned out to be a great getaway.

We booked through our credit card and when we arrived the room we had reserved was not what we were given. The desk clerk looked at my phone (confirmation number, room type, etc) but said we had a completely different room on a low floor.
Cindy the manager got involved and somehow was able to rectify the situation and we were off to our room with a beautiful view of the falls and the nightly fireworks. Top floor to boot. She was calm, empathetic and did her best to fix the issue. We were t from supreme disappointment with our credit card company to a great two days at a hotel with a comfortable room, great bed, and quiet room. We loved it.

If we come back to Niagara we would surely stay here. We walked to everything and enjoyed everything right down to the cookies. All thanks to Cindy.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Chiefy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 9 August 2024

Chiefy, thank you for sharing your experience. We are sorry for any issue that arise with your booking and happy to hear Cindy the Manager on Duty took such good care of you. Our guest experience really matters to us. We are glad you enjoyed your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews