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someday0713
Brighton, Canada

Honestly!

2.0 of 5 bubblesReviewed 30 Aug 2024
We stayed 3 nights the end of August and there are some good and not so good things to review.
On the good side, i liked the location, its away from the noise of downtown. The WEGO bus stop is a 4 minute walk. The rooms are large with comfortable beds and were very clean (except for the windows, yuck!) the halls and stairways are all clean and tidy.
The breakfast is average, with sausage and scrambled eggs (depending on when you get there the eggs will be less than appealing) ...there is a waffle maker plus many other items.
Now, on the not so good side, first to mention is the scandalous $20 parking fee, yes they warn you ahead of time but the only reason for this fee is its a cash grab, that is just downright nasty (yes hotels in Niagara Falls do charge but here it is only to siphon more cash out of your pocket). Next there is no coffee maker in the rooms and to make that worse you are not allowed to take food or drinks out of the breakfast room, so no morning coffee relaxing in your room, that's just miserable, The rooms are large but extremely bland, a few bright pictures would help. There was no comfortable seating at all, just a couple of desk chairs ....this was extremely difficult for my wife who has severe back issues. And if you have neighbors above or beside you, know you will be hearing their conversations, the walls are that thin, so be aware.
And one final thing there is an e-bike for rent at $75 for 4 hours, that is if you have any money left! We would definitely not return
Date of stay: August 2024
Room Tip: Park on the street, save yourself some cash.
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (163)
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All reviews no elevator free parking yogurt the breakfast area wego bus stayed days rooms are spacious breakfast was amazing free breakfast a wonderful stay each morning bit dated booked this hotel one night stay niagara floor fridge
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1 - 6 of 163 reviews
Reviewed 19 August 2024

I strongly advise against staying at this hotel. The hygiene standards are far below what any guest should expect. Upon my arrival, I found the room in an unacceptable state—dirty bed sheets, carpets with a terrible odor, and even spiders, one on the window and another near the door. Although I couldn’t capture photos of the spiders, I did manage to upload pictures of the overall poor condition of the room. Even after requesting a room change, the new room was equally unclean. Unable to stay in such an environment, I left immediately.

This experience was deeply uncomfortable. Based on my experience, I can confidently say that this hotel does not meet basic cleanliness standards. If you value a clean and hygienic environment, I strongly suggest choosing a different hotel.

Room tip: Based on my experience, I can confidently say that this hotel does not meet basic cleanliness standards.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PierreJ1187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2023 via mobile

Amazing 66' by 30' 82° Swimming Oasis Fitness Center. Close to Cadillac Motel. Both give the warmest Welcome in Niagara Falls Ontario. Walking into the Lobby we were met by the most radiant and gregarious General Manager and Conciere Ever. We booked four separate rooms over four different days from November 10 to the 14 th. With Business Conference during the Day,it was lovely to unwind with lap swimming for hours at night. We all enjoyed the fragrant scent of Cedar as we relaxed in the Sauna to imagine that we were back in Jamaica on the pristine beaches. There are 4 floors to walk up from the front or if zero flight of stairs to handle, just having a room on the second floor with the pool and free breakfast room on the same level is great. Two Queen beds have medium soft spring coils so tossing in bed will avoid waking your Loved one. Newly renovated rooms are ongoing since New Owners bought River Rapids 1946 Building in 2016. Mine was all freshly laid ceramic tiles throughout the Bathroom with gorgeous luxury linens and towels. Plush rug throughout dining table area. 40" Samsung TV with dozens of Air Channels from Buffalo. CTV, Global, City TV Canadian channels including CNN and Fox with TSN sports. Breakfast items included are, scrambled eggs, sausage, waffles, raisin, whole wheat and white breads can be toasted. Bagels and cream cheese. 3 plus dry cereals with milk. Assorted yogurt. Banana apple and clementines. Orange, and Apple Juice. Coffee and Tea with creamettes or milk.

Room tip: Fourth Floor facing the Niagara Gorge is breathtaking. North facing the houses also gets full warm Sunlight as we tanned on the balcony
Date of stay: November 2023
Trip type: Travelled on business
1  Thank Suzy0913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2023 via mobile

The room was decent, and the bed was comfortable, but two things to consider: no elevator, and a $20 charge for parking even though the lot was nearly empty.
No mention of parking charge in their listing.
Room 323 has a large patio/balcony... but no furniture.
Pool is nice however, and breakfast buffet is nice too.

Room tip: Be aware of parking fee
Date of stay: July 2023
Trip type: Travelled as a couple
2  Thank TroisChatsLies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2023

We stayed one night at River Rapids Inn, our room was on the 4th floor looking out onto the road/gorge. It was a very nice view, a bit loud at night because of motorcycles. View out the other side would have been quieter but the view would not have been good. The Inn is an older style hotel but is in very good condition and very clean which is important to us. Rooms are spacious, water pressure was great.
Breakfast was amazing, lots of choice, friendly employees working in the breakfast area and reception.
We would definitely stay again!

Room tip: You need to drive to the falls, this location is close to the white water walk area.
Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank PRC0809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2023

Actually, I never got to see this hotel so I cannot speak of the cleanness, comfort or anything else it has to offer. This review is about customer care. I called 4 times for the last 4 days to request a quote for a large group reservation. Every time the front desk clerks promised that they would "give the message" to their supervisor and I would get a call back. They said that they were not allowed to give out her phone number but gave me a name: Kathline (sorry if I misspelled it). So, apparently, this hotel is doing pretty well if lady supervisor doesn't care for several thousand US dollars. I used to work in the tourist industry myself and, from my experience, such ignorance is completely unacceptable. I hope River Rapid Inn's upper management does something to correct this. Seems like we'll have to take our business elsewhere.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Service
1  Thank Expedition652931
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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