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All reviews french restaurant kids club big ben steakhouse zip line the buffet area separate toilet room la creperie odd numbered rooms adults only pool area lots of closet space superior ocean view adult section didn t work bracelet making pay usd spanish speaking room service
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Reviewed 29 April 2018 via mobile

Great stay at the Seadust hotel! Stayed in the ocean front suit with a lovely view of the beach and pools. On the balcony of our suite we had a spa bath with added extra flavor to our trip. Amazing service from all the hotel staff especially Armando Martinez in the buffet. He was absolutely amazing and didn’t let us lift a finger. He automatically knew what we needed after our first time being there. The room and facilities were very clean and well kept. Always easy to find something good to eat around the resort. Entertainment by the pool was also a plus. I was able to win a prize playing bingo in the pool with “Sexy Jonathan” as he called himself lol. I loved the idea of the adult only pool with the swim up bar as this is a family resort so there were many kids enjoying themselves at the regular pool. Very sad to be leaving but I definitely plan to return on my next trip to Cancun to see all of the friendly faces that made this trip exceptional like Roberto!

Stayed: April 2018, travelled as a couple
2  Thank Joelishia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seadust_Cancun, Community Manager at Seadust Cancun Family Resort, responded to this reviewResponded 1 May 2018

Dear Guest

Thank you so much for your fantastic review!

It is wonderful to read that you had the overall experience that we strive to provide each guest with our unparalleled service.

Thank you for the kind words regarding Armando, Roberto and Sexy Jonathan who made a difference during your stay, we are proud to have them on our team.

On behalf of all of us here at Seadust Cancun Family Resort, we look forward to welcoming you back home with us on your next visit to Cancun.

Best Regards

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Reviewed 29 April 2018 via mobile

At 1st I didn’t know what to expect, but once we seen the hotel it was gorgeous. The room was awesome best view I have ever had. There was also a jacuzzi on our balcony. Incredible ocean view. There is also a swim up bar and you can have drinks all day! The service was excellent all the employees were very nice and helpful I plan on coming back again. Armando Martinez was very helpful and made us feel comfortable. The supervisor Roberto was very helpful he made sure we enjoyed ourselves.

Stayed: April 2018, travelled as a couple
1  Thank GoPlaces770304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seadust_Cancun, Community Manager at Seadust Cancun Family Resort, responded to this reviewResponded 1 May 2018

Dear Guest

We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it.

We have no doubt that your review will be of great help for many travelers while making their decision to visit Seadust Cancun Family Resort. We appreciate the warm words regarding our staff, service, rooms and general atmosphere.

We are looking forward to welcoming you on many future occasions, which we will be happy to make every special for you.

Best regards

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Reviewed 29 April 2018

we booked here a bit last minute as monarch collapsing ruined our original booking to spain and surprisingly mexico was coming up cheapest, booked for this hotel due to it looking great with lots of restaurants on the beach and a good looking kids club and pools, transfer from the airport was quick and easy took about 15 minutes, check in was good was told we could be upgraded to a family suite with bunk beds so we chose to do that, concierge gave you a brief tour on the way up to the room then was asked to come down to the lobby to have a chat with them about the full hotel which we did,
this brought up the 1st issue the kids pool and kids club were closed due to redevelopment they said it was just closed for this week but looking at it it looks like it had been closed for a while and didnt look like it was near done, very disapointed as was my 6 yr old who we had been bigging it up with all week, there was a kids club but not like the one pictured it was just a conference room done up while the other was being sorted...not great.
next day we decided to ask for free wifi for our 6yr old to have something to do at nighttime as there was no english channels on the tv except for fox an cnn so we asked at reception for free wifi for 6 nights (should be free anyway) due to the inconvenience of the kids stuff being closed they reluctantly did this, anyway more on all that later.
the hotel is huge and very impressive inside and out, lots of restaurants we used the buffet in the morning which has omlette chefs cereals a lot of choice,
for dinners we tended to use the pool snack bars for fresh pizza and chicken wings
for teas we ate at big bens which was good, manhatten which was ok, the italian again ok, all have stuff you can eat on the menus but is just hotel food really,
pool area was good pools a bit cold we didnt really stay around the pool that much preferered the beach, the sea on 1st impression looks very wavy and a bit dangerous there is lifeguards on there, it was a bit to rough for our son but he was fine supervised and had a great time wave dodging on the beach and the sea is nice and warm.beach was very nice free beds and beach bar special thanks to cesar, emilio and gersan the beach staff who were very friendly and an assett to the hotel.
for a calmer beach get the bus outside the hotel they run about every 2 minutes and get off at where the hard rock restaurant (not hotel) is at the mall and cut through onto that beach its much calmer but it is a public beach.
there is also a patch of trees and shrubs just next to the hotel where you can see/feed the iguanas
we were lucky enough to see some baby turtles hatching and even help put some in the sea which was a real treat
there is no shops within 15 minutes of the hotel but they have shops in there for cigs 98 peso for 20 (£4 ish)
the hotel is i'd say about 90% mexican which wasnt really an issue the staff were all very welcoming to us maybe because they dont get many uk visitors but the shows at night what we saw was in spanish could be an issue if you were there for a fortnight but we only went a couple of times

