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Traveller rating
637
92
15
11
7
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28 - 33 of 762 reviews
Reviewed 3 March 2021 via mobile

Salma and Jordan were amazing! My daughter is going to do it again tomorrow!!! Lots of fun and great pictures!
The resort has water slides and paddle boards and kayaks and family fun all over the resort. Heated pools heated hot tubs fire pits and beautiful dining. We were able to see the whales right from our balcony from our room. The service has been outstanding. Everyone greets you with smiles and positive energy. I'm looking forward to coming back on this vacation every year as a family. Highly recommend a must do!

Date of stay: March 2021
Trip type: Travelled with family
Thank heatherlU1684WO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo Gutierrez, Director General at Grand Solmar at Rancho San Lucas, responded to this reviewResponded 3 March 2021

Dear heatherlU1684WO

On behalf of Jordan and Salma, we would like to thank you for sharing that you have an incredible time at the mountain bike tour experience loving this adventure. Also for sharing that you like all the things the hotel has to offer, like the water slides, firepits, hot tubs, views, dining and amazing service.

We look forward to welcome you back in the near future.

Alwyas here for you,

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Reviewed 27 February 2021

I have been fortunate to have many experiences with spas around the world and I can say without question the spa at Rancho is worth every penny! Beautiful dressing shower area. The cabanas for the treatment are well appointed. Clean, simple. The music is the ocean that is surrounding you with the harmony of the birds. Alicia was extraordinary!

Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Thank deborahtW2047QL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo Gutierrez, Director General at Grand Solmar at Rancho San Lucas, responded to this reviewResponded 28 February 2021

Dear deborahtW2047QL

What a nice comment! We will share it with Alicia and the rest of the team from the SPA who alwyas surpass the expectations from our guests. Ocean front, waves, serenity. We are here for you, Pamper yourself at our Spa. Tahnk you for choosing us.

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Reviewed 23 February 2021

First travel trip since COVID and the team at Rancho was great. Senen at the front desk was very responsive and helpful. Itzel and her entertainment team made us feel super comfortable. Viri in Kid's Club was a highlight with her friendliness and care. The pool servers were very responsive and the food was great as usual. Can't wait to return

Date of stay: February 2021
    • Value
    • Rooms
    • Service
2  Thank P7106GFzachb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo Gutierrez, Director General at Grand Solmar at Rancho San Lucas, responded to this reviewResponded 23 February 2021

Dear P7106GFzachb

On behalf of Senen, Viri and Itzel we would like to thank you for sharing that they did an awesome job pampering you during your stay. We are here for you and woiuld be honor to welcome you back in the near future. Thank you for your confidence.

Sincerely,

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Reviewed 23 February 2021 via mobile

What an amazing experience! 100% top notch service. Everything about this place was perfect...the room, the service, the spa, the food (Anica was out of this world!!!) and a special thanks to Ivan who helped us with our baggage/transportation and lots of answers to our questions...he was the icing on our cake!! The staff was unbelievable and they will be the reason that return. We were hesitant during this unprecedented times but they worked so hard to change that! What a relief to get away and feel safe.

Date of stay: February 2021
Trip type: Travelled with family
Thank Lowryfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo Gutierrez, Director General at Grand Solmar at Rancho San Lucas, responded to this reviewResponded 23 February 2021

Dear Lowryfarm

That you loved everything, from the Spa, to the pools, the food at Anica, the room and the service from all our staff ambassadors, most specially Ivan, is very special, and we would like to thank you for sharing this with everyone.

That you felt safe and serene was our main goal.

Always here for you,

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Reviewed 21 February 2021 via mobile

I stayed here this past week Feb.14-20,2021. It was so wonderful! Starting with the greeting by the Bellmen team, to Michelle at the front desk, to Dannia, the concierge, to Martha who worked out all the kinks in the pre Hispanic massage, Hugo, and just the team overall, everything was splendid! It was really hard to leave!! The food was so good and the drinks were always spot on! I would have stayed two weeks but they were fully booked.

My room was 31-203- an AMAZING oceanfront room where every day I saw whales and every evening I watched the sunset! Huge thank you to Michelle who helped make that happen!!

I also have to give an extra shout out to Dannia! She was EXCELLENT! She went above and beyond to help make my stay unforgettable! She made a professional photoshoot happen with Ilse (who’s fantastic!) She even reached out to make sure I was ok during the week just because.

The restaurant staff was top notch! I had an awesome tequila tasting where he brought out more unique tequilas and mezcals for me to taste. It was awesome!

My only constructive feedback- Senen at the front desk was seemingly consistently overwhelmed. Maybe he is better off in the back answering calls and not interacting with customers. He was terse, impatient and generally unpleasant. Such a stark contrast from his colleagues. Customer-facing roles are not for everyone.

Overall what a wonderful stay! I’m at another resort now and it pales in comparison!!!

Date of stay: February 2021
Trip type: Travelled solo
Thank MelG445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodrigo Gutierrez, Director General at Grand Solmar at Rancho San Lucas, responded to this reviewResponded 23 February 2021

Dear
MelG445

We are delighted to know that you have an amazing time at the resort, loving the restaurant, food, the tequila class, the room, service from Michelle, Dannia (always helpful), Martha, HUgo, Bellboy team in general.

On behalf of Senen and all the management team we would like to thank you for your feedback. Difficult situations happen, but is the way we resolve them what makes the difference. We will talk with him as he always show great skills when he is resolving issues with our guest.

Looking forward to welcome you back,

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