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Dreams Puerto Aventuras Resort & Spa
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Reviews (5,144)
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Reviewed 3 weeks ago

Well, this was our second time here and I guess we have found what we really love. It's not just the superb location and the weather could not have been better. Stayed on the 7th floor, preferred club, it was worth it for upgraded drinks and nice to just walk down the hall for coffee and breakfast in the morning. Yes, the beach did have a little seaweed every morning but Dreams did everything they could to pick it up. What makes this vacation special to us is the people who work at this location. They are genuinely caring individuals committed to making your trip memorable. Special thanks to Bernice and Gvoni of the entertainment team! These two individuals deserve a very special thank you and went above and beyond for my family! Dreams is lucky to have you guys and I hope that they realize, it is the people who bring us back! There are lots of choices in Rivera Maya- Also would like to thanks to Sara, the concierge, Monica entertainment team, Hector at Seaside Grill and my man Devy the doorman/bellman who always greeted me by my name and had a super huge smile on his face! We love it here!

Room Tip: go for the prefered club
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
2  Thank bretamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear bretamon:

It's great you had a great time! We highly value a returning guest. We are very happy to know that we made a good impression on you during your holidays. Thank you for sharing it with us and letting us know that you had an excellent stay. Receive warm greetings from Dreams Puerto Aventuras Resorts & Spa.

We would like to inform you that all the comments & suggestions are addressed to the involved departments to improve our service.
I would like to express my gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.

Kind regards!
Sune Ortega
E-Concierge & Social Media Coordinator
Coordinadora de Redes Sociales
Dreams Puerto Aventuras Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

When we were looking for places to stay we came across Dreams, and though we had read some bad reviews, we decided we were going to take the chance and see for ourselves what this place was all about. I'm glad we did! Though it was a long ride from the airport (about an hour) when we pulled up we were very impressed! The resort is beautiful! The staff was very helpful, and though our rooms weren't ready yet (we got there in the morning), a member took us directly to the place where we could grab some lunch while we waited. The food in the seaside grill was very good (in fact the chicken wings were fabulous). Yes, the portion sizes are small, but hey it's all inclusive so you can order more, and more, and more! When we got settled into our rooms I was impressed- the rooms were clean and our view was amazing. We were on the 1st floor and right outside our room was the pool and the dolphins. The entire week we were there we never had an issue. The staff was friendly and very accommodating. The only reason I didn't give this a 5 star rating is because if you are looking for a sandy beach to walk and swim in the ocean this is not the place. There are a lot of coral reefs so it is very rough on the feet- but this isn't the resorts problem, its just the location. I also liked that they kept the kids separate and made sure that they were not in the adult pools unlike some other places we've stayed at in Mexico. I did like this resort also for the fact that if you don't want to do the excursions, they don't pressure you, and they don't try to sell you something you don't want. We however did do the following- Golfing, Catamaran, Dolphins/Manatee Swimming, and Deep Sea Fishing (if you are looking to deep sea fish-I highly recommend JLC Fishing)! Absolutely my favorite part of our vacation. Overall, I thought this was a fantastic place with fantastic staff! Thank you for making our vacation stellar!!

Room Tip: Rooms on the 1st floor (163 was ours) was perfect-Could walk out the patio to the Dolphins and the Pool!
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Angie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Angie:

We are glad to read you had a wonderful time during your stay with us! Thank you for choosing us and for being so great! Thank you very much for your positive comments. Definitely knowing that you have enjoyed your stay is very rewarding and keeps us on track to continue to offer each family and each guest the best of our services. Your opinions are what help us improve every day. We hope to have the pleasure of being your hosts again in the future.

We appreciate the kind comments shared. We are looking forward to welcome you back on many future occasions and we will be happy to make every stay special for you.

Kind regards!

Sune Ortega
E-Concierge & Social Media Coordinator
Coordinadora de Redes Sociales
Dreams Puerto Aventuras Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We were at Dreams from January 23- February 6, and finally got around to writing a review. We chose to return to Dreams for several reasons, one of the main being the amazing staff. The entire staff at Dreams works tirelessly, and cheerfully to ensure that guests enjoy their stay. Everyone is so accommodating and truly goes above and beyond. We enjoyed getting to know the staff members and were pleased to see several familiar faces on our second visit. The Entertainment team is incredible!! They go nonstop and are very friendly and high energy. There are activities that appeal to a diverse clientele. They really go out of their way to make your vacation special. They not only learn the names of the guests, but make an effort to learn how to converse in several different languages. Bernice, Giovanni, Carlos, and Mitzi are an amazing team who really do make Dreams memorable.
The wait staff are professional, polite, and very friendly. Jessica Sanchez was one of our favourite servers. We got to know her on our vacation last year, and were so happy to see her again on this year. She is always cheerful and smiling, and does her job very well. She and several other Dreams staff,including concierge and wait staff prepared an appreciation celebration for us. This was initiated by Jessica, and was such a pleasant surprise. It was their way of thanking us for choosing Dreams as our vacation destination. We were greeted by Francisco who escorted us to the beach area where the wedding procession begins. We were each given a champagne glass, and asked to walk towards the wedding palapa on the point. Jessica greeted us half way where she poured the champagne and thanked us. We then proceeded to the palapa where a group of staff waited for us. They did a toast and thanked us for choosing to return to Dreams. We were presented us with an amazing tray of chocolates which had a message written in icing. We certainly never expected anything like this but it was very memorable. Later that evening we were asked more than once if we got married on the beach today.
We ate at all the restaurants on the resort and have nothing but good to say! The food is amazing and the staff are friendly. They also put a lot of effort into festival celebrations on the beach. This includes food, music, and entertainment. It takes all day to prepare with staff hauling tables, chairs, and extensive decorations to make the event special. We were at Dreams during the Super bowl and what a production they put on! It was amazing the work that went into preparing for the event which was so well done from the food to the decorations, the music and total football theme. At Dreams every day is a celebration.
We truly love Dreams, Puerto Aventuras and look forward to returning!
Louie and Maureen Kozsan

