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Chiefy
Lakeville, Massachusetts

Cindy saved our vacation

5.0 of 5 bubblesReviewed 8 Aug 2024via mobile
So, what could have been a disaster turned out to be a great getaway.

We booked through our credit card and when we arrived the room we had reserved was not what we were given. The desk clerk looked at my phone (confirmation number, room type, etc) but said we had a completely different room on a low floor.
Cindy the manager got involved and somehow was able to rectify the situation and we were off to our room with a beautiful view of the falls and the nightly fireworks. Top floor to boot. She was calm, empathetic and did her best to fix the issue. We were t from supreme disappointment with our credit card company to a great two days at a hotel with a comfortable room, great bed, and quiet room. We loved it.

If we come back to Niagara we would surely stay here. We walked to everything and enjoyed everything right down to the cookies. All thanks to Cindy.
Date of stay: August 2024
Trip type: Travelled as a couple
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Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review
Responded 9 Aug 2024
Chiefy, thank you for sharing your experience. We are sorry for any issue that arise with your booking and happy to hear Cindy the Manager on Duty took such good care of you. Our guest experience really matters to us. We are glad you enjoyed your stay with us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,136)
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Reviewed 5 August 2024

The hotel is in a good location. It is close to the Falls, not far to the Clifton Hill area and other busier sections. The rooms are quiet and the beds are comfortable. The staff were accommodating and friendly. You can see the fireworks from the hotel if you have a river view. We fit 4 adults and a kid with a rollaway in a standard room. The restaurant is worth a visit.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travelgirl77710
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 6 August 2024

Thank you, Travel Girl, for sharing your stay experience. So nice that you got the chance to enjoy the fireworks from your room. Our team looks forward to welcoming you back next time you're in Niagra.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024 via mobile

During our visit, this hotel met most of our expectations.

Friendly service- front desk and restaurant staff. Responded quickly to questions on chat app. Provided recommendations for transportation to and from hotel.

Convenient- location is walking distance to main attractions. Restaurant on site that provided pick up, room service and grab & go (not open late). Four elevators were working abd reasonbly quick. (ATM not working to get currency exchange money for tips).

Room- has the usual toiletries and amenities including refrigerator. (Does not have a microwave). Large flatscreen TV (often cumbersome to work) Good view from 17th floor of American Falls, Clifton Hill and Tower from distance. Able to see nightly fireworks. (Room was not clean upon arrival which seems to be a consistent occurrence with Hilton hotels these days- so we did our usual spray and wipe down).

Overall, it was a good experience
compared to others and I would recommend and stay here again.

Room tip: Get high floor for view. Do currency exchange before arrival.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank C4Life
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 31 July 2024

C4Life, thank you for taking the time to give a detailed review. We strive to meet all expectations as our guest experience is important to us. We value you feedback and happy to hear that there were many things you enjoyed about your stay with us.

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Reviewed 27 July 2024 via mobile

Rooms are reasonably recently updated
Location is really good, price is very reasonable for closeness to the falls
Would definitely recommend to folks visiting the Falls for a couple days
High floors get a small look at the falls and a decent view of nighttime fireworks. 3rd and 4th floors suites are good rooms to have

Room tip: 3rd or 4th floor suites are good rooms at a little premium price over regular rooms
Date of stay: July 2024
Trip type: Travelled with family
Thank j c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 28 July 2024

j c we appreciate you sharing your stay experience. We are happy to hear you enjoyed the fireworks from your room and found value in your stay with us.

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Reviewed 26 July 2024

We had a wonderful stay here for our first trip to the falls. First of all- the chocolate chip cookies! So delicious! The room was clean and comfortable, as was the bed and pillows. Very nice clean bathroom too. We ate a breakfast and dinner in the Buchanan Room restaurant and were pleasantly delighted with the taste and quality of the food. This is not usually the case in hotel restaurants in our experience. Wait staff was friendly and knowledgeable. Food was delicious and reasonably priced we thought. The front desk ladies were especially kind to us. Sukh and Vishakha became our friends as they helped us with navigating the bus system (and always ready with a cookie!). They are very valuable employees and made our stay even better. Would definitely recommend this hotel for your stay at Niagara Falls area.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank leslieandbill2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 28 July 2024

Leslie and Bill, it was our pleasure to have you as a guest. We are happy to hear you had a great stay experience and we appreciate you recognizing our team. We look forward to hosting you again.

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Reviewed 22 July 2024 via mobile

We stayed at the Doubletree for one night recently while visiting the falls, as a family of 4.

Our room on level 12 looked towards the Niagara river and we could see across to USA. It didn’t have a view of the falls (but we didn’t book a Fallsview room). The room was very comfortable and well equipped.

The hotel is an older property but is well presented and had a coffee maker and big tv in the room. Parking was available at $25/night. We used the swimming pool and hot tub and these were a good place to relax after a long drive.

The hotel is walking distance to the falls, Clifton Hill and the major restaurant districts. There is a bar on the entry level but it appeared dull and largely empty during our stay.

Downsides- while at other Hilton properties in Canada I can check in online and get the room key without needing to go to the front desk, at this hotel I needed to go to the front desk where it took some time to get checked in. I had already selected a room on the app so I don’t know why this step was needed, compared to properties in Toronto.

The Wifi in the room was patchy and made it hard to do basic things online (and impossible to do FaceTime calls without interruption).

This hotel is a good quality hotel in a reasonable location which I would happily recommend for a short stay.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank OzML
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer Front Office Manager, Owner at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this reviewResponded 23 July 2024

Thank you OzML for taking the time to share your stay experience. We are happy to hear you enjoyed our pool and hot tub facilities and sorry you had issue with our wifi. I hope you brought this to our team's attention so they could address it. Your feedback is important to us and appreciate you recommending us.

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