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Reviewed 4 September 2018

We picked up this hotel as good price/quality ration in Playa del Carmen and we were not dissapointed.
Hotel is smaller then sister Maya, which you can still visit and enjoy. Beach is same for all the hotels arround and you can just move arround if you like. Room was ok rather basic one, but big enough for 4 people. Restaurant changes menu every day and you can survive even 2 weeks like we did.
We were surprised that most of the people in the hotel were from South Africa, minimum from Europe.
And of course garden is very nice with some wild animals....

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Svestka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded 5 September 2018

Dear Svestka,

Thank you for your review of the Viva Wyndham Azteca in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us.

Here at Viva Wyndham Resorts we strive to provide the high standards of service that our guests enjoy, and have come to expect from our Brand. It is therefore very rewarding when this has been achieved, and our efforts so kindly recognized.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the Viva Wyndham Azteca in the future!

Kind regards,

General Manager
Viva Wyndham Azteca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018 via mobile

This was a girls trip ! The staff was amazing!! Best ever super friendly and always smiling. The food was pretty good wish there were more food choices but the Italian restaurant was amazing. Wish the buffet had more choices of fruits and breakfast items like oatmeal and cheeses. Plus there is no AC except in specialty restaurants.
The resort was missing in room amenities like lotion mouthwash etc. Also drinks in the rooms were not restocked and the AC was not great. The WiFi was spotty at the beach but no big deal. The resort need some updates and TLC.

The staff made the stayed very enjoyable !! The bartenders are super friendly and drinks were always awesome. Now for the sports activities Yuleses, Emanuel and Fernando thank you soo much for taking us out on the catamaran 3x we could not get enough! Dodo thanks for always being so friendly. Shows were awesome!! Big shout out to Manuel, Armando, Arturo you guys are the best!! All the other staff members I missed you were all great! You guys made our girls trip memorable!! Thank u!! If it wasn’t for the staff this place this trip would not be the same.

Stayed: September 2018, travelled with friends
Thank travel j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded 4 September 2018

Dear Mrs J,

Thank you very much for sharing such an amazing review of your Viva Wyndham Azteca experience!

It is a great pleasure to read that you see the Viva Wyndham Maya as your second home! We are absolutely thrilled that the staff made such an impact on your stay and that you know so many by name!

We will pass your kind words to our staff, whom you highlighted from the rest of the team and we are sure they will be thrilled to know you remembered them.

Thank you once again for your comments and looking forward to welcoming you soon.

Warm Regards,

General Manager
Viva Wyndham Azteca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

This is a laid back, more garden style property. If you're looking for glitzy- keep looking.
We loved the Palm trees, gardens, Bar by the pool and relaxed atmosphere. The whole place was clean, clean , clean. My only negative was that the rooms could use an upgrade. They were OK, but nothing special.
I will return here despite that.

Stayed: February 2018
3  Thank Fulhamsoccer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded 15 August 2018

Dear Fulhamsoccer,

Thank you for your review of the Viva Wyndham Azteca! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us.

Here at Viva Wyndham Azteca we strive to provide the high standards of service that our guests enjoy, and have come to expect from our Brand. It is therefore very rewarding when this has been achieved, and our efforts so kindly recognized.

Thank you once again. We appreciate your loyalty to our Brand, and hope to welcome you back to the Viva Wyndham Azteca in the future!

Kind regards,
General Manager
Viva Wyndham Azteca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018 via mobile

We stayed in this hotel as family with one child.
The hotel is very nice and the food is very good, many different theme restaurants in addition to the big buffet restaurant.

Beach is very nice ... the time we stayed here there was much sea grass which the staff tried to manage each and every morning.

Our room was ok - second floor - however we expected a little more for an superior room.

Nice effect staying at Azteca: we can go to the other Wyndham hotel “Maya” 200m away and have even more food and animation options.

Stayed: August 2018, travelled with family
1  Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded 10 August 2018

Dear Thomas M,

Thank you so much for staying at the Viva Wyndham Azteca. We are really honored by your amazing feedback.

We are also so glad that you enjoyed the beach, location, and attractions close to the Resort. Our first aim is to make our guests feel satisfied with the All-Inclusive services we offer and it is always great to see them leaving with such a high satisfaction level.

We look forward to welcoming you again at the Viva Wyndham Azteca.

Best Regards,

General Manager
Viva Wyndham Azteca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

We have spent 2 weeks in this resort. The good side- really tasty food.
Rooms however are so basic and shabby that it hurts. The hotel should also invest in air conditioning for the restaurant and bar area, just fans is definitely not enough.
The water in your mini bar is not replaced which is quite a nuisance.
The a la carte restaurants are ok, the Italian and the Bamboo really good and the Mayan one actually pretty bad. The food in the common restaurant quite tasty and good choice. I would just advise to stay away from Sushi. I ate 2 pieces and got a major food poisoning.
Overall an ok stay but would not come back.

Stayed: August 2018, travelled with family
1  Thank Joanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded 8 August 2018

Dear Joanna K,

Thank you for sharing your comments on your recent family vacation at Viva Wyndham Azteca

We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments about our food services in general. Rest assured that all of our Food & Beverage items are prepared according to strict health and hygiene regulations in order to ensure the quality of our services. Please note that we have not received any similar reports however we will be following up your comments with the responsible managers.

We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts.

Kind regards,

General Manager
Viva Wyndham Azteca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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