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Margarita C
Toronto, Canada

Great place to stay

5.0 of 5 bubblesReviewed 27 Jul 2021
The location is close to all the attractions and to the Niagara Gorge where we like to hike. The rooms are very clean, bathrooms are very clean and well kept. The staff are amazing, Donna goes above and beyond for her customers. Travis has been amazing too. Breakfast was well organized and very clean. Best place to stay because it has everything and a great staff. Will be visiting again and this was always our second stay this summer.
Date of stay: July 2021
Trip type: Travelled as a couple
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Donna Mancuso, General Manager at River Rapids Inn, responded to this review
Responded 28 Jul 2021
Thank you so much for your kind words and acknowledgement of my staff. Very easy to make people happy and we enjoy doing so. It is guests like yourself that we appreciate because you recognize this
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (163)
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All reviews no elevator free parking yogurt the breakfast area wego bus stayed days rooms are spacious breakfast was amazing free breakfast a wonderful stay each morning bit dated booked this hotel one night stay niagara floor fridge
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Reviewed 25 July 2021 via mobile

Great value for a hotel close to Niagara Falls. Scenic location. Reasonable walk to the Falls. Awesome staff. Good breakfast. If you don’t like climbing stairs then get a ground floor room and you will also be able to park outside your door. Rooms are somewhat dated but clean. Power outlets are limited so bring a power bar along for more options.

Room tip: Bring along a power bar to plug in your chargers etc. as the electrical outlets are limited.
Date of stay: July 2021
Trip type: Travelled as a couple
Thank msteeps
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 27 July 2021

Thank you for taking time to review our hotel. I think my staff is amazing too
If you needed a power bar you should have asked us. Our rooms are very well appointed and only 5 years old

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2021 via mobile

The locations is very good. Gives a good view of the river if u get a room on the 4th floor. The staff is courteous and helpful. Rooms and amenities well kept and well maintained. It’s walking distance from the whirlpool n a very short drive from the falls view.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank behlah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 6 April 2021

Thank you for taking the time to review our property and for giving us such a wonderful score we truly appreciate your business at this time and look forward to you visiting us again in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2020

I had booked the Hilton Fallsview for $97 a night. I found out 3 of the 6 elevators were not working, line ups were 25 minutes long, and breakfast was extremely limited. They also add $35 a night for parking, and extra daily room charges totalling over $15. I cancelled, and thankfully, booked the River Rapids Inn instead. While a different category hotel entirely, I had a very clean king room with a walkout balcony overlooking the river. There was a welcome gift-wrapped bag of bottled water, and treats on the table, and the bed was so very comfortable. Management went above and beyond by providing delivery of a brown bag breakfast, with box juice, wrapped muffins, banana bread, granola bars and fruit. There were no extra charges added to my bill, and parking was free. I will definitely return.

Room tip: top floor, over the restaurant
Date of stay: September 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sylvia F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 12 October 2020

Sylvia F. Thank you for taking the time to review our hotel and your stay with us. We truly appreciate your business and we are thrilled you noticed our extra customer service that we are trying to provide during this pandemic. We wish all our guests would be as kind as you for regonizing what we are going through and be thankful for what we are trying to provide

We hope you visit soon

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Reviewed 4 October 2020

Decided after months of isolation to take a little last minute getaway. Booked a Thursday and Friday night. Staff was lovely and accommodating. The rooms were simple yet clean and comfortable. The beds were comfortable and the linens crisp and clean. Parking included in the great price and a simple breakfast was hung on our door each morning. A slice of a muffin type loaf, a fruit, a yogurt and a juice. Definitely enough to keep you going to start your day. The pool could definitely use a refresh but the temperature of both the water and the air was perfect and there was a large selection of towels available. Not “on the strip” but perfectly appointed for the value. I would definitely come back.

Room tip: The floors were a bit “creaky” - but it was great value!
Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cheryl N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 4 October 2020

Cheryl thank you for taking the time to review our hotel and staying with us during this unprecedented time we are going through we appreciate your business

We look forward to you next visit

Stay safe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2020 via mobile

We stayed at River Rapids Inn on Canada day and had a really pleasant stay. The staff was incredibly kind and helpful. They had many covid precautions in place and they seemed to genuinely care about the wellbeing of both themselves as staff and you as a guest. It was their first night reopened and as they weren’t as busy they upgraded us to a king room for free!

Due to covid we only stayed in our room and didn’t really check out the other common areas. Even then you can tell the hotel could use a little face lift, but honestly we stayed in the Hilton over looking the falls the night before and the only thing it really had on River Rapids was the view.

I would definitely recommend River Rapids Inn. Great for families, couples, and solo travel (the price was right). Especially great if you want to see what the falls have to offer and what NOTL is like (as its right in between).

Date of stay: July 2020
Trip type: Travelled as a couple
2  Thank KellyJ5555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna Mancuso, General Manager at River Rapids Inn, responded to this reviewResponded 4 October 2020

Thank you KellyJ5555 for your fabulous score and king review about our hotel
It was built in 1942 and did have a face lift in 2016 when it was purchased. We love the quirkiness of our hotel and wouldn't change a thing

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