  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank kelljoe112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seadust_Cancun, Community Manager at Seadust Cancun Family Resort, responded to this reviewResponded 1 May 2018

Dear Guest

Thank you for sharing your experiences of your stay with us. We’re very happy that the team took good care of you ensuring an overall enjoyable time.

We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. At Seadust Cancun Family Resort, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.

In order to enhance the quality of our services and facilities, during last trimestre of 2017 we had some renovations works and the kids area was part of them. Thanks to those renovations, nowadays we are proud to offer a great area for kids which includes an aquatic park, baby and kids club, Carrousel snacks bar and a Play Room.

At Seadust Cancun we look forward to welcome you back in a near futre to enjoy our renovated areas and this beautiful paradise.

Warm regards

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Reviewed 29 April 2018 via mobile

Me and my girlfriend visited this all-inclusive resort april 25th-may 1st. We got the vip package that included free room service and all kinds of things. This place was amazing!!! Very beautiful!! And extremely friendly staff! Even though it is kind of family friendly, we still got to enjoy the romantic getaway we were looking for. And it is very reasonably priced! Best bartender hands down is julian, you can find him at the adult pool, very charismatic and friendly guy. Also, ana is very attentive and on top of things. Roberto, is a great supervisor as well, as he will make sure you get the best experience possible!

Stayed: April 2018, travelled as a couple
1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seadust_Cancun, Community Manager at Seadust Cancun Family Resort, responded to this reviewResponded 1 May 2018

Dear Chris

It was a pleasure to welcome you during your vacation!

We are truly delighted to learn that you had enjoyed your stay and a memorable time with us.

We look forward to welcoming you back to Seadust Cancun in a near future.

Have a great flight back home!

Best regards


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Reviewed 29 April 2018 via mobile

My boyfriend’s father recommended this resort after he and his family stayed here a few years prior. Ever since stepping foot inside the resort, it was immediately obvious that everyone working here loves what they do. Everything from the food, the alcohol, the hospitality, the prompt service, and the gorgeous location was better than we anticipated. Our bartenders, Julian, Matilde, and Cesar were wonderful and our servers Ana and Rosa were extremely friendly and helpful. Roberto, the supervisor, made sure we felt welcome and encouraged honest feedback, even though we didn’t have anything negative to say. We will definitely be coming back and we recommend this resort to anyone looking for a relaxing, all inclusive experience.

Stayed: April 2018, travelled as a couple
1  Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seadust_Cancun, Community Manager at Seadust Cancun Family Resort, responded to this reviewResponded 1 May 2018

Dear Katie

We would like to thank you for taking the time to leave your kind comments following your recent stay with us at Seadust Cancun Family Resort.

It has been a pleasure to host you and to know that you had a pleasant stay with us, taking the opportunity to enjoy the hospitality and the efforts of our entire staff. We’ve shared your kind remarks with our team, who takes so much pride in ensuring that our guests receive a great service. As well, we thank you for recommending us.

We look forward to welcoming you back again soon.

Best regards

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