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AlexPowers
Cambridge, Canada

Perfect Trip to The Falls!

5.0 of 5 bubblesReviewed 9 Jan 2020via mobile
My girlfriend and I chose to go to the River Rapids Inn due to price and convenience! We arrived for two nights and everyone was so wonderful! The lady who owns/manages the hotel was very nice and made the stay perfect! The hotel is along the river and provides views of the river and The States on the other side. Going in winter time during non peak dates allows for a super quiet and very enjoyable stay. It's only five minutes away from Clifton Hill and is perfect for being so close to entertainment! The indoor pool was a nice feature and they even have a sauna! Perfect for a day out of the cold! The rooms are super spacious! The entire hotel was super clean and very well maintained! There is breakfast included with the stay and is perfect! Great food! Thank you, River Rapids Inn for such a wonderful stay for my girlfriend and I!
Date of stay: January 2020
Trip type: Travelled as a couple
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Donna M, General Manager at River Rapids Inn, responded to this review
Responded 10 Jan 2020
Thank you for your review of our hotel and for noticing our hard work to exceed expectations
We truly appreciate your comments and are thrilled you enjoyed your stay

Hopefully we will see you again soon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 January 2020

We come to the Falls often but usually choose hotels with higher stars... Took a chance on this one and we were so glad we did! Travis at the front desk was so welcoming and immediately I knew we'd have a great stay. Our room wasn't fancy but was incredibly clean, and really large. The hotel was nice and quiet, our balcony and view were great, and the included breakfast in the morning had a good variety of hot and cold items. The staff in the eating area worked hard continually cleaning tables and surfaces, it was good to see. Parking was also included, and there was a pool. Keurig pods in the room were a nice touch, and great that they had decaf! 100% will stay again.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Jennifer A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 8 January 2020

Jennifer thank your for taking the time to review our hotel and for your comments about my staff

I have the greatest staff members who genuinely enjoy their jobs and take pride in our hotel

We look forward to your next visit

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Reviewed 13 November 2019

Good location, near transportation, available parking lot, walking distance to water fall. very bad breakfast, too pricey for it's conditions. small size rooms. nice costumer service. near strip mall.

Date of stay: July 2019
    • Location
    • Rooms
    • Service
5  Thank midrissi1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 13 November 2019

Thank you for your opinion on our hotel
I'm not sure how you can complain about our free breakfast when it includes everything you need to start your day. To give a rating of 2 is disrespectful to my hard working staff and the great facilities we have
Hope you find other suitable accommodations in the future that your budget can handle

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Reviewed 3 November 2019 via mobile

The hotel was clean and looked nice but really all you NEED in a hotel is a clean room and a good nights sleep - the bed was so hard and uncomfortable that I literally slept on the couch in the room. I’m pretty sure sleeping on the floor would have been about the same as that mattress. I’m not just saying they had a firm mattress - I’m saying this was the crappiest, rock solid mattress possible. I mean it was quite literally painful after a couple of hours. My husband and I had the worst night sleep, and if you can’t have a good nights sleep at a hotel, what is the point really? Yes it’s cheap for the area, but avoid staying here if you intend to be well rested.

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank meganjak1015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 5 November 2019

Thank you for your comments and if you had such a terrible time sleeping at our hotel it is news to us. Why not tell our staff before commenting on the internet. Not once did you call or mention this to the staff. We apologize that we do not have hammocks for mattresses and you are the first person to comment in regards to this.

In the future before trying to hurt a business by a bad review .....just check out if you are not happy

We hope that in the future you do find other suitable accommodations

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Reviewed 24 September 2019

The best part of this experience was the front desk staff, particularly Will. All our interactions with Will were personable, and professional. The other front staff were just as professional, helping us with GPS directions, and suggesting places to eat. What was more remarkable was the personal phone call after check-in to make sure that everything was satisfactory. Our gigantic two queen suite, fronting on the river, came equipped with ample storage, microwave and fridge. The bathroom was spotless, and a lot of effort has gone into keeping the halls fresh.
I felt as though I was in a Mom and Pop hotel from the '50s. How refreshing in 2019 to find a non-corporate entity who truly care about their guests!

