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Reviewed 22 September 2018

It was a very great hotel food,room, location was amazing. Beach was beautiful pools were clean and nice. The staff were wonderful, friendly, always went beyond for us. The only I did not like so much was the TV selection not much to choose from. No ac lobby and wifi was not free..but overall I would come back again for the price we paid it was well worth it

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank johncalderon92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 23 September 2018

Dear Guest,

First of all, we want to thank you for choosing the Golden Parnassus Resort and Spa to spend your vacations also for taking the time to share your experience.

We would like to express our appreciation for the flattering words we received from your stay with us.
We are glad you liked and enjoyed our entertainment and our specialized service. Our staff works really hard to make every single one of our guests feel at home and make sure they have an amazing experience.
We would like to inform you that all your comments and opinions are considered in order to improve our service. We'll pass them to the correspondent area.

We are looking forward to welcoming you back in this "your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018 via mobile

My wife and I celebrated our honeymoon in Mexico. From the moment we arrived, we were greeted my Martin who made our experience there nothing short of amazing! There were plenty of activities to do during the day, the shows at night were a hit or miss depending on the theme but were still entertaining. Loved pier 12!! Definitely try the grouper fish and the soups were so good! A big thanks to the manager who upgraded our room to the honeymoon suite and a bottle of champagne! We will definitely miss Mexico and can't wait to come back. It was the hospitality of this hotel that made us really miss this place. A big shout to Jose the bartender who makes some incredible and strong drinks!

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank L6049NBdanielb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 20 September 2018

Dear guest,

First of all, we want to thank you for choosing the Golden Parnassus Resort and Spa to spend your vacations also for taking the time to share your experience.

It was a pleasure having you as a guest. We're very happy to know you enjoyed our food and excellent service. We are very proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation.

By last we hope to have the opportunity of welcoming you back to this “your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.


Best Regards

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Reviewed 19 September 2018 via mobile

Over all a great experience. The staff was extremely kind! From the moment we arrived to the moment we left the staff was amazing. Shout out to Martin the bell man who mentioned he lived in our home town Dallas TX for 15 years of his life. He made our stay very comfortable. A shout out to Brian in the entertainment field. He was a blast to hang out with and was very helpful and friendly! We were beyond pleased with the service that Jesus provided at the beach bar. He made what ever drink we requested! He was very pleasant to converse with! The bar tender that assisted us the night of the canelo fight was also very kind and kept the drinks coming.

The only reason I’m am rating this a 3 Star is because the food was not all that great. I stayed eating fruits, French fries, and desserts.

Gracias a todos de todo corazón! Asta la próxima!!!

Date of stay: September 2018
Trip type: Travelled with friends
2  Thank BiancaRobles2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 20 September 2018

Dear Guest,

First of all, we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacations also for taking the time to share your experience.

We are glad to read that you enjoyed your vacations with us and glad to know that you enjoyed our high-quality customer service, and facilities. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future.

By last we hope to have the opportunity of welcoming you back to this “your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018

General cleanliness was not good, staff acted as if we were bothering them, food was ok but not great. It is not all inclusive, they charge for wine American beer and over. Wifi expensive! Gym stunk and had rusted equipment

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Brandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 19 September 2018

Dear Guest,

We appreciate the time you took to share your comments with us.
We are very sorry that we haven't met your expectations, we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our service.
We already passed a report to the correspondent areas to take in count your comments, so this can't happen again.

We reiterate once again our sincere apologies.


Sinciereley,

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Reviewed 18 September 2018

It's a wonderful place to stay. Excellent services - staff are professional and knowledgeable. People are friendly, helpful and courteous. Location of the hotel is perfect, by the beach, quiet, one block away from the major bus route. Easy excess to all shops, night clubs and restaurants.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Passenger42452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 19 September 2018

Dear guest,

First of all, we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacations also for taking the time to share your experience.

It was an honor to have you and we are pleased to know that you enjoyed your vacations with us. We appreciate your suggestions and we will take them into account to improve day by day we will analyze your comments with the corresponding department to resolve them and that way we can continue improving to offer our clients a unique experience.

By last we hope to have the opportunity of welcoming you back to this “your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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