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Reviewed 5 August 2018 via mobile

My husband and I stayed at this resort to celebrate his 50th birthday. The hotel is old and dated. The elevators, most of the time, didn't work. But, it's super clean and the staff is great. We checked in a little earlier than 3pm and got a great room. We had paid for a deluxe ocean view room and got an upgrade to a club room (which was a nice touch). The food was good, not great, just good. Fortunately, we didn't get sick as we have before in an all inclusives. The waiters at the buffet were great, especially Oscar. He went above and beyond to make sure we were well served. Oscar made our stay and meals very pleasurable. All in all I/we would stay here again. The price is incredible in comparison to other all inclusive, but if you're looking for high end this is not your place.

Stayed: July 2018, travelled as a couple
1  Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden P, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 6 August 2018

Dear Guest,

First of all, we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacation also for taking the time to share your experience.

We are glad to read that you enjoyed your vacations with us and are very pleased to know that on your experience in this your home Golden Parnassus was a wonderful experience for you and also glad that you enjoyed our high-quality customer service, the facilities and all the activities we have in this paradisiac place. We appreciate the special comments of our staff members and of course, we will congratulate them for you for there excellent work.

We are looking forward to welcoming you back in this "your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.


Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018

The hotel is old. Our room had a sewage smell. However AC was great as well as staff and pool parties. The food is average, I've never been a fan of the quality of AI food but it was decent. Breakfast was the best

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Melissa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden P, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 6 August 2018

ear Guest,

First of all, we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacations also for taking the time to share your experience.

It was a pleasure having you as a guest, we're happy to read you enjoyed food.
On the other hand thank you for the feedback during your stay we're going to pass a report with your comments.

Thank you for taking the time to share your thoughts about our hotel.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018

I'm just doing this review because I loved the staff and they deserve a feedback.
They were very friendly and cheerful. I loved them all, so I can't name them all.

Loved the food and drinks.
The room and bathroom is big enough.
Although it's a small hotel, it was totally worth it.

Room Tip: The lake house doesn't have the view at all
  • Stayed: July 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Rosana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden P, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 5 August 2018

Dear Guest,

First of all, we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacation also for taking the time to share your experience.

It was an honor having you and we are glad to read that you enjoyed our high-quality customer service, the facilities and all the activities we have in this paradisiac place, thank you for highlighting the qualities that made your stay unforgettable. We are very pleased to know that your experience in Golden Parnassus was a wonderful experience.
We would like to thank you for letting us achieve one of our main goals and that is your satisfaction

We are looking forward to welcoming you back in this "your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.



Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018 via mobile

Located in the jungle, this peaceful resort is a 5 stars hotel
Best food, luxurious rooms, perfect service and elegant decor
The reception is a piece of art
Swimming pools are not deep (negative point)
The sea is not the best
U can spend 2 hours walking around the resort
In one of the corners is dedicated to children to play and have fun
At noon paella is prepared near the pool
Free drinks and joyful stay
I recommend his place
⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Stayed: August 2018
Thank Antoine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoldenP42, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 2 weeks ago

Dear Guest,


Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest.
We are happy to hear you enjoyed everything of our resort.

Please feel free to contact us if you need assistance with anything to make your next stay a unique experience.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018 via mobile

The service at this resort is absolutely amazing! Mariana, Daniel, Itzy and Patty went out of their way to make us all feel special! Every server at every meal and every bar was friendly and provided excellent service! Resort is incredibly clean, beach is nice as were the rooms and the pool.

Stayed: August 2018
Thank tmonster_67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden P, Chief Concierge at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this reviewResponded 3 August 2018

Dear Guest,

First of all, we want to thank you for choosing Golden Parnassus Resort and Spa to spend your vacation also for taking the time to share your experience.

It was an honor having you and we are glad to read that you enjoyed our high-quality customer service, the facilities and all the activities we have in this paradisiac place, thank you for highlighting the qualities that made your stay unforgettable. We are very pleased to know that your experience in Golden Parnassus was a wonderful experience .
We would like to thank you for letting us achieve one of our main goals and that is your satisfaction we would really appreciate your special comments about our staff members and of course we will congratulate them for you for the great work.


We are looking forward to welcoming you back in this "your home away from home" to make you an unforgettable vacation. Do not hesitate to contact us for any additional information on your next visit to info@goldencancun.com.



Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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