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Jungala Aqua Experience
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Reviewed 14 October 2019 via mobile

The best waterpark I’ve been too, without a doubt its a must at the riviera maya, from the luxury towels they give you to the cabanas this place is worth a visit. Im so glad we were able to go had a great time at the lazy river and the bartender Raphael (at cocoyol bar) really made our day with the speciality drinks they offered. Also want to give a huge thanks to all the slides staff very helpfull and professional, and our waiter Francisco for the lovely service he gave me and my wife on our visit saturday! Highly recommended!!!!

Date of experience: October 2019
1  Thank Mmv0588
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jungala, Digital Marketing Coordinator at Jungala Aqua Experience, responded to this reviewResponded 1 November 2019

Hello! Thank you for sharing your experience with us. We hope you had a great experience at Jungala. We'll be waiting for you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2019 via mobile

Children enjoyed the day at the park. It is small compared with similar parks, but remember, this is part of a hotel now open to the public. It’s worth the investment because very little up to adults can find fun.

Date of experience: October 2019
2  Thank Marcos S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jungala, Digital Marketing Coordinator at Jungala Aqua Experience, responded to this reviewResponded 14 November 2019

Hi! Thank you for your comments. We hope you had a great day at Jungala. Hope to see you soon!

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Reviewed 28 September 2019

Absolutely crestfallen! Planned for months to visit Jungala for the day on my birthday even though we were staying at another resort. I called the customer service hotline before my visit to book a cabana and was tersely told that they did not book online - I would need to do it upon arrival. Three days before my visit I find out they are CLOSED from 9/19 to 10/5 for “maintenance.” Not a WORD about this on their website or given when I gave my visit dates initially on the phone.

How do you close something for maintenance for over 2 weeks when it’s only been open for 4 months? I understand it is off season in Cancun but a maintenance interval this long should be clearly communicated.

Jungala was actively posting the day before the closure and during the closure on their Twitter and Instagram: “Some seek Paradise, some find it at Jungala.” I guess I will seek paradise elsewhere on this vacation.

Date of experience: September 2019
Thank Timothy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jungala, Digital Marketing Coordinator at Jungala Aqua Experience, responded to this reviewResponded 14 November 2019

Hi Timothy, thank you for your review. Your comments are helping us to be better day by day. We are sending these comments to all the people that are involved in these situations so you can be sure that this won't happen again. Thank you very much, hope to see you soon.

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Reviewed 9 September 2019 via mobile

During my stay at Grand Mayan I was told about this new Aquapark that was recently opened.

After several days I decided to visit it and found a very pleasant surprise.

The park even is not the biggest, is enought to spend all day with the very best of the attractions: huge wave pool, all sizes water slides, lazy River, restaurants, pool bars and for us the very best was the kids area, which has a lot slides where you can spend the best of your day with the entre family.

The services is very good, the Vidnata standard according to a 4 /5 diamond, and thats the difference with all the parks and attractions of Cancun and Riviera: you get
an excellent customer experience since the moment you get to the Loby. There is a concierge (specially I thank to Mauricio and all concierge crew for making our stay as a Vip guest even we were walk in clients).

You can see the difference as a luxury park in all the areas from the lockers, baths and dressing room to the small details like chill out music all over the park and the microfiber towels (loved them)

We are definetly going back to Vidanta next year, and spend several days at the park, now that will become a must at the Riviera.

TIPS
- If you are staying at Vidanta, ask your concierge or the Joy Squad team for the packages and promotions
- There are several VIP cabanas you may rent for the entire day and you get an upgraded service with personal concierge, champagne, snacks, safety box, a near by bath, among other perks.
- Try the burguers and the sweet potatoes fries.. They are awsome

Date of experience: September 2019
5  Thank franciscojp534
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jungala, Digital Marketing Coordinator at Jungala Aqua Experience, responded to this reviewResponded 14 November 2019

Hi! Thank you for your comments and share your experience with us. We hope you had a great day at Jungala. Hope to see you soon!

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Reviewed 30 August 2019 via mobile

Great lazy river, super fun family and thrill rides (3 in total), but not much else as of yet. Some slides are featured as “under construction” despite being on the map, which is good to know before getting to the park to avoid disappointment. We were also thrown off by the false advertising on the promotional posters for the waterpark, which feature exhilarating-looking slides that I can assure you do not exist at Jungala! Despite the existing slides not being numerous and therefore getting old after a few rides, they are undoubtedly fun and I see great potential for this park seeing as it is in its early stages. Food is good—vegan options are available.

Date of experience: August 2019
1  Thank jeepster21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jungala, Manager at Jungala Aqua Experience, responded to this reviewResponded 31 August 2019

Hi! thank you for your review. Your comments are helping us to be better day by day. Hope to see you soon.

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