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank lhjkozsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear lhkozsan:

Good thing you enjoyed your time with us. Thank you very much for sharing your experience with the TripAdvisor community. We are glad to know that your stay was pleasant and that our service was of total pleasure. We are proud to know that our staff did an excellent job, meeting all your expectations. It is great to hear that your family and you had a great time with us. Thank you for choosing Dreams Puerto Aventuras for your vacations.

We hope to have you back very soon at Dreams Puerto Aventuras.
Kind regards!

Sune Ortega
E-Concierge & Social Media Coordinator
Coordinadora de Redes Sociales
Dreams Puerto Aventuras Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Wow where to start. We spent 10 days and contrary to all the bad reviews we read, we had a great time at Dreams Puerto Aventuras. The worst thing I can think of for us was the seaweed on the beach,it was pretty bad but they worked extremely hard every day to try and keep up with it .. (not like it was something they could control) .Ya maybe the resort is due for some upgrades (heard that’s gonna happen)but we were quite happy with our room and really for the amount of time we spent in the room we had no issues anyway.. ..The food was good (stone fired margarita pizza at Barracuda bar was beyond yummy) ..ala carte locations were all very good our favs was the Italian , the sushi and seaside grill .. we actually never tried the buffet for dinner but heard it was all good and if all that wasn’t enough ,room service was great..staff was amazing I hate naming names because everyone was great and would hate it if I forgot anyone but names Julian(breakfast)Jesus,Veronica,William were great..nighttime entertainment was excellent..we didn’t do every night but what we did do was great.fire show ,acrobats and the Beatles tribute was for sure my favs.. the weather while we were there could not have been more perfect. What we really liked the most I think was it is in a large gated compound that has so much there to enjoy.. little shops ,quaint little places to stop and get a cold beverage or eats , amazing marina to walk and see astounding boats, dolphinariums, and even a beach club we could have went to had we really needed that seaweed free beach.It was positively great to do the walk and feel completely safe.. Really nice! Out of all the resorts we been to over the yrs we met and made so many more connections with sooo many people .. people from ..Victoria bc, Vancouver, east coast Canada,New York,Minnesota,Missouri. Pennsylvania... and more .. I don’t know everyone just seemed so real and down to earth.This was our first time in Mexico and we loved it.. we will be back next yr

Stayed: April 2018, travelled as a couple
Thank Marianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Marianne C:

What an amazing review! We truly appreciate for taking the time and share your recent experience at Dreams Puerto Aventuras.
Reviews like yours encourage us to keep working hard every day and keep improving all our services and facilities for your total satisfaction and when we read we have accomplish the goal with you it is very gratifying.

It has been a pleasure to welcome you in our Resort and even more to learn in this way how much you enjoyed your stay.
We hope to have the opportunity to host you once again in a near future and make more memories that lasts a lifetime. Thank you for your preference!

Kind regards!
Sune Ortega
E-Concierge & Social Media Coordinator
Coordinadora de Redes Sociales
Dreams Puerto Aventuras Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My family and I love Dreams Puerto Adventuras. The staff is the most genuine and caring I have ever experienced. BERENICE and GIOVANNI (the incredible & thoughtful ENTERTAINERS) make our visits incredible.

The staff works so hard to make everyone happy and comfortable. Going the extra mile is an understatement.

It’s unfortunate to see some of the Trip Advisor Reviews complaining as if they are the Royal Family and not treated as so each second of the day. This Dreams staff provides white glove and honest, genuine service

Yes- seaweed can drift up to the beach but this is not often. It is Mother Nature.

Dreams is extremely proactive and removes seaweed ASAP upon any limited times events of occurrences. The hotel can not control the weather and ecosystem. If Mother Nature does not make you content, stay at home and take a nice salt bath.

This is a very special establishment with talented and genuine employees; from the amazing bell men, remarkable Conceirge, attentive Waiters and Waitresses and the AMAZING ENTERTAINMENT STAFF.

Five Stars. I am most Grateful to have had the opportunities to enjoy such spectacular experiences with my family at Dreams Puerto Adventuras! I will be returning!

Stayed: April 2018, travelled with family
1  Thank amonrealestate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sune O, Redes Sociales en Dreams Puerto Aventuras Resort & Spa at Dreams Puerto Aventuras Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear amonrealestate:

Thanks for your warm comments! Reviews like yours inspire us to be better every step of the way. We are very happy to know that the staff did an incredible job and managed to go beyond their expectations. They are all extremely hardworking people, I'm sure they'll be happy to know they did a great job. Also, thank you for being so understanding.

Once again, thanks for sharing your experience and choosing us.

Kind regards!
Sune Ortega
E-Concierge & Social Media Coordinator
Coordinadora de Redes Sociales
Dreams Puerto Aventuras Resorts & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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