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All reviews great location tony roma rooftop lounge hot tub nespresso machine banff avenue heart of downtown great stay recommend this hotel restaurants and shopping central location within walking distance the main street would stay again ski trip enjoyed our stay visiting banff
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Reviewed 28 June 2022

over all it was a quiet hotel didn't hear any disruptions out in the hallway or from any other rooms but the fan AC in the room going on non stop was disturbing our sleep, and pillows were too soft
we enjoyed the terrace with the hot tub and lounge area having drinks chilling out relaxing, the view was amazing

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank p733ipdpfo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded 2 July 2022

Thank You for your review p733ipdpfo. We are glad you enjoyed the amazing amenities the hotel offers . Our apologies for that AC disrupting your sleep. it usually kicks in when trying to reach the set temperature and goes off when the mode is changed to low or off. Our maintenance team will definitely into it. Looking forward to welcoming you back to the hotel in the future!

Kind Regards,
Anthonette Carasco
Front Office Manager

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Reviewed 26 June 2022

Mount Royal Hotel was a fabulous place to stay. The room was very clean and had all of the facilities necessary for a good stay. The staff was particularly helpful and charming. The new restaurant Brazen provided absolutely delicious food in a very fun setting.
Banff can get very rowdy after midnight so the hotel's complimentary earplugs were very useful!

Date of stay: June 2022
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    • Service
Review collected in partnership with this hotel
Thank KrysiaRumun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded 2 July 2022

Dear KrysiaRumun,

Thank You for your fabulous review! It is our pleasure having you staying with us and we look forward to welcoming you back in the future!

Kind Regards,
Anthonette Carasco
Front Office Manager

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Reviewed 25 June 2022

Chosen for us by Trailfinders, as previous reviews mention it`s a very central location and on check in we were offered a mountain view or non mountain view with the proviso that the more attractive view came with more noise from the street below.
I thought that was a nice touch, we went for non mountain but still had what suspiciously looked like a mountain when I looked out of the window.
We stayed 3 nights and as other reviews mentioned their bar and restaurant wasn`t open, not too sure we were told about this when booking so half a point off.
The other half point off is for giving vouchers for a complimentary drink to guests who had booked directly with the hotel but as we had booked our 2 rooms for 3 nights via Trailfinders it didn`t apply to us.

Date of stay: May 2022
    • Rooms
    • Cleanliness
    • Service
Thank 55Steelman55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded 26 June 2022

Thank You for your review 55Steelman55! We appreciate your feedback. It's unfortunate you just missed the opening of our brand new restaurant- Brazen! could have saved us a point eh! kidding aside, we can recommend trying our restaurant the next time you are in Banff and gave the Mount Royal another opportunity to welcome you back. We also have noted the feedback on the complimentary drinks exclusive for direct reservations and this will be something to be considered for future improvement.


Kind Regards,
Anthonette Carasco
Front Office Manager

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Reviewed 24 June 2022

I stayed here for 3 nights, was my first time in Banff.
Pros - The staff are really friendly. We were greeted by friendly staff at every corner. The rooms are decent size and the bed is very comfortable. The location can't be beat, you're in the centre of Banff and there is parking available for hotel guests at a minimal charge. There is a hot hub on the roof top and a small bar for a nice drink and enjoying the views. Check in and check out was extremely easy.

Cons - The main level restaurant was under renovation so we didn't get to see it. The elevators are pretty small and slow and it was hard to find a staircase to access. I would have preferred to take the stairs but none were accessible from the lobby.

Important fact - because you're in the heart of Banff there tends to be a bit of a noise issue, either from the street or other hotel guests. Mount Royal did provide and white noise machine in each room which we did use each night to drown out any noise. They also provided ear plugs but we never needed to use them.

Room tip: Use the white noise machine provided even if you don't hear any noises initially. You'll be glad you did.
Date of stay: June 2022
    • Value
    • Sleep Quality
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Thank Mandrake50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded 26 June 2022

Dear Mandrake50,

Thank You for your wonderful review. It our pleasure having you stay with us . We are glad your first time in Banff had been great! Looking forward to welcoming you back to the hotel in the future!

Kind Regards,
Anthonette Carasco
Front Office Manager

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Reviewed 23 June 2022

Great location, nice rooms but if you are a light sleeper, there is noticeable noise from the street. Out 2 nights with rooms facing the back, noise was minimal but the last night, our new room wth a mountain view (front of hotel), one may use the provided earplugs.
Room was much nicer and more modern than the one we had 9 months ago at Banff Springs. However, if you are looking for the full resort experience, this is not the hotel for you even if it is an ideal location for walking being on main strip. Also why it is noisy!

Date of stay: June 2022
    • Value
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Review collected in partnership with this hotel
Thank Itsmesherriw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded 4 weeks ago

Hello Itsmesherriw,

Thank you for taking the time to leave us your feedback. Being in the heart of downtown, we do experience a bit of street noise. As you mentioned, the back side of the hotel is a bit quieter. We encourage putting this request on your booking should you prefer a quiet room, and then we can try our best to accommodate.
We appreciate your honest review and would love to welcome you back should you find yourself in Banff in the future and are looking for something downtown.

Kind Regards,
Savanna | Mount Royal Hotel

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