We had an amazing New Years at Kool beach club, the service was very polite and attentive the... read more
We had an amazing New Years at Kool beach club, the service was very polite and attentive the... read more
We discovered Kool Beach after our hotel gave us vouchers which enabled us to have a discount... read more
This beach club is at the north end of the beach and is very large. Nice loungers, facilities and also had a pool. It's a large beach club, energetic music and three levels of lounger pricing. We chose to be by the pool for which was in my opinion the nicer area for 150 pesos per lounger. Sitting at sand level, the second level was I believe 450 peso section was so far back that in some cases you don't even see the water while on the lounger. The VIP section which is at the front is yes, close to the water, but it's also just behind the public beach and on a busy day, this area is crowded with people who have brought their own chairs and umbrellas.
The food and drinks were okay. My daughters loved the pool and people watching. Our service was very good. We did agree that it was the most expensive compared to the other beach clubs we tried during our trip and for the extra money wasn't worth it. The bill was much higher because they added 16% tax and then we were told tip was not yet included. Interesting, no other bill we saw during our trip added tax on top. Still glad we came to try this beach club
We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.
Regards!
Me and my partner enjoyed our stay whilst at the Kool beach club.
We were warmly welcomed by the bartender Eduardo/Eddy; who explained to us how the process worked etc. To which we took a liking to how Eduardo was fluent in his ability to speak in English so fluently. We returned and used the beach club the following day.
Where we were served excellently by Carlos, Jesus and Micheal on the following days that we returned!
The place was always nice and clean and people seemed to be working really hard.
We enjoyed having lunch on the balcony which gave us a break from lying down.
Whilst on the beach we carried out various activities i.e jet skiing, banana boating and all sorts to which we enjoyed.
The DJ also played some really relaxing and up beat music to which helped the vibe of the whole place.
I must also add that the workers did such a good job with tackling the sea weed problem, as this could've been a huge put off.
We also really appreciated how friendly Ubaldo despite not ever being our server; he asked how we were to which we appreciated.
You can tell the Kool Beach Club us trying to maintain an exclusive service to which I'm sure customers like myself appreciate.
N.B: The staff work very hard and I'd like to think managers reinforce this and make staff feel valued.
We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.
Regards!
I wandered in after walking the beach for awhile. Enjoyed some beer while catching the scenery (with both the beach and the people - there's plenty to look at). Rosa Linda was very friendly and I enjoyed the bartenders Eduardo (who speaks excellent english) and Johnny. David was nice too (David and Rosa Linda both worked the beach chair areas but still were nice enough to stop and talk to me at the bar). Great atmosphere for just hanging out and enjoying an afternoon beer (I believe they close after the sun goes down). They have beach lounge chairs for rent... so you can stay all day if you want.
We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.
Regards!
My Wife and I spent 8 days in Playa Del Carmen. 6 of those days were spent on the beach at Kool Beach Club. From day one the crews at the beach were amazing. Wilber and his team made us feel welcome and we could not have been treated better. We enjoy our Cerveza's on the beach and Wilber did everything he could to keep them on ice nonstop. Lunch was great every day from just the fruit to the quesadilla's. For 6 days on the beach we did not want for anything. Through that whole time Wilber and the team made sure we were happy and had everything we needed. We took a catamaran ride and Joshua the Captain was friendly, funny and knowledgeable. It was a great hour spent. Needless to say we will be back next year in April and Kool Beach will be our spot.
We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.
Regards!
My girlfriend and I stumbled on this place by accident. We were staying off the main strip and obviously took advantage of Kools great prices while we were at the beach. This place makes you feel like a rock star. The service is amazing- I give them so much credit for walking around when the UV index is 10. They are super quick and love just hanging out with you. The DJ is awesome- makes you feel like you are in miami. I had a ton of mimosas, my girlfriend had the hurricane and said it was good. I ate the fish tacos they were pretty good, maybe a little too fried. My only complaint is that I couldn't take our server Wilber back to the states with me. He was so much fun!!!! And also I think their guacamole is packaged, which is a little annoying.
Estimado Danielle P
Nos complace escuchar que nuestro personal creo una buena experiencia, personalmente comentare a Wilberth por tu amable reseña, lo mas importante para nosotros es ofrecer servicios de calidad con precios justos ejemplo de esto son la comida y bebidas, nos sentimos muy contentos que lo disfrutaras.
Agradecemos el tiempo que haz considerado para compartir tu experiencia estamos seguros que tu opinión ayudara a muchos viajeros a considerar nuestro club como la mejor opción para pasar un día perfecto.
Te esperamos pronto, saludos cordiales.
Day rent of sun beds are only 150 pesos a day which is cheap compared to some other places, beach is lush, nice sand clear water(when there isn't seaweed due to a storm) staff are not hovering over you all the time, they are attentive and very nice.
We are glad to know you had a good experience with us. Our goal is to give the best service and make great memories out of your visit. We hope to see you soon and we will gladly assist you.
Regards!