Shabby rooms with tatty furniture. Dated decor throughout. very old fashioned. But that said there was a decent breakfast.and Free parking. A very Convenient location. Walking distance to the attractions Unfortunately No room safe which i would think is usually essential . Not a 3 star in my book.
Dear Leanne B,
Thank you for making us a part of your trip. We are glad you found our location perfect for your travel plans and that liked our amenities such as our complimentary breakfast buffet and the parking. Having said that, we are sorry for not delivering a perfect and enjoyable time. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Your review is appreciated, and we hope we can host you on a future date.
Sincerely,
Nicholas DiCienzo
General Manager
Cons - Hotel is dated and a bit drabby. I had to change rooms because my first one smelled like old cigarette smoke
Pros - It was cheap to stay, location was good relative to Clifton Hill, staff was nice. Breakfast looked good. Pool in lobby is nice touch. Parking is also free which is a major plus in that area
Dear Guest,
Thank you for choosing us and for sharing your review. We are glad to know you had a pleasant stay and that you loved our attentive associates and complimentary breakfast offerings. It was also a pleasure reading you found us to be of good value and that our optimal location was an added convenience for you. Having said that, we regret not meeting all of your expectations. Please know that we are continuously working on the upkeep of our property to enhance the comfort and satisfaction of our guests. Your feedback is valuable as it helps us prioritize improvements and ensure our accommodations meet our guests' expectations. Thank you again for your candid comments, and we hope to welcome you back the next time you are in the area.
Sincerely,
Nicholas DiCienzo
General Manager
BLACK MOLD!!! GROWSE!!! Very disappointed in the cleanliness of this place! For the price of almost $200 a night this is what I would imagine you get for 50$ a night.
First the bed had black scuff marks and a hair on the pillow. Then the other bed had some clear looking hardened nastiness all over it that I can only imagine what it was.
Clearly the mirror in bathroom was never washed as when the bathroom steamed up a name appeared on the mirror "cage" The countertop had tons of what looks like someone used it to open their beers.
The floor had mold from the tub sealant and grout was disgusting or non existent. The toilet is over 25 years old and almost overflows when flushed. There was a giant hole Underneath the sink where plumbing is.
The lamp shade had red splatters on it. Rust around all the fixtures. Pot lights had no covers on them. Wallpaper peeling, carpet lifting, staples on carpet exposed. Curtains were absolutely filthy disgusting dirty. No fridge, no view of outside. Very old tv channels.
The hotel was falling apart the pictures advertised are outdated and staged. Would also like to note even knowing I was bringing my toddler with me you would think more effort would go into cleaning the room for safety for the child.
Cage if you read this respond with when you signed your name I'm curious!
Dear monstam2024,
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. What you encountered does not meet our high standards. Your feedback is invaluable, and we will address this matter with the Head of our housekeeping team to ensure such oversights do not recur. Furthermore, we appreciate your candid insights regarding the need for updates throughout our property. We are committed to maintaining and improving our hotel's appearance and functionality to ensure our guests enjoy a comfortable and satisfying stay. Your comments highlight important areas for our attention and investment as we make notes for future plans. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.
Sincerely,
Nicholas DiCienzo
General Manager
Positive: Service was great. Very clean and quiet place. Perfect for a one or two night getaway as we did the hotel and waterpark pass. Breakfast was included.
Negative: Pillows/beds are old and not very comfy. No mini fridge or microwave in the two queen room.
Dear KNCI88,
Thank you for choosing to stay with us and for recommending us. We are happy to read our excellent hospitality, and delicious breakfast made your stay an enjoyable one. It is also great to read you loved our spotless property and had a great time in the waterpark. However, we are sorry to read you were not pleased with our pillows and bed, and sorry for the inconvenience caused. Please know our front desk associates are always available to help make you as comfortable as possible. Your feedback regarding our amenities is important to us as it helps to improve our guest experience going forward. On behalf of everyone here, we invite you to stay with us again the next time you visit the area.
Sincerely,
Nicholas DiCienzo
General Manager
Stayed a Sunday night and only regret is not finding this gem of a hotel sooner! Front desk staff were so kind and helpful, allowing us to check in early which allowed our baby to get settled before her afternoon nap. Housekeeping was lovely as well, quickly bringing and setting up the mini crib. We booked a family suite, which was a small room with a queen sized bed and bathroom, but has a small second bedroom (big enough for a queen bed and the mini crib!). The main bedroom also had balcony doors overlooking the atrium and pool. We were also granted late check out to accommodate baby’s morning nap, which was super helpful. We purchased the waterpark package and found it was such a short walk outdoors that, with parking and breakfast included, we are glad we chose this hotel over the others attached to the waterpark. As travellers with kids - who also value quality sleep - this hotel will be our new go to in Niagara Falls. Thank you for a great stay!
