It's tough to know where to begin! This review is long overdue from me. Our family went there to celebrate our Dad's 70th birthday. We had a group of about 14 people (6 kids and 8 adults). To be totally honest, I was almost skeptical of the place because it had only 5 star reviews. I'm definitely not helping that situation by posting another 5-star review, but I really can't call it anything but 5 stars.
Just about everything at the place was amazing. Our family wanted to enjoy a really relaxing vacation, so we basically had only one meal outside of the home. None of us really wanted to lift a finger all weekend and we really didn't have to at all. Others have said it and I'd agree that the house looks much better in person than in the pictures. It's a beautiful home inside and out and has great amenities and unbelievable staff. All of the adults had gotten massages at the house and our masseuse was unanimously one of the best we've ever had.
- Andreas and all of the staff were truly hospitable, genuine, and wanted to ensure that all of our needs were met. The way that the staff rotates throughout the day is seamless and doesn't leave a moment for you to have to do anything. Everything was done with a smile by Andreas, chefs, wait staff, and the housekeepers. Additionally, everyone was extremely trustworthy.
- The home is beautiful and is much nicer in person and has more amenities than you even see in photos
- The food was excellent for the most part. We did splurge on the surf and turf and that was the best meal of the weekend.
- Andreas worked with us to set up jet-skis, massages, dinner at another restaurant, transportation, etc. and everything went seamlessly.
- There was never a shortage of alcohol, mixers, etc. and we were always asked if they should purchase more on our behalf.
- The pool and hot tub are really nice. Overall, outdoor area is nice and we spent most of our time there.
- Bedrooms and bathrooms were nice and well equipped.
- We felt safe at the home at all times and appreciate that there was a night guard on duty and that the beach access is locked.
- Our family really didn't have anything on this except that it would be nice to have a TV in the indoor living area. Though watching tv isn't the point of a vacation, we were there during the world cup and so had the outdoor tv on pretty often for that. If the world cup weren't on, I doubt we would've been watching much tv.
This place is more than 5 stars in our books and we would love to return and be hosted by Robert, Andreas, and the rest of the stuff again. Truly one of the best vacations we've done as a family!
My family just returned from a wonderful stay at Villa Albatros. We met my brothers family in Mexico for a family vacation and wanted somewhere we could all relax, catch up with each other and enjoy being together. From the moment we arrived we felt pampered and taken care of. The villa is gorgeous! There is so much room! We never felt crowded. The bedrooms are very spacious. The only note I would make is that the main house has 3 bedrooms and the other bedrooms require leaving the main house to access. Not a problem for us since our children aren't small but if you had younger children it might be a concern. We always felt very safe and at night there was still staff there so if anyone needed to come from the downstairs apartment it was not a problem to gain entry to the house. The views are what make the villa so special. Every room has a view. Well, except the kitchen but thanks to the staff I rarely saw the kitchen! We had views of the sea and Isla Muejeres from every bedroom and all the living areas. Beautiful all day and night! The beach was perfect for swimming and flying kites and playing. We ate dinner outside every night with views of the island and pirate ships.
What truly made this a relaxing vacation for me was the staff. Andreas, the manager, contacted us a couple of weeks before our arrival. After speaking with him we decided to go with the chef/waiter for the entire time we were there. Andreas then helped us to come up with menus for our stay. My sister in law and I made a shopping list for breakfast and snack items we wished to have and we were done. There were no more decisions to be made. We simply showed up and ate at meal time. Heaven! No trying to get everyone dressed, in taxis and to the restaurant it had taken 30 minutes to decide on. The food was great! I wish I could have brought Angel home with me! He even gave me lessons in how to make guacamole Cancun style. Andreas was very helpful in setting up activities for us. We went snorkeling with the whale sharks. I highly recommend this trip if you are there during the right time of the year. He also had jet skis brought to the beach outside the villa one day. Some of us wanted to go parasailing and again the boat came to the villa and picked us up from the beach. Andreas also made sure the refrigerator was well stocked the entire time we were there. Not an easy task with teenagers in the house. There was truly nothing to think about the whole time we were there. None of the staff were ever intrusive but they were always close by if we needed something. In addition to keeping the villa spotless the maids also made sure we had coffee in the mornings and cut up fresh fruit for us.
The house is close to Cancun so if you wanted to leave (why???) it would be easy to go to the hotel zone for shopping or nightlife.
We truly enjoyed a relaxing stay at Villa Albatros and felt spoiled the whole time we were there. Thank you Andreas, Angel, Johnny, Martha, Maria and Enrique! We hope to see you again!
My wife and I are very discerning travellers and want nothing but the best for our family no matter where we go with security, privacy and a beautiful location being the most important considerations. We have stayed at several Abercrombie & Kent Villas around the world in the past as we only like to stay in private properties. Villa Albatros never lets us down, from the moment we arrive Andreas and his staff never miss a beat and we become the center of their universe.
The Villa is beautiful and very well taken care of; the owner takes pride in the level of maintenance and the standard of the property. During our stay Andreas and his staff took care of our every need and our chef was nothing short of phenomenal. As far as food is concerned Andreas would make all the purchasing arrangements to get all the freshest ingredients for us, so we never had to worry about anything. The chef just understood and delivered the most splendidly delicious meals. The one night we decided to leave the Villa and go out and meet friends for dinner at a local resort we had frozen sushi and overcooked filet mignon for twice the price.
The important considerations to us when we first booked Villa Albatros were security, luxury, and exclusivity. While some of the resorts along the Boulevard Kululkan in Cancun all provide adequate security none of them can provide the level of luxury or exclusivity that Villa Albatros does. We had the entire Villa to ourselves, fully staffed to attend to our every need. This is a private home (not a resort) and the owner takes pride in the fact that they are hosting people. Our butler Javier took care of our every need. Rosita and Lupita took such good care of our children on several occasions when my wife and I were out sightseeing and would also ensure that the property was spotless. What my wife and I really love is that we can enjoy the relaxation of our accommodation with our children without having to ‘leave’ them at a daycare center at some resort.
Given our experience at Villa Albatros and others there are a few things you must understand. If you are looking for an all inclusive ‘all you can eat and drink’ environment at a cut-rate price where you will get frozen sushi, woefully inadequate dinners and overcrowded facilities then the resorts are probably best for you. If you want the most gracious and luxurious accommodation you can find with the finest service at a reasonable price then Villa Albatros is for you.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
|Friends getaway||Older travelers|
|Families with young children||Large groups|
The house matches the pictures and the staff exceeded our expectations. We traveled from Chicago with our wedding party to get married at the Villa and everyone had a great time and the wedding went marvelously, in big part due to Andreas, the caretaker that is on top of everything.
We would recommend this home and staff and we are already talking about a return trip some day.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Older travelers|
|Families with young children||Large groups|