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Reviewed 20 January 2017 via mobile

We stayed here for a week and the dishwasher didn't work and the villa 2 doors down,had the same problem. The cooking pots are chipped and need to be replaced. I hope that the problems get addressed as it really is a nice place to stay.The pools are not heated but still very pleasant on a hot day. The gardener takes pride in his job and the outdoor area is well kept.

Stayed: December 2016, travelled with friends
Thank Einar1924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2017

Porto Bello Grand Marina, Unit 206
Blvd. Puerto Aventuras 2, Lote 1, Mz. 237, 77733 Puerto Aventuras, Q.R

Overview:
This is a small condo complex located in a gated community in Puerto Adventuras, located a few miles south of Playa Del Carmen. The complex is approximately 3 blocks (5 minute walk) to the beach. Generally there was no public access to the beach, instead you need to go through the Omni hotel (they hotel staff did not seem to mind).

The good:
The condo complex is fairly new and was well maintained. There are 2 pools, including one that is about 30 metres long (perfect for lap swimming). There is also an excellently equipped gym. Overall a great stay and I would recommend it!

Unit 206 was huge (3 large bedrooms) which we had 8 people staying. The rooms were well furnished and clean. The kitchen was well-equipped (minus a dish washer), but the glasses were very fragile and broke easily! There were also 2 huge balconies and 1 outdoor hot tub. Generally no complaints at all!

Areas for improvement:
Warning - you cannot flush toilet paper down the toilet. It would be a good idea to have a notice in each bathroom … this was not the case and within the 1st hour of our first morning all toilets were plugged!

The dish washer in unit 206 was not working and according to the staff it had been out of order for several months.

The rooms are numbered (e.g. unit 206), but the condo complex does not have a sign which shows which section of the complex 206 is located in.

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank zackbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

Our 2 Bedroom/2Bath condo could not have been any better! We were in unit 105 with a fantastic location, next to Dolphin Discovery. That meant we could walk in the morning and watch the animal trainers prepping the dolphins and sea lions for their daily shows as we walked by. We had a huge covered veranda with a table, chairs, chaise lounges and a huge jetted tub that overlooked the marina and the pool. The unit was super clean and the furnishings were comfortable. We had everything we needed to get the most enjoyment out of our vacation and definitely look forward to staying here again.

Stayed: July 2016
Thank debbiedeweysells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016

The place is beautiful. Arrived on Saturday after hours. Office closed Sundays. No drinking water provided until Monday. We were told on Monday they were aware there was no hot water and they needed a part. Office was closing early at 11:00. I went over at 9:30 and it was already closed. No one was there yesterday when I went there and no word on the water. No offer of a different room or place to shower. We have a hot tub/jacuzzi we cannot use.

Room Tip: Room 006 is pretty easy to find if you arrive after hours". You can walk out to the pool.
  • Stayed: July 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Kathy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2016 via mobile

Wonderful place which has all the facilities to make for a wonderful accommodation. Only reason I did not give the 5th star was because the dishwasher was not working so we had to wash by hand.
Great facilities with wonderful pools (yes all 3 of them) and great location. Cannot wait to return.

Stayed: March 2016, travelled with family
Thank chiocseve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vitaly19632014, General Manager at Porto Bello Hotel and Residences, responded to this reviewResponded 2 May 2016

Thank you very much for your feedback, we really appreciate it. Obviously dishwasher was already fixed. Thanks again and we hope to see you back soon.
Vitaly Feygin
Seaside Reservations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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