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21 - 26 of 1,994 reviews
Reviewed 5 March 2021

We are members of UVC and usually stay at Secrets properties. We decided to try a Zoetry property to celebrate his birthday. While the hotel is a bit older than what we typically prefer, the food and service make up for a leaky sink 10 times over. We had a wonderful time, met some great people, and enjoyed the amazing service and food prepared by what has to be some of the best chefs in Mexico.

We LOVED Ulysses and his partner on the beach/pool that gave incredible drink and food service. They were so friendly, anticipated our needs, and truly MADE the stay. I also appreciate Jorge Louis for his friendly service and making sure we had everything we needed. Thanks to the dinner waiters

Date of stay: February 2021
    • Value
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Review collected in partnership with this hotel
3  Thank Alishatsear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 4 weeks ago

Dear Alishatsear,

I would like to thank you for taking the time to write on TripAdvisor about your experience regarding your recent visit to Zoetry Villa Rolandi Isla Mujeres Cancun.

Our Chef will be delighted that he and his team could convinced you with their culinary skills and have been able to show you a big strength of our hotel.

It would be a great pleasure to share your comments with the above-mentioned staff members. Our team is our best asset!
We will be waiting for your next getaway.

Best Regards,

Mercedes Gancedo
e-Concierge & Social Media

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2021 via mobile

We loved our October stay at Zoetry! Loved our balcony from our room and the tub outside. Gorgeous hotel and the food was amazing and so fresh. The wait staff were so kind. I can’t say enough about the amazing views. The hotel is small which we really liked. My husband went golfing by ferry a couple times in Cancun. The staff arranged everything for him which left me time for spa treatments. We rented a golf cart a couple times. It was a blast!!!

Date of stay: October 2020
Trip type: Travelled as a couple
4  Thank 822ericaclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 4 weeks ago

Dear 822ericaclay,

We are so delighted that your stay with us was so special, thanks for your kind words regarding our team, we will be happy to share your comments with them.

Remember, Zoëtry Villa Rolandi Isla Mujeres Cancun is your home away from home and we look forward to welcoming you again.

Regards

Mercedes Gancedo
e-Concierge & Social Media

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Reviewed 21 February 2021

We had a fantastic stay at the hotel, and staff was attentive and great. The only issue (not hotel’s fault) was that only one restaurant was open during our stay due to COVID regulations. I rated one below maximum as I wanted to try the other restaurant.

Date of stay: February 2021
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Review collected in partnership with this hotel
1  Thank VijayBfromTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 3 weeks ago

Dear VijayBfromTexas,

Thank you very much for sharing your words with the TripAdvisor community. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you can take back home.

We hope on your next getaway we achieve five stars. Have a great day.

Best regards

Mercedes Gancedo
eConcierge & Social Media


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Reviewed 12 February 2021

Words cannot express how great this resort is. My friends and I came here for a girl's trip and were wow'd the whole time. We have experienced many all inclusive resorts but this one has blown it away. The food is the best food we have ever had at a resort. So many choices. The resort is well taken care of and the employees were all amazing. We are already looking on when we can come back.

Date of stay: February 2021
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    • Sleep Quality
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Review collected in partnership with this hotel
2  Thank Jacquie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 4 weeks ago

Dear Jacquie G,

It is our pleasure to know that your stay at Zoëtry Villa Rolandi Isla Mujeres Cancun, was a wonderful experience and that we exceeded your expectations with our service. We appreciate your kind comments.

We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

We hope to see you again!

Regards,

Mercedes Gancedo
e-Concierge & Social Media

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Reviewed 10 February 2021

I spent two nights at this fantastic intimate boutique resort at Isla Mujeres and had the most relaxing time with my girlfriend. Don't expect a massive resort with music blasting, pool volleyball and multiple buffet style restaurants. This is an exclusive, secluded and peaceful paradise for you and loved ones to relax, eat very well and forget about life while lounging at one of their three pools, at the beach or their spa. The rooms have a classic Mediterranean architecture and inspire a 'greek island' feel, with lots of white, adorned by beautifully stained glass at the balconies. We ate at the restaurant multiple times and enjoyed their exquisite dishes (do NOT miss the ravioli with chile nogada, nor the grilled octopus).

The staff always wears masks and promotes social distancing, and they can have a covid test done very quickly if your country of resident requires. The perfect place to escape the winter and relax!

Date of stay: February 2021
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3  Thank mgoliveirasf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes Gancedo, Other at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 4 weeks ago

Dear Mgoliveirasf,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

At Zoetry Villa Rolandi Isla Mujeres Cancun our guest's health and safety have always been our number top priority, by saying this we look forward to welcoming you home in the nearest future.

Warm Regards,

Mercedes Gancedo
e-Concierge & Social Media

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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