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Happiness38131951898
Los Angeles, California

A Grand Experience

5.0 of 5 bubblesReviewed 8 Aug 2024
The most upscale posh place to stay at in the hotel zone.
However everything is priced at that rate as well. So expect to spend USD rates for all activities at this resort.
The beach waves in the morning were pretty violent so I don’t recommend it for kids. It sent me tumbling as an experienced swimmer.
Date of stay: August 2024
Room Tip: If you’re on a budget this isn’t the place to stay at. But it is luxury and a classy stay.
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 4 weeks ago
Thank you for leaving a review on our resort. We greatly appreciate it, and hope you enjoyed your time in Cancun!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,872)
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Traveller rating
5,516
1,560
444
182
170
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11 - 16 of 7,872 reviews
Reviewed 9 August 2024

Agree with other reviewers, checkin in slow and unless you are a timeshare owner you end up with the worst rooms. Hotel staff will go the extra mile to prove guests wrong and not take ownership of their shortcomings.
Despite being a loyal Marriott Bonvoy member, I found that the benefits I typically enjoy were completely disregarded. The staff seemed more focused on timeshare sales and appeasing timeshare owners than on providing a quality experience for regular guests. Was told straight that Bonvoy benefits aren't applicable at this hotel (early checkin, room upgrades, late checkouts, welcome drinks, etc)

Room tip: This is a timeshare resort and not the regular Westin hotel chain
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Raida H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 4 weeks ago

Thank you for your review. We apologize for the negative experience that you faced during your stay. Our resort is a Vacation Club property, that has a check in time of 4pm and a check out time of 10am, as stated on our website. Again, we apologize, and hope you enjoyed your time in Cancun.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024 via mobile

This is a great place for a family. We stayed in the 2 bedroom ocean view in building 2 on the 3rd floor. The pool was great as well as the beach has beautiful water. The beach was a little rough because of the wind but not a lot of seaweed. Right across from the mall so my family loved the option to walk to different restaurants and walk around to get ice cream. Will come back again.

Date of stay: July 2024
Trip type: Travelled with family
Thank Sikealily S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 4 weeks ago

Thank you for leaving a positive review on our resort. We greatly appreciate it, and hope you visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Last review wasn't posted, not sure what? I've never had a review on trip advisor not posted before, and as you can see I've wrote many of them. Anyway, stay somewhere else. There are plenty of better options. Rooms were okay, Time Share people hassle you, food not good, cleanliness could by much better, $15 drinks served in plastic bathroom cups.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shelley M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 8 August 2024

Thank you for your review. Our team values your feedback, and hopes you enjoyed your time in Cancun.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2024

My family’s experience with Blue Photo was amazing! Frank was very professional, patient and accommodating for my family of 8. He took over 100 photos and they all turned out great. The whole experience from start to finish was smooth, stress free and pleasant. I highly recommend the photo shoot at Westin Lagunamar.

Date of stay: August 2024
Trip type: Travelled with family
Thank BJ F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 8 August 2024

Thank you for your review! We appreciate the feedback provided with your photo session, and hope you enjoyed your time in Cancun!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

Incredible spa experience! Myself and my best just had the most incredible massages from Mary and Annette and the Heavenly Spa at the Westin Hotel. Truly a luxurious experience. The spa facilities coordinator Guadalupe showed us a wonderful time, attending to our every need and Amanda, the receptionist was lovely at check in. The hospitality at this spa and the resort in general is unlike anything I have have experienced before in Mexico. Ten stars!

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Erin T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 8 August 2024

Thank you for leaving a positive review on our resort and spa. We greatly appreciate it, and hope you visit us again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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