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Savings alert! 12% below average rates

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Reviews (2,060)
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All reviewsmayan bistrokool beach clubluis ortizboutique hotelcontinental breakfastgreat boutiqueadult poolfamily poolhoneymoon suitesmall hotelshort walk to the beachfifth avenuebeach towelsall inclusive optionthe hotel managertwo blocksrestaurant staff
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53 - 58 of 2,060 reviews
Reviewed 29 April 2018

The hotel is terrific. It was quiet and relaxing, close to 5th Avenue but not where it was noisy. Th included breakfasts were very good, and served quickly. Our room was clean and had lots of closet space, It was near the adult pool, so it was quiet. Only checkout was a problem, as I was told that I had not paid for my stay, when this was prepaid a couple of months back. They need to make sure that their records are up to date.

  • Stayed: April 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank epears110706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2018

Stayed for 5 days. Wonderful hotel that was clean, quiet and well maintained. The staff was so friendly, helpful, pleasant, saved us money on our excursions and very accommodating. The Bistro had a solid menu and the staff was great. We would definitely recommend this hotel for accommodations, staff, and location. It is just off 5th Avenue and you have easy access the beach, shopping and restaurants. You don't need a car because it is an enjoyable walk to many things and you can get a taxi to tourist sites.

Room Tip: The room we had was great. Clean, quiet, easy to get to the pool and Bistro.
  • Stayed: February 2018, travelled with family
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1  Thank Michael Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2018

This hotel was a 50/50 affair experience. We were able to extend our stay due to storm situation in Boston so the hotel manager was really accommodating but we had to move (3) rooms before we settle. We stayed on the top floor above the reception with (2) rooms. The room was big was very very outdated. There was AC in each room but was old and ran into one speed - full blast. The shower was spacious but the sewer smell drove us insane- we used towels to cover the sink and shower holes. Toilet had a privacy area but the seat was broken. The room service/maid was really good and created cute animals every day for our kids- I believe the tips helped. The restaurant was convenient and the food was delicious but breakfast was super limited- omelet and pancakes. Some waiters were amazing and others were awful. We stayed 6 days and even though we tipped every time it did not make a difference. The nice waiters were nice and the unpleasant waiters remained unfriendly and unhelpful. The bar war was also a 50/50- two times we had amazing drinks of pina colada and another mixed drink but the other time the drinks were barely drinkable. The pools are cute and enough for a dip, there is a nice variety but there was too much chlorine and my kids skin was hurting ( we were in a resort 7 days before we made it to Aventura Mexicana and they didn't complain once). Finally, location was incredibly convenient to 5th Ave but there was construction across the street. Like I said 50/50 affair.

Room Tip: Rooms on the site side had less sewer smell
  • Stayed: March 2018, travelled with family
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Thank MilakdM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2018

Stayed in Playa many times in the past and this was best hotel so far. Clean, quiet, close to beach, and dinning, Friendly staff. The hotel is at the north end of town in what used to be the older part and has been updated with many new dinning choices and shops on 5 Ave.

  • Stayed: April 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank dbrown561735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2018

Staff was great and very friendly. Location is amaizing!!! 10 out of 10. Food was good, bedrooms very comfortable and all the amenities. We had a little problem when we arrived and the took care of it rigth away. They where awesome!! Recomended 100%

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank elcl1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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