First, the good: Room was super clean and beds were comfortable (no pillow top, but good enough for a night or two). The bathroom looked recently renovated and there were plenty of towels. There was no plug for the bathtub so we improvised with a piece of plastic. (My daughter -- only ten-- prefers a bath. The concierge on duty said that if the pull-up plug was missing, he could not help me as they do not have any bath plugs available except for the pull-up kind that should have been in the bathtub. We stayed in room 107. It was missing)
Loved the single-cup coffee maker. Our special request of a microwave and fridge were met and they were both very clean and new.
The pool was great! No bathroom or change rooms in the pool area, but there was a shower to use (not private) The pool's temperature was a bit cool. Though I understand that some guests may have tampered with the pool division float, I found the warnings that should the pool divided come lose or off while we were swimming than we'd be charged $150 and that we were being watched by security cameras a little bit off-putting. My husband got in and out of the pool instead of lifting the divider over his head (he can't swim and was supervising our daughter) The whirlpool was broken and yellow caution tape was placed around it. Hopefully, they will be able to repair the whirlpool because the way it looks at the moment is rather awful -- wood covering the hole and a garbage can stuck on top of the wood.
The breakfast was filling and tasty and the staff were warm and engaging-- the friendly hostesses made me smile (Though they promote they only have a 'continental breakfast,' they also had eggs and sausage. I liked that they had fresh fruit, yogurt as well as a few pastries.) The check out time is reasonable -- 11 am!
They have a small tuck shop and their was NO price gouging -- $2 for chocolate bars, $3 for HUGE cookies, $1 for coffee pods (they start you off with 4 pods-- totally fair) We were impressed with the overall facilities, including the lounge area with a computer to use (we checked out addresses and hours for local attractions)
Okay, the bad: We were on the first floor. It sounded like a horde of elephants were staying in the room above ours. (Children? Maybe? Running and jumping off the bed? Who knows!) Finally, at 11 pm. I had enough and used a clothes hanger to bang on the ceiling. Immediately the noise stopped... but started up again around 6:30 in the morning. When I mentioned that to the concierge, he said something along the lines that "the rooms on the first floor are like that-- it IS a problem-- if kids or somebody with a heavy gait walks on the floor above, then the guests below will be disturbed. He said the second floor does not experience this problem with the floor above THEM. He did apologize several times for the noise and how it travels, and he made sure to tell me that I could have let staff know about the problem at any time and they would have done their best to help with the problem, but I did feel rather like I had a 'buyer beware' experience. (Oh lucky/stupid us for actually booking a room on the first floor when we should have booked a room on the second floor.)
THEN, around midnight 4-5 drunk women walked right by our room yelling and laughing and being discourteous.
Soooooooooo... my advice is don't book a room on the first floor. TOO NOISY!!! The hotel itself has so much to offer and the staff are very pleasant. We would definitely stay at this hotel again... but we would book a room on the second or third floor.