We spent one night at the hotel. We parked at the shared parking garage with the Crowne Plaza. The hotel caters very much to families.
The walls are thinner than we were used to, as we could hear the conversation our neighbours were having through the vent in our bathroom. The hotel is located very close to Clifton Hill.
We ate breakfast at the buffet in the Fallsview Restaurant and had a wonderful view of the falls.
Dear Cstance,
Thank you for being our guest at the Sheraton Fallsview Hotel. We are glad that you loved our location and the amazing views. However, we hope you will accept our apologies for the noise disturbances you experienced. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Thank you again, and we hope to have the opportunity to welcome you back very soon.
Best Regards,
Zach
Guest Experience Team
This is not a great hotel but not terrible either. I did not have the breakfast buffet.
The Good:
* Amazing view! Could see from the Rainbow bridge to the American falls to the Canadian falls.
* Location is great -- a 2 minute walk to the Hornblower Cruise, Ziplines, and Clifton Hill.
* Was clean with a comfortable bed.
* Shower had both hand-held wand and rain shower -- both had very good pressure.
* Bathtub had jets for jacuzzi, though we didn't try it.
* Free bottled water, free coffee.
* Room had a fireplace.
* Has a heated outdoor pool that was decent.
* Has indoor-connection to the indoor Water Park (separate charge).
The Middling:
* The "VIP" Firework experience is pretty expensive for what you get. $70 USD for a Charcuterie Board (which is cheese, crackers, lunch meat, fruit), a bottle of champagne, and cheap plastic seats/table. If they at least upgraded the seats/tables it would feel more "VIP".
* Room was a decent size, though not great considering the cost ($580 USD per night -- King Fallsview, Juliet Balcony, High Floor, Fireplace, Whirlpool)
* The 'balcony' isn't a real balcony. It's basically a barred window that you can open.
The Bad:
* Not great sound-proofing. Could hear very clearly when another unit was running their shower (not sure if it was next to us or above/below us).
* Parking is $58 USD per night (which includes some ridiculous fees they don't tell you about).
* The lobby is super crowded as the hotel is connected to a restaurant.
* Checkout took nearly 45 minutes waiting in line. The people at the counter kept allowing others to cut the line (walk up to the counter without waiting). Very disorganized and unprofessional.
* No robe, no slippers, no toothbrush/toothpaste, no fridge,
Dear E9693GCmrs,
Thank you for taking the time to share your detailed feedback about your recent stay. We hope you will accept our apologies for the noise disturbances you experienced, and we will review your feedback with the appropriate individuals. We are also sorry that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Furthermore, we regret not providing some of the expected amenities, and we appreciate your feedback on the fireworks experience. We have taken note of your concerns and will share them with the appropriate indiviuals. On a positive note, we are delighted to hear that you enjoyed the fantastic view of the falls from your room and found our location convenient. We are also glad that you loved our comfortable beds. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.
Best Regards,
Zach
Guest Experience Team
We had an incredible view. But we paid for it. If you want a guaranteed good view, you have to make sure you choose the falls view, high floor. It was worth the extra money for us to upgrade to that option because we had 3 kids under 5, and it was the best way to experience the fireworks at night. I also enjoyed sitting in the morning just listening to the sound of the falls while being able to see the US and Canadian falls. Location was also prime for Clifton hills and other touristy stuff. We visited the rooftop pool for a bit and had fun there and enjoyed the view.
Why didn’t I rate it 5 stars? Because the cleanliness of the hotel room. The vent looked as if it had never been dusted. I also dislike when bathrooms don’t have an exhaust because where does all the moisture go? Well, the ceiling had black mold spots all over above the bathroom ceiling. If the location and hotel room view wasn’t as good as it was, I would’ve given less stars.
Dear katies565,
Thank you for choosing to stay at the Sheraton Fallsview Hotel. We are glad that you loved the beautiful views of Niagara Falls. However, we regret the cleanliness issues you encountered in your accommodations, and we will address this with our housekeeping team. We appreciate your business and hope to welcome you back soon for another enjoyable stay.
Best Regards,
Zach
Guest Experience Team
The staff were great, beds were comfy! Indoor & outdoor pool. This is connected to the water park, hard rock, crowne plaza & Niagara Casino. Starbucks & gift shop. There’s a food court with burgers, pizza & subway. The buffet in Sheraton was terrible but the view was great lol. Caution on Fallsview, we got a partial view but they did offer to switch us the next day.
All staff polite, helpful, courteous, attentive.
Room not sparkling clean, but OK.
The breakfast buffet had some serious sanitation lapses:
-plates not completely clean.
-flatware not completely clean.
-plates stacked for use but still wet.
-juice glasses stacked upside down for use (good), but full of post-dishwashing moisture (bad),
Based on my experience managing large food service operations, I got the impression that the restaurant was either short of serving ware, had problems with the dishwashing equipment, or both. For example, one day there were no containers for the cream that some people like to put in their coffee. Juice glasses full of cream were served instead. This created a shortage of juice glasses, so regular-sized tumblers were set out for juice. Customers served themselves tumblers full of juice, which caused juice to run out. There also seemed to be a shortage of both servers and managers. If I stay here again I'll save money by foregoing the breakfast package, and get my breakfast from nearby restaurants.
Dear Grundoon,
Thank you for choosing our hotel and taking the time to provide feedback. It is great to know how much you enjoyed your overall stay. However, we do apologize for your disappointment with your breakfast experience. We will share your comments appropriately, and we are grateful for your patience. We encourage you to try us again in the future as we are confident you will enjoy the exceptional experience we are known for providing.
Best Regards,
Zach
Guest Experience Team
