I have to give this place 5-stars and I'll tell you why. First off, my newly wedded wife and I stayed here the day of our wedding in Calgary. We didn't get in until late afternoon. Then we had to head out to our reception and back later in the evening.
The front reception staff were extremely friendly and helpful. They waived our parking fee because it was a special occasion for us. Then we had an incident when my wife was taking something out of the vehicle that her bustle broke. We needed the dress for the next day because we had a reception in Edmonton. So Sophia whom I believe is probably one of the managers there. She said she would be able to fix it. So they came up to our room, took the dress away, and not even 30 minutes later came back with the dress repaired. We also had Sharlene (Sorry if I spelt it wrong) that assisted us in this ordeal. Once we ordered some food we were surprised the kitchen had given us some treats along with it at no cost. My wife also had asked if there is somewhere where they could store the bouquet for the night. Sophia was able to take it to a fridge for storage. The team also provided us with some stain removers as the dress was stained from walking around in grass/dirt.
Just when we thought things couldn't get any better our room was also upgraded when we checked in to a corner suite. No noise could be heard, it was an amazing view and a great location. The room was extremely clean.
The next day, while checking out, everyone greeted us with a smile. When I mean everyone literally everyone from staff, cleaners, to guests. We got held up at checkout because the one of the managers from the kitchen/bar had goodie bags for us. I forget his name but extremely friendly guy and helpful. Packed us both goodie bags of Bubly, bars, yogurt, fruits, candy, etc... for our long road trip to Edmonton.
Overall, I would highly recommend this location and the staff there. If you want a great place to stay, they've got it. If you want a great place to eat in, they also got it. The service is superb, I can't say and remember the last time. That I had service + quality like this at any hotels that I've stayed at.
I really want to thank the team from the bottom of my heart at the Delta Hotel Downtown. On what an amazing experience they provided my wife and I. We walked away not feeling like a customer, or just another guest. But family. So thank you! For all that you did, and how above and beyond you guys went for us to make our special day even more special. I can't even put into words how both of us felt on that day.