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Reviews (9,130)
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Traveller rating
4,630
2,540
1,104
494
362
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All reviews north tower la claraboya lobby bar mexico lindo the mexican restaurant ocean view main pool activity pool entertainment staff spring break beautiful beach make reservations a lot of fun a la carte restaurants breakfast and lunch great trip water aerobics
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Reviewed 3 weeks ago

My boyfriend and I were looking to get away for a couple weeks, we were a little hesitant to go on vacation during Covid-19, but the service hospitality and cleanliness of the resort made us feel super comfortable and safe. They treated us as we were family, Rodrigo was very attentive, giving us VIP service, customized meals, bottle service brought to our room, and even upgraded us to a villa for the last week of our stay! Food was delicious, servers Jose and Dalida were always eager to give us the best service in the Italian restaurant. The beach was the bluest I’ve seen in mexico, very clean. We will defiantly be back, and recommend to all of our friends and family.

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank jennamP3559KK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 2 weeks ago

Dear jennamP3559KK:

We would like to express our appreciation for the comments you have made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all of our guests return home with fond memories of their vacation.

We hope to have the great pleasure of receiving your visit again.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I was hesitant booking at first, but from the moment we arrived it has been nothing short of incredible. The staff is extremely friendly and accommodating, especially Max, Rosa, Jesus, Vincent, and Caesar! First time staying at an all-inclusive resort and I can safely say if we're ever in Cancun again we'll be staying at Occidental Tucancun!

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank 783cjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 2 weeks ago

Dear 783cjj:

We would like to thank you for the very positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.

We hope to have the great pleasure of receiving your visit again and you can continue to enjoy our facilities and services.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

So amazing, staff is friendly and helpful and you feel like home here!! 1000x recommended, beautiful views and our bartenders: Rosa and Max are just the best in the world! They will get you whatever you need at the bar ❤️

Date of stay: February 2021
Trip type: Travelled as a couple
Thank 524magdag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 3 weeks ago

Dear 524magdag:

Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us.
Your enthusiasm for our staff is greatly appreciated by all of us and we assure you that it will be a great source of motivation for them, for which we will convey your kind congratulations.

We hope to have the great pleasure of receiving your visit again.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Everyone is so welcoming as soon as you get out of the car. Just to name a few, Vicente Hernandez, Maxi Antonio, Jairo Chan, Dalida Perez, and Gonzalo were all very attentive and were the reason this trip was perfect. My first time in Cancun was amazing thanks to this very welcoming staff.

Date of stay: February 2021
Trip type: Travelled with family
Thank krystalljms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 3 weeks ago

Dear krystalljms:

We appreciate your opinion about your vacation at our hotel; the satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and employees were able to meet your expectations during your stay.

We hope you give us the great pleasure of receiving your visit and you can continue to enjoy our facilities and services.

Best regards,

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Reviewed 3 weeks ago via mobile

Here at Barcelo, everyone treats the guest like a king! Vicente Hernandez, Maxi Antonio, Jairo Chan, Dalida Perez, and Gonzalo were just a few of the amazing workers here. Definitely coming back!!!!!!

Date of stay: February 2021
Trip type: Travelled with family
Thank eliudj2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asistente Dirección Tucancún, Otro at Occidental Tucancun, responded to this reviewResponded 3 weeks ago

Dear eliudj2021:

We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and we agree that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience.

We hope to have the great pleasure of receiving your visit again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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