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank Jay H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 24 September 2019

Thank you Jay H for taking the time to review our hotel. We truly enjoy exceeding guests expectations and we appreciate you acknowledging our staff and William. We take pride in our hotel and appreciate guests like yourself that take the time to notice our hard work. We hope you think of us on your next visit

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Reviewed 17 September 2019

First, the good: Room was super clean and beds were comfortable (no pillow top, but good enough for a night or two). The bathroom looked recently renovated and there were plenty of towels. There was no plug for the bathtub so we improvised with a piece of plastic. (My daughter -- only ten-- prefers a bath. The concierge on duty said that if the pull-up plug was missing, he could not help me as they do not have any bath plugs available except for the pull-up kind that should have been in the bathtub. We stayed in room 107. It was missing)

Loved the single-cup coffee maker. Our special request of a microwave and fridge were met and they were both very clean and new.

The pool was great! No bathroom or change rooms in the pool area, but there was a shower to use (not private) The pool's temperature was a bit cool. Though I understand that some guests may have tampered with the pool division float, I found the warnings that should the pool divided come lose or off while we were swimming than we'd be charged $150 and that we were being watched by security cameras a little bit off-putting. My husband got in and out of the pool instead of lifting the divider over his head (he can't swim and was supervising our daughter) The whirlpool was broken and yellow caution tape was placed around it. Hopefully, they will be able to repair the whirlpool because the way it looks at the moment is rather awful -- wood covering the hole and a garbage can stuck on top of the wood.

The breakfast was filling and tasty and the staff were warm and engaging-- the friendly hostesses made me smile (Though they promote they only have a 'continental breakfast,' they also had eggs and sausage. I liked that they had fresh fruit, yogurt as well as a few pastries.) The check out time is reasonable -- 11 am!
They have a small tuck shop and their was NO price gouging -- $2 for chocolate bars, $3 for HUGE cookies, $1 for coffee pods (they start you off with 4 pods-- totally fair) We were impressed with the overall facilities, including the lounge area with a computer to use (we checked out addresses and hours for local attractions)

Okay, the bad: We were on the first floor. It sounded like a horde of elephants were staying in the room above ours. (Children? Maybe? Running and jumping off the bed? Who knows!) Finally, at 11 pm. I had enough and used a clothes hanger to bang on the ceiling. Immediately the noise stopped... but started up again around 6:30 in the morning. When I mentioned that to the concierge, he said something along the lines that "the rooms on the first floor are like that-- it IS a problem-- if kids or somebody with a heavy gait walks on the floor above, then the guests below will be disturbed. He said the second floor does not experience this problem with the floor above THEM. He did apologize several times for the noise and how it travels, and he made sure to tell me that I could have let staff know about the problem at any time and they would have done their best to help with the problem, but I did feel rather like I had a 'buyer beware' experience. (Oh lucky/stupid us for actually booking a room on the first floor when we should have booked a room on the second floor.)

THEN, around midnight 4-5 drunk women walked right by our room yelling and laughing and being discourteous.

Soooooooooo... my advice is don't book a room on the first floor. TOO NOISY!!! The hotel itself has so much to offer and the staff are very pleasant. We would definitely stay at this hotel again... but we would book a room on the second or third floor.

Room tip: Book a room on the second or third floor. If you like baths instead of showers, bring a plug just in case.
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Writer_Traveling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna M, General Manager at River Rapids Inn, responded to this reviewResponded 17 September 2019

Thank you for your lengthy review of our hotel.
Before you arrived at our hotel I personally called you to change your room to the 3rd floor instead of the room you book which was a ground level room with exterior access but you wouldnt move so please do not blame my staff and unfortunately sometimes there are heavy footed guests in every hotel so yes you may hear the person above you..

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