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Reviewed 4 weeks ago

Just celebrated our daughters 50th Birthday in real style. Thank you, Carmen staff. This will be a birthday she will remember forever. You cannot put a price on memories, so splurging on this luxury hotel is worth every penny. A glamorous room with a view, fabulous beach club, wonderful roof top pool, top this off with a birthday dinner overlooking the Caribbean Sea and you really have the greatest gift you could give. Happy memories of the perfect celebration in a perfect hotel in Paradise!
Impeccable service from Santos at breakfast and Santos and Jose at lunch and the beach club by day.
You guys work super hard and are friendlier than kinder than any other place we have stayed in Playa del Carmen.
We cannot thank the staff of The Carmen enough for the extra mile they went to make our celebration so special. The table set so beautifully overlooking the Sea for the birthday dinner was lovely and the food was magnificent. Friends flew in from New York for the birthday dinner and could not believe the quality of the food in Keel restaurant. They were so jealous we were staying at The Carmen when they saw our room and ate the food and saw first hand the great service and attention to detail. They travel a lot to Playa del Carmen and somehow they had managed to overlook this gem of a hotel on previous visits. No more all-inclusive resorts for that couple! They were well impressed! The Carmen, you have some new fans!
I wish we could thank every single person at the Carmen by name including the room service lady, But I am quite old and blonde (double whammy!) so if I forget anyone please forgive me. Santos, Jose, Jorge, Luis, Rocio, Yael, Pedro, Crystian, Ivan. You guys truly are the best staff in a town full of great resorts. You stand out above the rest! From check-in to check-out and everywhere in between. Thank you from the bottom of our hearts. Gracias, We will be back…..

Room Tip: Ocean front for best view but all are loverly
  • Stayed: October 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieUri, E-Concierge at The Carmen Hotel, responded to this reviewResponded 4 weeks ago

Dear Carol W,

We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you took the time to share your experience on TripAdvisor.

We are very happy to learn that your stay was most pleasant, and that you were highly satisfied with our service. We strive to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and hotel.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

The Carmen Hotel is located exactly where you want to be. Close enough to 5th Ave and beachfront. They have a beautiful restaurant, Keel, which is open air out onto the beach. We ate breakfast every morning with water views. Staff is very friendly and helful. Rooms are super modern with balconys. There's a great rooftop pool where you can enjoy the beautiful carribbean water views and also enjoy food & drinks. They have a DJ during the day up there so you can hear great tracks. Loved our stay!

Stayed: October 2018, travelled with friends
Thank JNL203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieUri, E-Concierge at The Carmen Hotel, responded to this reviewResponded 6 October 2018

Dear JNL203

Thank you very much for taking the time to write this review, and for recommending us with all TripAdvisor readers.

We are delighted to read that you found a nice and peaceful getaway at our Keel restaurant and that we have succeeded in creating a place where everything started. Moreover, thank you for letting us know how memorable and special your stay was, due to the relaxing ambiance and the quality of food & drinks encountered.

At, The Carmen Hotel we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction.

Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

Incredible staff, food, music, ambience and FUN!!! You can chill on in the open air beach level (Keel Restaurant / Bar) or go up on the rooftop (infinity pool), and party your pants off...We had a GREAT time and will be counting the days until we can return.

Room Tip: All rooms are great...we had an ocean view...worth the money for sure...
  • Stayed: September 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank MARK S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieUri, E-Concierge at The Carmen Hotel, responded to this reviewResponded 6 October 2018

Dear MARK S

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor.

We are very happy to learn that your visit was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back!

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2018

I've stayed at various timeshares and hotels in Mexico and The Carmen Hotel is at the TOP of my list! Clean, modern, amazing staff, great restaurant on the beachfront and the rooftop bar, Deck 5, rocks! Will be returning again soon.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Randall E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieUri, E-Concierge at The Carmen Hotel, responded to this reviewResponded 6 October 2018

Dear Randall E,

Thank you very much for your amazing review!

As you know, the opinion of our guests is essential for us, because it allows us to know firsthand what we can improve for the future and also motivate the whole team to continue working on offering the best possible service.

We look forward to welcoming you once again, please feel free to contact us for what you may need to face your next visit. I will be more than honor to greet you in person.

Kind Regards,

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Reviewed 1 October 2018 via mobile

One of the BEST places un Playa del Carmen, wether you whant dance ore enjoy the pool party, the food and the service. You Will have a great time in México.
Enjoy the Sunday salsa lessons.
Ocean view . The pool have a great DJ and beautiful dancers.
Enjoy the Margarotta drink, there Margarita versión, it is so freshh

Stayed: September 2018, travelled as a couple
Thank Emithlg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieUri, E-Concierge at The Carmen Hotel, responded to this reviewResponded 2 October 2018

Dear Emithlg:

Thank you very much for taking the time to write this review, and for recommending us with all TripAdvisor readers.
We are so pleasant to know that your experience with us was excellent.
Hope in a future you give us the privilege to assist you again and choose your Hotel The Carmen to spend your holidays!
Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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