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The Fairmont Empress
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Reviews (4,109)
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2,197
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Reviewed 3 weeks ago

We stayed for 4 days to celebrate my wifes birthday. From the moment we arrived we had nothing but outstanding service. At one point we were greeted by the valet who had helped us the day prior, and as we approached the hotel he started singing "Happy Birthday" to her and called her by name!!! During our entire stay, everytime we crossed paths with an employee, they acknowledged us with a greeting and a smile!! Very comfortable room, lovely decor throughout, a fabulous history and so conveniently located. A wonderful experience.

Room Tip: We were facing the city. Very quiet though.
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEmpress, General Manager at The Fairmont Empress, responded to this reviewResponded 2 weeks ago

Thank you for the lovely feedback regarding your recent stay. We are so pleased you chose to spend your wife's birthday with us. We look forward to the opportunity to serve you again soon.

Kind regards,

Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Can’t beat the location, off the clipper and you are there. Our view room was nice and the bed was comfortable. Spa was good. Couldn’t go in the pool it was filled with screaming little ones. Bar was fun and good drinks. Did not do the tea service didn’t feel like paying the price. So overall good and would probably stay again if we went back

Room Tip: Higher front rooms nicer
Stayed: March 2018, travelled with family
Thank LUVTOTRAVELSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEmpress, General Manager at The Fairmont Empress, responded to this reviewResponded 3 weeks ago

We are very pleased that you would join us again on your next trip. It sounds like you were able to enjoy many of our amenities. We look forward to the next opportunity of welcoming you.

Kind regards,

Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

everything, was great - especially the food served, the room were clean. The whole atmosphere was good, the location is excellent. It is in the center of the nice little city - Victoria on Vancouver Island

Stayed: April 2018, travelled with family
Review collected in partnership with fairmont.com
Thank Marcel20180425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEmpress, General Manager at The Fairmont Empress, responded to this reviewResponded 3 weeks ago

Thank you very much for the lovely feedback. We hope we shall have the opportunity of welcoming you back to our beautiful city soon.

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Visited Victoria for my birthday and stayed at the Empress. Stayed in a Gold Room and was very disappointed that we were very close to an elevator and while we were in the room we could hear the arrival "ding" of the elevator and the chatter of patrons coming and going. I called the concierge and asked if we could get a different room and the bottom line was they couldn't move us that night but would look into it for the next few nights. We called to order room service and after picking out what we'd like we were informed that we had an old menu and several items which we wanted were no longer available. It then took 1 1/2 hours for our meals to arrive. On going down to breakfast in the gold Floor Lounge I had resigned myself to the notion that I would not bother to mention a room change and this would probably be my last stay at the Empress. But as we were going by the desk the concierge on duty, Salam, asked how our night was and said she had two different rooms which we could move to. Bottom line for me is they went above and beyond to make our stay more enjoyable in making up for our less than expected night! They put us into a great room and made up for the inconvenience of the room service. In other words, they made my birthday with their response to my request and would not stay anywhere else when visiting Victoria!

Room Tip: We stayed in Suite #476 and it was fantastic!
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank chirop99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEmpress, General Manager at The Fairmont Empress, responded to this reviewResponded 3 weeks ago

It is lovely to read that Salam was able to assist with finding an alternate room for you. We strive to provide the best service to all of our guests. We are so pleased that you had a wonderful birthday trip!

Kind regards,

Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

From the moment we pulled up to the entrance the hospitality we received was exceptional and no detail was overlooked. The rooms are beautifully decorated and cleverly appointed to take advantage of the older architecture's room footprint. The view of the harbor was perfect. The bar and restaurants are in beautiful and grand rooms, the food is terrific ,and the service attentive and friendly. The hotel is well situated with many options within walking distance. We were also visited by a friendly seagull on our windowsill each morning, and because of recent press knew to keep our windows closed!

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank AnnieNYC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerEmpress, General Manager at The Fairmont Empress, responded to this reviewResponded yesterday

Thank you for the lovely feedback. We are very pleased your stay was so enjoyable and we thank you for keeping the windows closed to our lovely seagull friends. They are very curious and love to sometimes peer in and see our guests! We look forward to your next visit.

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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