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Ways to Experience Cancun Airport Transportation
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Reviews (3,040)
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2,270
332
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Traveller rating
2,270
332
136
92
210
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All reviews cancun airport great service playa del carmen return trip no issues friendly driver both ways great ride flight was delayed reliable service within minutes other companies great price private van these guys always on time vehicle
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7 - 12 of 3,040 reviews
Reviewed 3 weeks ago

Great experience round trip transportation. Leaving the airport we waited about 15 minutes for driver to pick us up but they were there at the hotel promptly at the quoted time to take us to the airport.

Date of experience: August 2021
Review collected in partnership with this attraction
Thank 71AmyMichelle
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Very disappointed in our service with this company!! The communication was very poor we had some flight changes both ways which was stressful enough!! Our arrival was pushed back and I emailed as soon as I found out, I was asked for the updated flight information and they confirmed our pick up time had been adjusted. When we got to the airport and found where they were stationed the man told me we had missed our ride, I showed him the email confirmation for the updated times then had to wait 45 minutes for a ride. No big deal at this point it was hot but we were excited to start our vacation. Then our our departing flight was canceled and rescheduled I emailed as soon as I was notified (8hours) prior to pick up I attempted to call several times and could not get in touch with anyone. We ended up having to pay for a taxi after already pre paying for service. When I finally received a response to my email (much later ) I was told that it was considered a no show and they do not change transportation times same day. Which is absurd considering how common it is for flight time to change day of. No refund was issued and the email responses were very rude ! I’ll absolutely pass on this company !!!!!

Date of experience: August 2021
Review collected in partnership with this attraction
Thank Phylicia R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Great service friendly drivers and service right on time!! Will used them again when I return to cancun

Date of experience: August 2021
Review collected in partnership with this attraction
Thank andrsvliz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I rated average due to the fact that my driver wasn’t there when I arrived I was spouse to get a call from the shuttle never did had to ask several people around Am I in the right spot are they coming now coming back to the airport when I left they were prompt and they called me

Date of experience: August 2021
Review collected in partnership with this attraction
Thank jenny2129
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cristian F, General Manager at Cancun Airport Transportation, responded to this reviewResponded 3 days ago

Jenny,

We appreciate your preference and feedback.

We apologize for the short time of uncertainty. Know we are constantly improving our services so there is little to no waiting time.

Hope you had a good time despite this and to see you again.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Pick up at the airport was a bit late.. putting into consideration our flight was delayed we didn’t want to wait anymore.

Date of experience: August 2021
Review collected in partnership with this attraction
Thank naomiagtransport
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cristian F, General Manager at Cancun Airport Transportation, responded to this reviewResponded 3 days ago

Naomi,

We appreciate your preference and feedback.

We will take your comments into consideration to continue improving our services.

Hope you had a great time and to see you again.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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