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Review Highlights
Travel in Cancun was effortless

Transportation to and from the resort/airport was on time. The vans were very comfortable, and air... read more

Reviewed yesterday
Jan T
MY 8TH TIME TO PLAYA DEL CARMEN

Have used this company every time and they are always very good. Plus, since my 3rd visit they... read more

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All reviews bd travel cancun airport westjet vacations great service shuttle service an excursion return trip playa del carmen ground transportation mayan riviera always on time within minutes no issues great company private shuttle air conditioned hotel zone
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Reviewed 3 May 2018

We reserved airport transfers with BestDay when we made our resort reservations on BookIt.com. The printed information I received was very detailed & helped us locate the BD reps among the sea of shuttle drivers! We waited about 20 minutes before the shuttle left (I think they were hoping to fill the van with other passengers, which I fully understand). The driver was very professional & the van was spotless. On the return trip back to the airport, the shuttle arrived exactly on time. The van was much older & not nearly as clean, but it was still satisfactory. We stopped at about 5 different resorts to pick up other passengers, which was a pain, but again, that's what you get when you book a group shuttle. In any event, I think it was well worth the price of $22 per person, round trip.

Date of experience: April 2018
Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

Best Day in Cancun is an excellent transportation choice! Having our hotel transportation booked in advance made it a breeze. The Best Day representative greeted us, we were shown to our van and boarded right away. We left within a few minutes and had a very pleasant ride to our hotel. We had to change our return ride reservation because we changed flights. The hotel representative took care of the change with no problem and our return ride was at the hotel right on time. The drivers on both trips were super courteous.

Date of experience: April 2018
Thank Johnny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2018

On time. Got us to our hotel no problem at all. Provided service back to the airport at the exact time they stated. Booked a day tour to Isla Mujeres through them from our hotel, the trip was great but the rep told us it was the premier tour and it was the regular, not a problem though, still enjoyed ourselves. Thank you for our safe and on time transportation.

Date of experience: April 2018
Thank nicky1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018

We booked a tour through Best Day at Dreams Playa Mujeres for the dolphin discovery adventure.we showed up at the entrance of the lobby early and watched white unmarked van after white unmarked van load up passengers and leave. When it became evident that we had missed our tour we contacted Christen the manager of Best Day at Dreams and Secrets, He kept us waiting for over 3 hours in the lobby while we waited for him to get back to us with some sort of resolution. After we had waited all of that time he came back and told us to meet him at 3 PM and he would have a solution at that time. I told him at that time that we had wasted 3 hours so if we came back to the lobby we did not want to be waiting . He showed 1 and 1/2 hour late for our appointment and told us that he had confirmed the van was there and that other people had ridden from there so we must not have been there. He said we could re book for the next day but it would cost us an extra $15 ( It ended up costing $30)
The next day when the Van came to pick us up we found that they had booked us under my husbands middle name Anthony and not his first name. They called him by the wrong name when they picked us up to take us back to the resort and again when they picked us up to take us to the airport. It is no wonder we missed our ride the first time amid a multitude of white unmarked vans we were supposed to respond to the wrong name? So we were basically called liars, had over 4 1/2 hours of our vacation ruined waiting in the lobby because we were not important enough for the Best Day representative to keep an appointment with us and charged $30 for their mistake. When I reported this I was told I would have to wait for Christen to get back with me .
Surprise, he never did

Date of experience: April 2018
4  Thank sheila Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018

We booked round trip transportation from the airport to our resort, Live Aqua. The instructions they sent ahead of time were very helpful. We made our way out to their pick up station and the customer service interaction was great. The workers and driver were friendly and professional. The ride to and from the airport was effortless which is exactly what we wanted.

Date of experience: July 2017
Thank richardgjonesjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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