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Reviews (4,336)
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Reviewed 2 May 2018 via mobile

The resort is right on the beach! One of the most beautiful beaches I have ever been to! The beach service, pool service, and restaurant service is excellent! My wife and I really enjoyed getting to know some of our waiters during our trip. They were friendly and outgoing! Raul and Eric were two of our favorites! We are grateful to these wonderful gentleman who helped make our vacation so enjoyable and relaxing!

Stayed: May 2018, travelled as a couple
1  Thank Calvin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 May 2018

We want thank you for your wonderful comments about our service. We will share them with the entire team and we hope you will visit us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

At Royal Sunset Hotel we had a most fabulous time! Everyone was willing to help at any given time. My son and his girlfriend were with us and they were in heaven! My last review didn't have our names, but I know anyone from the Hotel will know us...Mucho Gracious!!!! From Rose & Joe, and Geoff & Nicole Springfield, Pa. USA

Room Tip: always an ocean view.............
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank roro1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 May 2018

Thank you for choosing Sunset Royal and for your positive feedback which keeps us motivated to continue to do our best for our guests. We hope to see you again soon.

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Reviewed 1 May 2018 via mobile

We were staying in sunset marina but we came to sunset royal about 3 times we had really great waiters who were Cristian and Julio and Dafne (managaer) big thanks for all of the attention . Hope to return again soon

Stayed: April 2018, travelled as a couple
Thank Zoff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 5 May 2018

We appreciate the time you took to share your experience. Thank you for your kind recommendation.

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Reviewed 30 April 2018

We are members of Royal Sunset and her sister resort Hacienda Tres Rios. We have been going to Royal Sunset since 2008 and always had a wonderful time. I like Royal Sunset because it is in a very good location. You can walk to the Flea Market or Coco Bongo's or you can take the bus to the museum, malls, or downtown. The beach is beautiful. Our suite was on the 7th floor. It was a two bedroom suite with a wonderful view of the Caribbean. The bellman, Javier, remembers us and greets everybody. There was a variety of fruit for breakfast and Rosa makes great omelettes every morning. The Acuario waiters Alberto, Guadalupe and Mario are very friendly. The Chef is wonderful and made a special lunch for my family and I. I also liked our dinner at the Italian restaurant and the Mayan coffee that they make. Our waiter for lobster dinner was Eric and he made a Mexican Coffee with tequila as well as the Mayan Coffee. He was very friendly and endured my husband's bad Spanish with a smile and a bit of mind reading.
The entertainment staff do a marvelous job all day and night. David is funny and keeps people involved. He taught people how to make shrimp cocktail and guacamole. There is a show every night that it is fun, interactive and good. There is also a person that plays music in the lobby and people dance or just listen and talk. There is also a good variation in live entertainment a mariachi band, a saxophone player and a violinist each perform at the restaurants.
The bartender, Cruz, is good, friendly and remembers what people like to drink or he can also recommend a new tasty cocktail . Our housekeeper Adalberto made artistic towel swans and elephants. The concierge, Sergio, was helpful and made all our reservations and helped us enjoy are vacation.You can add variation to your holiday by taking the water taxi to the sister resort at the Sunset Marina with water activities and mini golf. We are looking forward to our next vacation.

Room Tip: The higher floors are nicer and the corner suites are larger. There are suites with ocean view and also suites with lagoon view.
  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Gichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 8 May 2018

We want thank you for your wonderful comments about our service. We will share them with the entire team and we hope you will visit us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

Very nice hotel although the building is inder renovations but will be quite nice when done, great location, a lot of amenities and the staff is very attentive, friendly and wants to make your stay effortless and comfortable. Walking distance to offsite bar/restaurant, stores and shopping.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoASalinas, Gerente at Sunset Royal Beach Resort, responded to this reviewResponded 8 May 2018

We are happy hear your comments about our staff. We strive to provide our guests with caring and personalized service. We hope you will visit us again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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