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Reviewed 4 weeks ago

The rooms were sanitised before our arrival.
had to full a few forms and all the procedure was extremely systematic.
The receptionist were well mannered
Explain to us everything about the package selected in detail
The room was spotless and the bed sheets and bed were clean
The bathroom was clean
Excellent service by House keeping (Vishal Shelke and team)
Vishal Shelke provided us whatever we needed immediately.
10/10

Date of stay: August 2021
    • Value
    • Cleanliness
    • Service
Thank Rishabh0998
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fortune Select Exotica, General Manager at Fortune Select Exotica Navi Mumbai, responded to this reviewResponded 4 weeks ago

Dear Mr.Rishabh,

Namaste!

Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.

My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.

Warm Regards,

Rakesh Bhuyan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Excellent Housekeeping at hotel

Good staff and environment, the staff are decent and hotel is maintained very clean.
I am enjoying my stay and definitely will recommend this hotel.
Housekeeping team is very helpful. Thank you vishal shelke, Sandeep c namdev

Date of stay: August 2021
Trip type: Travelled with family
Thank Rautpat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fortune Select Exotica, General Manager at Fortune Select Exotica Navi Mumbai, responded to this reviewResponded 4 weeks ago

Dear Ms.Shona,

Namaste!

Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.

My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.

Warm Regards,

Rakesh Bhuyan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Staff is very cooperative and I really like to mention Visal from house keeping services

Room is clean and sanitized, location is good
I recommended for stay in vashi as one of the good property

Thank you

Date of stay: August 2021
Trip type: Travelled on business
Thank Anuj013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fortune Select Exotica, General Manager at Fortune Select Exotica Navi Mumbai, responded to this reviewResponded 4 weeks ago

Dear Mr.Anuj,

Namaste!

Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.

My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.

Warm Regards,

Rakesh Bhuyan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Great Housekeeping, lovely staff

Very nice and well clean hotel and room with all Covid protocol. Very good staff they always take care and very proactive. I would like to recommend few names who really great asset for hotel Vishal Shelke, Sandeep.

Date of stay: August 2021
Trip type: Travelled on business
Thank Rithik12345
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fortune Select Exotica, General Manager at Fortune Select Exotica Navi Mumbai, responded to this reviewResponded 4 weeks ago

Dear Mr.Rithik,

Namaste!

Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review on TripAdvisor.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations.

My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai.

Warm Regards,

Rakesh Bhuyan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2021

This hotel is old, untidy and dirty. It is no where close to a 4 star hotel. The rooms are dirty...housekeeping is very bad. The walls in the rooms are tearing. Bathroom tiles are cracked, the flush tank is cracked and the bathroom itself is stained.
It was so unhygienic that our guest had to ask for a room change. But the next room also ended up being just as bad.
When you enter the lobby, you feel that it’s a good hotel. But this is all deceiving. It’s a very old property and has no maintenance. Even the beds were old and sinking.
My guest stayed at Radisson's country inn also in Navi Mumbai and that was far far better and well kept. My Guest were literally waiting to leave FSE. Will never again choose fortune hotels henceforth.
There was no response from Mr. Somnath-General Manager when we asked to meet. He even don't bother to meet us.

Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank Roniee W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fortune Select Exotica, General Manager at Fortune Select Exotica Navi Mumbai, responded to this reviewResponded 1 week ago

Dear Guest

Namaste!!!!


At the outset, kindly do accept our sincere apologies for the deficient experience of your guest during the recent visit.

Whilst it is our endeavor to offer a pleasant and memorable stay experience to all our patrons, we have taken cognizance of the fact that it was not so in this instance. Have recently taken over as the General Manager at Fortune Select Exotica.

Without offering any excuses, we would request you to consider this to be an aberration and not let this instance affect your decision of choosing Fortune Select Exotica for your guests. It would be really helpful if you could connect with me at peter.pulliattu@fortunehotels.in to discuss further in the matter.

On behalf of the team, we assure you of a better experience in the future .

Sincere apologies once again and look forward to your continued patronage

Kind regards

Peter J. Pulliattu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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