Words cannot start to describe how special of a time we had here. Even though we read the reviews and spoke to some folks that had stayed here, it really was more special and better than what we were expecting (and even better than the photos). The photos are gorgeous, but they don't capture the flow and the grandness of the architecture of the place. From the moment we walked on the property, we were amazed at how beautiful and truly unique it was. We came here to get married, and both of our families stayed in this house. It was the perfect setting for what we envisioned - a laid back environment, in a beautiful setting. We are both big tennis players, and the tennis court was a dream. The pool was wonderful, and the beach was great! The guests loved that they could just grab a kayak or paddleboard and go out. We had a yoga and fitness instructor come a few of the days (the staff can help organize), and that was great for everyone too. The house is big enough that you have all the privacy you want if you seek it out, but it is cozy enough that it fosters great connections with people (just like we wanted for our families). Lastly, we have to give a big mention to the staff. They. are. incredible. So kind, so helpful, and so good hearted. All of the guests commented on it as well. It is noticeably good. We felt lucky to have found a place like this, and were truly sad to leave. We are optimistic that all the discussion about coming back for our anniversaries will become a reality. You won't be disappointed.
I just returned from a vacation at Hacienda Magica with 10 other friends, and it was truly exceptional. The best part is not the gorgeous home, lovely decor, huge tennis court, fabulous weather... all of which are impressive... but the incredible staff. If you are considering a stay here, go with the all-inclusive option. Over the top worth it!! It’s an amazing value and the food by Martin and Alfonso will blow your mind while Carlos brings you drinks and makes you laugh. And ours is a complicated group with 1 vegetarian, 1 gluten free, 2 no pork, 1 no shellfish, etc. Every night we had multiple options to choose from and all served by the most friendly and accommodating staff. I also recommend renting a golf cart to head in to the little town, though it is also a very quick walk on the beach... but the cart added some laughs. If you want to book a massage or go on an excursion, Mimi the concierge is ever-present and so helpful.
The only thing to consider is bringing water shoes of some sort as the shallow water in front of the house is rocky. All else was perfect!
This house was exceptional in every way and a perfect destination for a large group. The bedrooms were spacious and private with stunning views. The social spaces were intimate and perfect for congregating and dancing. The tennis court provided hours of entertainment for both adults and children, at all hours! The beach was clean and combed daily of all debris. Although the waterfront was a bit rocky, a stunning, crystal-clear swimming hole was a two minute swim away. The palm trees surrounding the pool deck created a private and relaxing space for reading, sunning, and socializing.
The staff were attentive and respectful. Our meals were prepared with the finest ingredients; everything homemade and fresh. The table was set daily with colorful clean linens and native flowers. Carlos, Martine, and Alonso were the dream team. They infused culture, personality, and class in their daily preparations. Every day was a new variety of Mexican cuisine accompanied by fresh guacamole and other group favorites. Can't say enough about this crew and Mimi Lund, our concierge. She checked in with us multiple times each day to ensure we had everything we wanted or needed. She arranged transportation to and from shopping trips, golf, and day excursions to the Mayan villages and Cenotes. Mimi was patient, friendly, informative, honest, and accommodating! She really brought our large group together and kept us organized. Her recommendations were much appreciated!
The Hacienda Magica was perfectly named...our trip was quite MAGICAL!
The week at Hacienda Magica surpassed not only my expectations, but those of everyone in our group . The villa is breathtaking and even more impressive in person than the photos. There are plenty of oceanfront villas along the Riviera Maya to choose from but I doubt you will find another with the quality staff and attention to detail this villa provides. It was this attention to detail that really set this vacation apart. Our group has rented several villas in Puerto Aventuras over the last several years and Hacienda Magica is truly in a league of it's own. Every facet of our stay was custom tailored to our wishes thanks to the amazing team led by our concierge Mimi, Chef Martin and butler Carlos. All the meals cooked at the Villa were outstanding and the quality of the food and presentation were truly over the top. Mimi arranged a fire entertainment show and if you are looking for a special event for an evening, I recommend it, it was the entertainment highlight of our week. Kids loved the pool and use of the tennis courts .The house had everything you could imagine: kayaks, watershoes, snorkles, paddleboards, tennis rackets, and bikes. Thanks again to the entire staff at Hacienda Magica for going the extra mile and making our vacation the experience it was.
Our 13-person family, from across the world, came together for one week to celebrate a 60th wedding anniversary. The whole experience was incredibly luxurious. The house is spectacular, positioned on the ocean, with the sea about 20 feet from the edge of the property. We spent our time kayaking in the warm ocean, sun-bathing and... eating! The chefs and staff fed us wonderfully well, and we went through an extensive range of mexican (and other) food! I cannot recommend the experience highly enough.