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Alisamal

No thank you

2.0 of 5 bubblesReviewed 16 Feb 2020via mobile
I typically am
Not very picky with hotels. The staff was so nice and very accommodating. However, it needed a lot of regular maintenance which is no big deal. The pool area was poor quality and the hot tub was closed with a slab of plywood on top of it. There was a lot of caution tape everywhere. Just in need of some TLC and maintenance. This was a package I won at a benefit so no love lost. For the price they charge it maybe fair. If you are used to a chain like Marriott or Holiday Inn even, this is not the place for you.
Date of stay: February 2020
Trip type: Travelled with family
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Donna M, General Manager at River Rapids Inn, responded to this review
Responded 19 Feb 2020
We apologize that you did not like your stay for FREE at the award winning River Rapids
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (163)
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Reviewed 10 January 2020 via mobile

My girlfriend and I chose to go to the River Rapids Inn due to price and convenience! We arrived for two nights and everyone was so wonderful! The lady who owns/manages the hotel was very nice and made the stay perfect! The hotel is along the river and provides views of the river and The States on the other side. Going in winter time during non peak dates allows for a super quiet and very enjoyable stay. It's only five minutes away from Clifton Hill and is perfect for being so close to entertainment! The indoor pool was a nice feature and they even have a sauna! Perfect for a day out of the cold! The rooms are super spacious! The entire hotel was super clean and very well maintained! There is breakfast included with the stay and is perfect! Great food! Thank you, River Rapids Inn for such a wonderful stay for my girlfriend and I!

Date of stay: January 2020
Trip type: Travelled as a couple
Thank alexpowers4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 10 January 2020

Thank you for your review of our hotel and for noticing our hard work to exceed expectations
We truly appreciate your comments and are thrilled you enjoyed your stay

Hopefully we will see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2020

We come to the Falls often but usually choose hotels with higher stars... Took a chance on this one and we were so glad we did! Travis at the front desk was so welcoming and immediately I knew we'd have a great stay. Our room wasn't fancy but was incredibly clean, and really large. The hotel was nice and quiet, our balcony and view were great, and the included breakfast in the morning had a good variety of hot and cold items. The staff in the eating area worked hard continually cleaning tables and surfaces, it was good to see. Parking was also included, and there was a pool. Keurig pods in the room were a nice touch, and great that they had decaf! 100% will stay again.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Jennifer A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 8 January 2020

Jennifer thank your for taking the time to review our hotel and for your comments about my staff

I have the greatest staff members who genuinely enjoy their jobs and take pride in our hotel

We look forward to your next visit

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Reviewed 13 November 2019

Good location, near transportation, available parking lot, walking distance to water fall. very bad breakfast, too pricey for it's conditions. small size rooms. nice costumer service. near strip mall.

Date of stay: July 2019
    • Location
    • Rooms
    • Service
5  Thank midrissi1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 13 November 2019

Thank you for your opinion on our hotel
I'm not sure how you can complain about our free breakfast when it includes everything you need to start your day. To give a rating of 2 is disrespectful to my hard working staff and the great facilities we have
Hope you find other suitable accommodations in the future that your budget can handle

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Reviewed 3 November 2019 via mobile

The hotel was clean and looked nice but really all you NEED in a hotel is a clean room and a good nights sleep - the bed was so hard and uncomfortable that I literally slept on the couch in the room. I’m pretty sure sleeping on the floor would have been about the same as that mattress. I’m not just saying they had a firm mattress - I’m saying this was the crappiest, rock solid mattress possible. I mean it was quite literally painful after a couple of hours. My husband and I had the worst night sleep, and if you can’t have a good nights sleep at a hotel, what is the point really? Yes it’s cheap for the area, but avoid staying here if you intend to be well rested.

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank meganjak1015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 5 November 2019

Thank you for your comments and if you had such a terrible time sleeping at our hotel it is news to us. Why not tell our staff before commenting on the internet. Not once did you call or mention this to the staff. We apologize that we do not have hammocks for mattresses and you are the first person to comment in regards to this.

In the future before trying to hurt a business by a bad review .....just check out if you are not happy

We hope that in the future you do find other suitable accommodations

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Reviewed 24 September 2019

The best part of this experience was the front desk staff, particularly Will. All our interactions with Will were personable, and professional. The other front staff were just as professional, helping us with GPS directions, and suggesting places to eat. What was more remarkable was the personal phone call after check-in to make sure that everything was satisfactory. Our gigantic two queen suite, fronting on the river, came equipped with ample storage, microwave and fridge. The bathroom was spotless, and a lot of effort has gone into keeping the halls fresh.
I felt as though I was in a Mom and Pop hotel from the '50s. How refreshing in 2019 to find a non-corporate entity who truly care about their guests!

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Jay H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 24 September 2019

Thank you Jay H for taking the time to review our hotel. We truly enjoy exceeding guests expectations and we appreciate you acknowledging our staff and William. We take pride in our hotel and appreciate guests like yourself that take the time to notice our hard work. We hope you think of us on your next visit

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