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“The most amazing vacation where the home is...”
The Villa
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The Villa
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Excellent
126 reviews
The Villa
Living Room
The Pool
Pool Bed
View to the Ocean
The Study
Villa View
The Pool
Terrace
View from the Master
Villa View
The pool
Villa's View
Living Room
Beach Suite
Master Bedroom
Terrace Bed
Master bedroom
Master Bath
Beach
Kitchen
Entrance Door
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Event
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Overview
Villa -
6 Bedrooms, 7 Bathrooms, Sleeps 12
Cancun, Yucatan Peninsula

Reviews from our community

Excellent - based on 126 reviews
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Reviews from our community

Date | Rating
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English first
English first
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English first
Neil A
Washington DC, District of Columbia
1 review
“The most amazing vacation where the home is beautiful and comfortable and the staff is unbelievable!”
Reviewed 9 August 2014 for a stay in June 2014

It's tough to know where to begin! This review is long overdue from me. Our family went there to celebrate our Dad's 70th birthday. We had a group of about 14 people (6 kids and 8 adults). To be totally honest, I was almost skeptical of the place because it had only 5 star reviews. I'm definitely not helping that situation by posting another 5-star review, but I really can't call it anything but 5 stars.

Just about everything at the place was amazing. Our family wanted to enjoy a really relaxing vacation, so we basically had only one meal outside of the home. None of us really wanted to lift a finger all weekend and we really didn't have to at all. Others have said it and I'd agree that the house looks much better in person than in the pictures. It's a beautiful home inside and out and has great amenities and unbelievable staff. All of the adults had gotten massages at the house and our masseuse was unanimously one of the best we've ever had.

The pros:
- Andreas and all of the staff were truly hospitable, genuine, and wanted to ensure that all of our needs were met. The way that the staff rotates throughout the day is seamless and doesn't leave a moment for you to have to do anything. Everything was done with a smile by Andreas, chefs, wait staff, and the housekeepers. Additionally, everyone was extremely trustworthy.
- The home is beautiful and is much nicer in person and has more amenities than you even see in photos
- The food was excellent for the most part. We did splurge on the surf and turf and that was the best meal of the weekend.
- Andreas worked with us to set up jet-skis, massages, dinner at another restaurant, transportation, etc. and everything went seamlessly.
- There was never a shortage of alcohol, mixers, etc. and we were always asked if they should purchase more on our behalf.
- The pool and hot tub are really nice. Overall, outdoor area is nice and we spent most of our time there.
- Bedrooms and bathrooms were nice and well equipped.
- We felt safe at the home at all times and appreciate that there was a night guard on duty and that the beach access is locked.

Cons:
- Our family really didn't have anything on this except that it would be nice to have a TV in the indoor living area. Though watching tv isn't the point of a vacation, we were there during the world cup and so had the outdoor tv on pretty often for that. If the world cup weren't on, I doubt we would've been watching much tv.

This place is more than 5 stars in our books and we would love to return and be hosted by Robert, Andreas, and the rest of the stuff again. Truly one of the best vacations we've done as a family!

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Aug 2014
Thank you for the review and it was a pleasure to host you and your wonderful family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
likestotr...
Dallas, Tx
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An amazing family vacation!”
Reviewed 25 July 2014 for a stay in July 2014

