I loved this vacation. The trip was very safe and very fun. The activities to do are endless and are so much fun. Salma and Franco really made this trip over the top. I highly recommend this trip. Its a most.More
- Free Wifi
- Free parking
I loved this vacation. The trip was very safe and very fun. The activities to do are endless and are so much fun. Salma and Franco really made this trip over the top. I highly recommend this trip. Its a most.MoreShow less
On behalf of Salma and Franco from our entertainment staff, we would like to thank you for sharing that you have an incredible time doing some activities with them and that you love your recent visit to Rancho.
Always here for you,
Salma and Jordan were amazing! My daughter is going to do it again tomorrow!!! Lots of fun and great pictures!
The resort has water slides and paddle boards and kayaks and family fun all over the resort. Heated pools heated hot tubs fire pits and beautiful dining. We were able to see the whales right from our balcony from our room. The service has been outstanding. Everyone greets you with smiles and positive energy. I'm looking forward to coming back on this vacation every year as a family. Highly recommend a must do!
On behalf of Jordan and Salma, we would like to thank you for sharing that you have an incredible time at the mountain bike tour experience loving this adventure. Also for sharing that you like all the things the hotel has to offer, like the water slides, firepits, hot tubs, views, dining and amazing service.
We look forward to welcome you back in the near future.
Alwyas here for you,
I have been fortunate to have many experiences with spas around the world and I can say without question the spa at Rancho is worth every penny! Beautiful dressing shower area. The cabanas for the treatment are well appointed. Clean, simple. The music is the ocean that is surrounding you with the harmony of the birds. Alicia was extraordinary!
What a nice comment! We will share it with Alicia and the rest of the team from the SPA who alwyas surpass the expectations from our guests. Ocean front, waves, serenity. We are here for you, Pamper yourself at our Spa. Tahnk you for choosing us.
First travel trip since COVID and the team at Rancho was great. Senen at the front desk was very responsive and helpful. Itzel and her entertainment team made us feel super comfortable. Viri in Kid's Club was a highlight with her friendliness and care. The pool servers were very responsive and the food was great as usual. Can't wait to return
On behalf of Senen, Viri and Itzel we would like to thank you for sharing that they did an awesome job pampering you during your stay. We are here for you and woiuld be honor to welcome you back in the near future. Thank you for your confidence.
What an amazing experience! 100% top notch service. Everything about this place was perfect...the room, the service, the spa, the food (Anica was out of this world!!!) and a special thanks to Ivan who helped us with our baggage/transportation and lots of answers to our questions...he was the icing on our cake!! The staff was unbelievable and they will be the reason that return. We were hesitant during this unprecedented times but they worked so hard to change that! What a relief to get away and feel safe.
That you loved everything, from the Spa, to the pools, the food at Anica, the room and the service from all our staff ambassadors, most specially Ivan, is very special, and we would like to thank you for sharing this with everyone.
That you felt safe and serene was our main goal.
Always here for you,
I stayed here this past week Feb.14-20,2021. It was so wonderful! Starting with the greeting by the Bellmen team, to Michelle at the front desk, to Dannia, the concierge, to Martha who worked out all the kinks in the pre Hispanic massage, Hugo, and just the team overall, everything was splendid! It was really hard to leave!! The food was so good and the drinks were always spot on! I would have stayed two weeks but they were fully booked.
My room was 31-203- an AMAZING oceanfront room where every day I saw whales and every evening I watched the sunset! Huge thank you to Michelle who helped make that happen!!
I also have to give an extra shout out to Dannia! She was EXCELLENT! She went above and beyond to help make my stay unforgettable! She made a professional photoshoot happen with Ilse (who’s fantastic!) She even reached out to make sure I was ok during the week just because.
The restaurant staff was top notch! I had an awesome tequila tasting where he brought out more unique tequilas and mezcals for me to taste. It was awesome!
My only constructive feedback- Senen at the front desk was seemingly consistently overwhelmed. Maybe he is better off in the back answering calls and not interacting with customers. He was terse, impatient and generally unpleasant. Such a stark contrast from his colleagues. Customer-facing roles are not for everyone.
Overall what a wonderful stay! I’m at another resort now and it pales in comparison!!!
We are delighted to know that you have an amazing time at the resort, loving the restaurant, food, the tequila class, the room, service from Michelle, Dannia (always helpful), Martha, HUgo, Bellboy team in general.
On behalf of Senen and all the management team we would like to thank you for your feedback. Difficult situations happen, but is the way we resolve them what makes the difference. We will talk with him as he always show great skills when he is resolving issues with our guest.
Looking forward to welcome you back,