The River Rapids Inn in Niagara Falls has a lot going for it – good value, a great location, clean well-maintained rooms, free parking, breakfast included, well-enforced COVID protocols and a helpful/agreeable staff at the reception. Karen who runs the breakfast eatery is also a star – she works hard to make the breakfast area more COVID-safe than any other dining establishment in the region. We did have ONE NEGATIVE EXPERIENCE and that came when we tried to make reservations directly with the hotel by phone. It entailed a couple telephone exchanges worthy of a Monty Python episode – though it was difficult to see any humour in them at the time. It is hard to understand why they were so prickly, even more so given the positive experience of our subsequent stay at the hotel. Maybe it had more to do with the cumulated stresses on the hotel business through the pandemic?