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Reviewed 18 June 2018

Fantastic resort! Will go again

Great food, great beaches great pools great pool bar. Amazing gym, amazing Spa. We got like 12000+ steps a day just walking around this expansive place. So many things to do and so many places to explore! Highly recommend this place!

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Barcelo Hotels & Resorts
Thank adamfelske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 19 June 2018

Dear adamfelske,

We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay.

Looking forward to having you as our guest again in the near future.

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

My husband and I were at the palace for my wedding planning conference last fall and we loved it so much we had to come back with our two teenagers. They fell in love with it as much as we did. Great trip

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Barcelo Hotels & Resorts
Thank whitmoreandassoc2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 19 June 2018

Dear whitmoreandassoc2018,


We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Maya Tropical hotel with us and Tripadvisor readers.

Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

The Management.


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Reviewed 18 June 2018

The resort was clean and beautiful! Our room location was in the Yucatan and the upgrade to premium was great! Walk out straight to the pool/beach area! However the room stayed very humid! Slippery floors, bed felt damp at all times! Food was ok. Staff were awesome! Wait service by the pool and beach was nonexistent! Drinks were ok but nothing wowed me. Shopping onsite was great. Cons outweigh the pros so would not stay here again.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Barcelo Hotels & Resorts
Thank WACOSILVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Propietario at Barcelo Maya Tropical, responded to this reviewResponded 11 July 2018

Dear, WACOSILVER

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance

Best Regards
The management of Barcelo.

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Reviewed 18 June 2018

The beach is very nice. There is a lot to do at this resort. Did not like any of the buffets. The restaurants are good. I recommend upgrading to the premium level. Our room smelled musty which I think is from the humidity

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Barcelo Hotels & Resorts
Thank jsbbjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 19 June 2018

Dear jsbbjm,

We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Tropical hotel and we thank you for your kind recommendation to Tripadvisor’s readers.

Moreover, we lament reading that our buffet offer did not live up to your expectations as our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights, however as we receive guests of all nationalities and ages, we do not over spice the dishes in order to please all palates, nevertheless there is a wide spice station in our buffet for our guests to help themselves and season their dishes to their liking.

We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us.

Looking forward to having you as our guest again in the near future.
The Management.


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Reviewed 18 June 2018

The resort was straight out of a postcard it was so gorgeous. The pool was massive and you never thought it was crowded with how easy it was to find seating and get a drink. The beach was breath taking and perfect amount of sun and shade. The walks to and from the lobby were scenic and never too long of a trip to go where you needed. We went to the buffet quite a few times and never had a problem getting seated or lack of choices for food. All of the staff was kind and eager to help! We went to a few of the specialty restaurants and the food was excellent! The only thing to criticize would be our room had a mildew/moldy smell. Not sure if it was because of the proximity to the pool or the rain (it rained a couple days) but the smell would hit you when you walked in but soon we either got used to it or it lightened up over the course of our stay. Either way it did not deter us from giving this place 5 stars! HIGHLY recommend!

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Barcelo Hotels & Resorts
Thank pdarrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 19 June 2018

Dear pdarrin,

We would like to thank you for choosing Barceló Maya Tropical to spend your vacations and for the feedback of your recent holiday experience. Guest satisfaction is our number one goal and we are happy our hotel and staff were able to meet all your needs during your stay, we also have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us.

Looking forward to having you as our guest again in the near future.
The Management.


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