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Compass52586830057

Clean but wrongfully charged

2.0 of 5 bubblesReviewed 14 Jun 2024
Me and my wife recently stayed at the Choice Inn for two nights. The motel was clean and service was good. Being out of town and heading back home we received a call from the office clerk 3 hours after checking out stating that there was a burn hole on the blanket. This was untrue as we only spent the night and neither of us smoke and were charged a deposit fee. We felt as we were taken advantage of since we were out of town. Even thou it was a clean establishment I would not recommend staying here.
Date of stay: June 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (25)
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Reviewed 18 April 2024

Avoid this place unless you like getting ripped off and want to get infested with bugs. We had a family member who was staying here a few weeks ago who found cockroaches in the bed and in the mini fridge! We were supposed to meet them there but after hearing about this we tried to cancel out reservation and the hotel refused.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank C B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 March 2024

Clean, Safe, and Reliable. Choice Inn is and affordable Motel near the Casino Niagara, and Clifton Hill attractions. It has a 5' Deep Swimming Pool good for cooling off after a hot day of fun.
Free parking is included with your stay.
There is a Tim Hortons on Clifton Hill a short walk from the Motel.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Travel25346533585
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2022 via mobile

Stayed only one night. The front desk personnel.were very helpful with directions and even let me place a phone call as I had no internet service. Thank you.
Large, smoke-free room at a reasonable price. Safe and clean. Easy walk to the Falls.

Date of stay: August 2022
Trip type: Travelled solo
2  Thank CT-Roamer
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Nick Bhella, Owner at Choice Inn by the Falls, responded to this reviewResponded 26 September 2022

Thank you for staying at the Choice inn by the Falls. We look forward to serve you again in the future.

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Reviewed 1 September 2022 via mobile

We had a great stay as a family of 5. All in all rooms are exactly as they appear online. We stayed 3 nights in a family room. 3 queen beds were comfortable. Room was equipped with plenty of towels, an extra sink/ dressing area, small but full washroom, clean shower and decently clean room. Microwave, coffee maker and apartment size fridge suited our needs.
Check in was pleasant as was the cleaning staff. Location is 2 small blocks to Clifton Hill which was perfect.
For a decent budget motel it had everything we needed. I would definitely stay here again.
Only negative was the amount of fruit flies in the room and extra cleaning could have been better ;appliances better cleaning and spills on walls, bed skirts could use a wash but that was obviously from the amount of mopping that must be done. Definitely 4* 😊

Room tip: Bring Lysol wipes for high traffic areas. We also asked for extra garbage bags so we could take our garbage out nightly.
Date of stay: August 2022
Trip type: Travelled with family
1  Thank Hope R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Bhella, Owner at Choice Inn by the Falls, responded to this reviewResponded 26 September 2022

Thank you for staying at the Choice inn by the Falls. We look forward to serve you again in the future.

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Reviewed 27 August 2022

The name of the hotel seems to be chosen so that it implies an association to a well known chain. The logo appears to follow the same pattern, though less obviously so (different enough so that it does not trigger visits from lawyers I guess). In any event, it feels deceptive and that is one star off right off the bat. Not let's proceed with the actual review.

Pros: location (tens of meters from Clifton Hill), well sized and reasonably clean rooms, outstanding WiFi.

Cons: location (in the seedier area of the town), must make a choice (see what I did here?) between light and privacy, ultimately uninviting.

This is obviously a no frills, old motel-like accommodation, which is fair enough. The room are accessible directly from the parking lot (ground floor) or from a long balcony along the whole facade (second floor). The rooms themselves are of a good size and clean. They feature kind of a kitchenette (microwave on top of a small fridge in a nook at the back but no counter). Our room was large enough to allow for a sitting area with a small table and a small armchair in addition to the typical large desk at the foot of the beds. The beds are comfortable. The air conditioning is an old unit somehow (but not excessively) noisy and with the temperature control on a scale from 1 to 10. We set it up by trial and error and it did a good job controlling the temperature afterward. The coin operated washing machine and dryer on the premises are nice. The pool is clean, but it is very small and placed dab in the parking lot. We did not encounter any noise issues.

In all, this is a pretty decent accommodation, well worth five stars for its class, so let's see now where did those stars go. I already mentioned one star off for the deceptiveness of the name. Another goes off for the darkness of the room. There is a big window toward the long access balcony, but it only features blackout curtains. One can have either light or a bit of privacy, but never both. Going the privacy route results in a room that is very dark and thoroughly uninviting. The only two light sources in the room are very dim.

The last star off is for a je ne sais quoi that ever so slightly keeps people away. The owners seem to be aware of this and so charge the price for the whole stay at check in, as if afraid that the customers will otherwise run away. We did not feel like running away at all, but we still resented the upfront charge. Additionally, we discovered that the rather high August rates in the Niagara touristic region fall rather steeply if one books only a few days before the stay. The owners know that too, as seen in their cancellation policy (reservations cannot be cancelled in the last week before the stay, when the full price rather than the usual first night will be charged). Again, there is nothing wrong with this policy per se, just kind of sneakily deceptive. Were this policy not in place we would have stayed in Niagara at a three-star hotel for only a minor additional charge.

In all we could have done better, and will certainly do better in the future should we find ourselves in the area again.

Date of stay: August 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SS_Que
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick Bhella, Owner at Choice Inn by the Falls, responded to this reviewResponded 29 August 2022

Thank you for staying at the Choice Inn by the Falls. Cancellation policies are there for a very good reasons. Location is one of the best in Niagara Falls just 2 minutes walk to the Clifton hill and world famous Niagara Falls. Guests who come to enjoy the Niagara Falls are well aware of all the benefits staying at the Choice inn by the Falls. Its a 2.5 star hotel but the amenities are provided here more than four star hotels without any additional cost. Our staff is proud to have only those guest who are honest and respect the other guests privacy.

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