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Reviewed 11 October 2017 via mobile

First let me say, my best friend and I have traveled to Tulum for the past three years and we stay at Cabañas Tulum each year. We have scouted other places, but this one is the perfect place for us. This area of the beach is the best. It is clean, free of rocks, and quiet. It is next door to Be Tulum and Ziggy's, which is a huge selling point. We love meals and bevies at Ziggy's. Give them a try and you will see why. The rooms have changed over the years, but continue to remain charming and clean, offering all you need for a beach vacation. The hotel provides bikes for the guests, which is convenient if you don't rent a car. There is also free parking should you need it. Everyone at this hotel is genuinely concerned about the guests comfortability and happiness during their stay. They inquire about how you spent your day and want to know if they can do anything to make it better. The front desk crew is awesome! Tatiana is a lovely hostess and was able to help us out with reservations. The hotel is passionate about protecting the sea turtles and their nests on the property. They even made sure to invite us to the turtle release which was a heart-warming experience in itself. Fresco's is the hotel restaurant that was added last year. Their menu is fresh, light and perfect for a quick bite. Delicious Jose took care of us both beachside and at breakfast. He is charming and delightful! This hotel is Tulum at its best in my opinion.

Date of stay: October 2017
Trip type: Travelled with friends
Thank imclancey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 16 October 2017

Dear Guests

Greetings from Tulum and first of all, a huge thank you for continuing to chose us over the years, it means a lot to us! We are very happy that you appreciate the improvements in both the rooms as in the common areas, and the new additions.

We hope to welcome you back again the future both at the Hotel as in Ziggy's and Fresco's

Your cabanas Tulum Team

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Reviewed 8 October 2017

Fresh off the plane I was inspired to write a review immediately. With washing still in piles all around us we still cannot stop dreaming of our wonderful, beyond awesome holiday at Cabanas Tulum. My sister and I truly found paradise here and having traveled to so many places in the world we can honestly say this place is truly something special.
The cabanas in themselves are pure rustic luxury... staying in an oceanfront cabana right on the sand was just incredible. We had our own hammock to lie in and listen to the ocean during lazy sunny days and brilliantly moonlight nights. Literally ten steps and we were on the soft white sand. The beach day beds were just heaven... having a delicious cocktail made fresh in Fresco's with the best guacamole ever (I shall get back to Fresco's shortly because it deserves its own section of praise) just felt like sheer heaven. A day can pass easily on those day beds!! There are hammocks amongst the beautiful palm trees to grab some respite from the sun in the shade. The wooden swings right on the sand inspire a feeling of being so free and happy. True holiday bliss on the beach!
The wonderful, friendly and helpful reception staff Roberto, Ricardo and Tatiana were just so terrific from organising tours and getting taxis and just generally chatting and seeing how our holiday was going. These guys are awesome.
We must give a special thanks to the lovely security guys and bell boys who were so helpful and friendly. A smile or a wave of recognition s we would pass by or even when we were at breakfast just made us feel so welcome and part of the Cabanas family.
The first few mornings of our stay we enjoyed delicious, fresh and seriously tasty Mexican breakfasts At Ziggy's. Israel warmly welcomed us on our first day and the staff there were so friendly and attentive. I miss the egg and sausage burrito like nothing else!! Enjoying the food and fresh juices / smoothies and the Caribbean sea every morning was sheer heaven.
And lastly, but certainly not least, we must say a special thank you to the lovely guys in Fresco's. Fresco's is a little slice of healthy and insanely DELICIOUS heaven. We enjoyed beautiful, healthy and sustaining breakfasts there on the second half of our trip and made our way through the menu discovering every tasty thing the had to offer - the apple, bacon cream cheese toast is SO GOOD! So too is the avocado, goats cheese and heirloom tomato toast. We have been dreaming about it still!
Special thanks to the chefs who never failed to deliver beautiful, fresh and delicious meals. Jose, Jorge and Carmina were delightful and friendly every morning. Jose wears fabulous t-shirts every day which match his personality perfectly :)
And lastly... Dario. Our wonderful, warm and delightful bartender. Not only does Dario make seriously goooood cocktails, he welcomed us every day and made us feel like we were at "our local" catching up with a good friend. We spent many hours on those white wooden bar stools!! It felt like a home away from home... it's a wonderful memory for us :)
We were so sad to leave...there were actually tears as we drove away!! We will be back... as soon as we can.
Tulum is a magical place... Cabanas Tulum is a slice of that magic. Go there! Run, don't walk... you will have the most incredible time!!

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank jessbabe45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 16 October 2017

Dear Guests

Greetings from Tulum and thank you so much for taking the time to write your very detailed review! We are so happy to know that you loved your stay with us and that you returned home with good memories of your Tulum vacations!

All the staff members say hello, and we hope to see you soon again in the future.

Your Cabanas Tulum Team

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Reviewed 8 October 2017

I visited with my mom and best friend and we loved Cabanas Tulum! It was quiet in September, not many folks in Tulum and we had a great time. The property is very clean and the staff are all lovely people. The free breakfast is quite a perk! The food and drinks at Fresco's is amazing and Ziggy's was pretty good too! I have to eat gluten free and Fresco's has amazing GF bread!
We had a sunset room and the room was kept very clean and the beds comfortable. The a/c in the evening is nice to have. We didn't end up using the rooftop much, the view wasn't great so I would splurge next time and go for the ocean front room. We weren't in the room much at all so it really doesn't matter what room you choose. I loved the location of the hotel and the free bikes were so nice to have. I can't wait to return and stay here again!

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank emily d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 10 October 2017

Dear Guests

Greetings from Tulum and thank you for taking the time to write your review of yoru recent stay with us, we are thrilled to read that you loved your stay, from our staff service to the included breakfast at Ziggy's or Fresco's, the free bicycles, the Ac at night, the location of the Hotel our staff service and your room.

We hope to see you again in the future!

Your Cabanas Tulum Team

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Reviewed 3 October 2017

in one word, was perfect !
The place is beautiful, the people at the reception (ricardo and tatiana) are so nice, also the ones that work at frescos, one of their restaurants, super happy, always welcoming you with a smile (best breakfasts ever)
We stayed at the roof top room with ocean view, was amazing. Super comfortable and was priceless to wake up with that view, and fall asleep with the ocean. The terrace also has a hammock to take afternoon naps !
They care a lot about conservation, and we were super lucky that it was turtle season, so we were able to watch them release new born turtles at night !
Comparing to other places it might be a little bit more expensive, but its definitely worth it !

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Claudiwi_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 10 October 2017

Dear Guests

Greetings from Tulum and thank you for your lovely review!! We are happy that you loved your room and our lovely staff service, and we hope to see you again!

Your Cabanas Tulum Team

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Reviewed 1 October 2017 via mobile

This is a beautiful place to stay, as you'd hope for the price. The beach is top quality, complete with nesting turtles. The room was large and comfortable, with a private upstairs area with hot tub and lounging space. We ate around a bit just to get variety but the two restaurants available are good, we ate dinner at Ziggy's a few times and loved getting breakfast to our room from Fresca's. We were expecting the beach etc given the location but what pleasantly surprised us as well was the attitude of the staff, they were always happy to try to help us with a smile whatever the request, and were always really friendly.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank SamBoaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulum_TB_CT, Guest Relations Manager at Hotel Cabanas Tulum, responded to this reviewResponded 3 October 2017

Dear Guests

Greetings from Tulum and thank you for chosing our Hotel and for the very kind words,we are very happy to read that we met your expectations for both the guest service we provide, as to regarding the room and common areas.

We hope to have the pelasure to host you again

Your Cabanas Tulum Team

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