My family just returned from a wonderful stay at Villa Albatros. We met my brothers family in Mexico for a family vacation and wanted somewhere we could all relax, catch up with each other and enjoy being together. From the moment we arrived we felt pampered and taken care of. The villa is gorgeous! There is so much room! We never felt crowded. The bedrooms are very spacious. The only note I would make is that the main house has 3 bedrooms and the other bedrooms require leaving the main house to access. Not a problem for us since our children aren't small but if you had younger children it might be a concern. We always felt very safe and at night there was still staff there so if anyone needed to come from the downstairs apartment it was not a problem to gain entry to the house. The views are what make the villa so special. Every room has a view. Well, except the kitchen but thanks to the staff I rarely saw the kitchen! We had views of the sea and Isla Muejeres from every bedroom and all the living areas. Beautiful all day and night! The beach was perfect for swimming and flying kites and playing. We ate dinner outside every night with views of the island and pirate ships.
What truly made this a relaxing vacation for me was the staff. Andreas, the manager, contacted us a couple of weeks before our arrival. After speaking with him we decided to go with the chef/waiter for the entire time we were there. Andreas then helped us to come up with menus for our stay. My sister in law and I made a shopping list for breakfast and snack items we wished to have and we were done. There were no more decisions to be made. We simply showed up and ate at meal time. Heaven! No trying to get everyone dressed, in taxis and to the restaurant it had taken 30 minutes to decide on. The food was great! I wish I could have brought Angel home with me! He even gave me lessons in how to make guacamole Cancun style. Andreas was very helpful in setting up activities for us. We went snorkeling with the whale sharks. I highly recommend this trip if you are there during the right time of the year. He also had jet skis brought to the beach outside the villa one day. Some of us wanted to go parasailing and again the boat came to the villa and picked us up from the beach. Andreas also made sure the refrigerator was well stocked the entire time we were there. Not an easy task with teenagers in the house. There was truly nothing to think about the whole time we were there. None of the staff were ever intrusive but they were always close by if we needed something. In addition to keeping the villa spotless the maids also made sure we had coffee in the mornings and cut up fresh fruit for us.
The house is close to Cancun so if you wanted to leave (why???) it would be easy to go to the hotel zone for shopping or nightlife.
We truly enjoyed a relaxing stay at Villa Albatros and felt spoiled the whole time we were there. Thank you Andreas, Angel, Johnny, Martha, Maria and Enrique! We hope to see you again!

Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Jul 2014
It was a pleasure hosting you and we hope to see you again very soon.
Thank you for choosing our property.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014 for a stay in July 2014

Travelling group: Extended Family
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
7 Aug 2014
It was a pleasure for us to accommodate you and your family.
Thank you for staying with us and we hope to see you soon again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Andrew G
Dublin, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Setting the Record Straight”
Reviewed 1 June 2014 for a stay in November 2013
1
person found this review helpful

My wife and I are very discerning travellers and want nothing but the best for our family no matter where we go with security, privacy and a beautiful location being the most important considerations. We have stayed at several Abercrombie & Kent Villas around the world in the past as we only like to stay in private properties. Villa Albatros never lets us down, from the moment we arrive Andreas and his staff never miss a beat and we become the center of their universe.

The Villa is beautiful and very well taken care of; the owner takes pride in the level of maintenance and the standard of the property. During our stay Andreas and his staff took care of our every need and our chef was nothing short of phenomenal. As far as food is concerned Andreas would make all the purchasing arrangements to get all the freshest ingredients for us, so we never had to worry about anything. The chef just understood and delivered the most splendidly delicious meals. The one night we decided to leave the Villa and go out and meet friends for dinner at a local resort we had frozen sushi and overcooked filet mignon for twice the price.

The important considerations to us when we first booked Villa Albatros were security, luxury, and exclusivity. While some of the resorts along the Boulevard Kululkan in Cancun all provide adequate security none of them can provide the level of luxury or exclusivity that Villa Albatros does. We had the entire Villa to ourselves, fully staffed to attend to our every need. This is a private home (not a resort) and the owner takes pride in the fact that they are hosting people. Our butler Javier took care of our every need. Rosita and Lupita took such good care of our children on several occasions when my wife and I were out sightseeing and would also ensure that the property was spotless. What my wife and I really love is that we can enjoy the relaxation of our accommodation with our children without having to ‘leave’ them at a daycare center at some resort.

Given our experience at Villa Albatros and others there are a few things you must understand. If you are looking for an all inclusive ‘all you can eat and drink’ environment at a cut-rate price where you will get frozen sushi, woefully inadequate dinners and overcrowded facilities then the resorts are probably best for you. If you want the most gracious and luxurious accommodation you can find with the finest service at a reasonable price then Villa Albatros is for you.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Robert and Andreas, having the villa to ourselves, the location, where do I start?
Liked least: Nothing
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Jun 2014
It has been a pleasure hosting you and your wonderful family year after year.
We hope to be able to serve you again in the very near future.
Thank you for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brittany...
Chicago, Illinois
1 review
“Great place, great staff”
Reviewed 14 May 2014 for a stay in May 2014

The house matches the pictures and the staff exceeded our expectations. We traveled from Chicago with our wedding party to get married at the Villa and everyone had a great time and the wedding went marvelously, in big part due to Andreas, the caretaker that is on top of everything.

We would recommend this home and staff and we are already talking about a return trip some day.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: It's a stunning place that is well maintained and the staff is very professional
Liked least: Wi-fi was very limited
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Jun 2014
It was our honor to be able to host such a lifetime event for you such as your wedding.
Working with you was a wonderful experience for us.
Thank you for choosing us and we wish a wonderful life full of joy and love.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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