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Wendy J
Monmouthshire, United Kingdom

Niagara Falls Canada

5.0 of 5 bubblesReviewed 25 Oct 2024via mobile
I was on a 12 day Eastern Discovery with Leger holidays parent company American Tours International, I stayed for one night at the Best Western hotel, great location within walking distance to bars, restaurants and all the activities going on in Niagara, I had a lovely comfortable room with everything I needed for my stay, staff friendly and helpful, good housekeeping throughout the hotel. Our days itinerary with guide Esther and driver Mat we visited the CN Tower which was very impressive the views from the top took your breath away was spectacular and I did stand on the glass floor which I was so glad I pushed myself to do. Heading into Niagara We had a lovely lunch in the revolving restaurant at the top of the Skylon tower with fantastic views over the falls after lunch we headed off to board the hornblower cruise with our pink ponchos on the boat took us right into the thundering falls it was exciting and amazing we did get soaked but it was worth it so thrilling an experience. In the evening we walked back to the falls to see them all lit up in different colours and we saw the fire works, we enjoyed a lovely evening meal in Ruby Tuesdays, been a fantastic day and I thoroughly enjoyed my stay at the Best Western hotel would definitely recommend this hotel.
Date of stay: September 2024
Trip type: Travelled solo
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Paul Cade, Owner at Best Western Plus Cairn Croft Hotel, responded to this review
Responded 31 Oct 2024
Thank you so much for your wonderful review! We’re delighted you enjoyed your stay with us and appreciated our location, friendly staff, and comfortable rooms. It sounds like you had an amazing time exploring Canada with such memorable experiences, from the CN Tower to the Hornblower Cruise and the evening fireworks here in the falls! We’re thrilled to have been part of your trip and hope to welcome you back in the future. Safe travels!

Myriah
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 October 2024 via mobile

This hotel was nothing like the photos we had seen online. It’s a motel in a sketchy area with a lot of homeless lingering around, a lot of random people lurking in doorways and hanging out in the parking lot.
We had been driving all day and the photos of the inside had looked nice so we decided to check it out. I always inspect our rooms before unloading the car and so thankful I did. The beds were damp, floor was filthy and there was a bed bug on the towel in the bathroom.

Front desk staff did not seem surprised and were quick to refund our money.

The pub attached to the hotel is equally as dirty.

I have no idea how so many positive reviews have been posted about this hotel, it’s the worst I’ve ever seen.

Room tip: Check your room thoroughly if you plan to stay here.
Date of stay: October 2024
Trip type: Travelled with family
Thank K S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2024

11 friends and I booked a two day golf and stay package through this hotel. The service was exceptional. The rooms were clean and perfect for a boyz week-end. We took advantage of the atrium fopr some social time and the attached Irish Pub for drinks and dinner. The food was great. A special shout out to Myriah, who really went the extra mile to help us out! Nice to have someone on our side who really understands customer service.

Date of stay: October 2024
  • Trip type: Travelled with friends
    • Value
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Thank Robert G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2024

Booked the room for me and my girlfriend. It was nice, the courtyard was great, we didn't get a chance to use the pool but there was a lot of people hanging around and kids in the pool, the place had a good buzz. Gym could be better, but I could still do something. I'll stay here again.

Room tip: Uber to Clifton Ave was like $12. To far to walk but still easy to get around.
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank John M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2024

The staff & the rooms were wonderful. Both of our rooms had a fridge & a microwave, so we could heat up some prepared food for night time snacks (we came from a different time zone).
Andrew upgraded one of our rooms; instead of 2 queens, we got a bigger room with 3 beds which was greatly appreciated from the 3 of us; No need to share bed!
Thank you Andrew & the whole staff !

Room tip: You'll be please to stay here; the staff & the rooms are excellent!
Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Judith S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Cade, Owner at Best Western Plus Cairn Croft Hotel, responded to this reviewResponded 19 September 2024

Thank you so much for your kind words! I'm thrilled to hear that you had such a restful stay and that both the rooms and the staff, especially Andrew, made a positive impact on your experience. I'm glad the room upgrade with the extra bed worked out perfectly for you, and it’s great that you could enjoy the convenience of the fridge and microwave. I'll be sure to pass along your thanks to Andrew and the entire team! We look forward to welcoming you back soon!

Kindly,
Myriah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2024 via mobile

Very clean and tidy. Enjoyed using the toiletries. The fridge is a nice size to hold a a few beverages and snacks. Coffee is a pod that doesn’t fill a cup. Couldn’t tell what was what. Packaged whitener, sugar, or sweetener. Absolutely loved being on the pool patio level with easy access to our car. The pool and tubs were a bonus and at satisfying temperatures. I wish the pool bar had been open ;)

Date of stay: September 2024
Trip type: Travelled with family
Thank 246peggyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Cade, Owner at Best Western Plus Cairn Croft Hotel, responded to this reviewResponded 19 September 2024

Thank you for your feedback! I'm glad to hear you enjoyed the cleanliness of your room, the toiletries, and the convenient access to the pool patio level. It’s great that the pool and tubs met your expectations as well! I appreciate your note about the coffee and the pool bar—I'll pass that along to our team. We hope to welcome you back soon, and hopefully, next time the pool bar will be open for you to enjoy!

Thank you,
Myriah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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