We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (6,099)
Filter reviews
6,099 results
Traveller rating
3,611
1,534
587
226
141
Traveller type
Time of year
LanguageAll languages
More languages
3,611
1,534
587
226
141
Show reviews that mention
All reviews world cafe preferred club coco cafe sands restaurant olio restaurant balcony room barefoot grill entertainment team honeymoon suite sushi partial ocean view dress code beautiful beach french restaurant beach area our waiter main pool
Filter
Updating list...
391 - 396 of 6,099 reviews
Reviewed 2 May 2018 via mobile

This Hotel has too much rules which it really doesn't make any sense for a coast city and hot weather such as Cancun, I have been in others hotels previously and I can compare. This hotel obligate you to wear pants for dinner, which makes no sense. Also they are not flexible for simple request from customer as preparing table for a family together when some member arrived later.

They don't bring the food you asked for. The waitress are rude and services and horrible.

Stayed: April 2018, travelled with family
6  Thank Welton G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

The food was excellent and the staff couldn’t do enough for you, especially the lovely lady at the beach bar, we were never without a drink. The only down side was the dress code which prevented my partner from wearing a vest top during the day whilst going for something to eat.

Room Tip: A room with a balcony
Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank sg56dco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

We had the best server her name is Tina!!! Absolutely amazing worker and cares about her customers!! This is my second time at this hotel and we also had Tina when we came there back in 2016 and her personality never changed. We love her! We miss her

Stayed: May 2018, travelled with family
1  Thank Pamela Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

beach was very nice. Greatly enjoyed a cabana. Beach service was OK. Poolside food was pedestrian and very limited. Restaurants had longer waits then desired and food was somewhat repetitive. The menus were a little restricted and attempts at ethnic variations were often totally offbase. Mousse was like jello, bread was essentially the same rolls everywhere. Appetizers were good but desserts left you flat. Rooms clean and relatively quiet. Bar service was prompt but beer selection was restricted to local brews. Didn't leave the property so cannot comment on the concierge's efforts there but they were helpful when my wife had a dental issue and they secured needed items from a local pharmacy for us.

  • Stayed: April 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 819howards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

This hotel is amazing! The staff treats you so well, everyone is so friendly. The service received is top notch. If you're interested in the preferred option, DO IT! it is worth it. Upon check in you're escorted to the 8th floor where you are checked in privately in the preferred club lounge. Armando Vega works the bar in the preferred lounge and he is absolutely amazing. Take some time to talk to him. One of the nicest people I've ever met and an awesome bar tender. The water at this location is calm and shallow enough for kids and swimming far out. I would have a hard time staying anywhere but here. I have 0 complaints.

Stayed: April 2018, travelled with family
1  Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews