Last review wasn't posted, not sure what? I've never had a review on trip advisor not posted before, and as you can see I've wrote many of them. Anyway, stay somewhere else. There are plenty of better options. Rooms were okay, Time Share people hassle you, food not good, cleanliness could by much better, $15 drinks served in plastic bathroom cups.
Thank you for your review. Our team values your feedback, and hopes you enjoyed your time in Cancun.
My family’s experience with Blue Photo was amazing! Frank was very professional, patient and accommodating for my family of 8. He took over 100 photos and they all turned out great. The whole experience from start to finish was smooth, stress free and pleasant. I highly recommend the photo shoot at Westin Lagunamar.
Thank you for your review! We appreciate the feedback provided with your photo session, and hope you enjoyed your time in Cancun!
Incredible spa experience! Myself and my best just had the most incredible massages from Mary and Annette and the Heavenly Spa at the Westin Hotel. Truly a luxurious experience. The spa facilities coordinator Guadalupe showed us a wonderful time, attending to our every need and Amanda, the receptionist was lovely at check in. The hospitality at this spa and the resort in general is unlike anything I have have experienced before in Mexico. Ten stars!
Thank you for leaving a positive review on our resort and spa. We greatly appreciate it, and hope you visit us again in the near future!
I would’ve loved to recommend this resort but our experience was aweful. This is our second time staying at the Westin. First time experience was wonderful except for check in which is extremely slow. This time the whole experience was horrible. Very disappointed at Marriott. We booked months ago to ensure nice rooms with nice views (total of 3). Check in took an hour and an half. Our rooms were clean but the view was horrible so we asked to be moved to better rooms and they said no rooms are available. Of course if check in took an hour and a half more people came and took all the rooms. They told us we could move the next day but we would have to check out from our rooms at 10 and we won’t be able to get the new rooms until 4 which is check in time!!! I think this is ridiculous! When you have guests that are already in your hotel, why would you let them wait for 7 hours to get a room??? I’m writing this review at 5:30 and still no rooms. We called and complained to the manager and his response was sorry you feel this way!!! Honestly the resort is beautiful and people are nice but the check in and front desk people as well as the manager are rude and liars. To compensate for my family having to sit in the sun for seven hours waiting for our rooms is to let us check out early the day we’re leaving. Well our flight is at 1 so we have to check out around 9:30 so not sure what kind of compensation this is!
All they care about is sell you time shares. Extremely disappointing. I would love to hear from corporate on this horrible experience.
We apologize for your poor experience during your stay. Please contact our customer advocacy office at 800-860-9384 or email customer.advocacy@mvwc.com to address your concerns.
Great pool area. Big resort with lots of activities- mini golf, pickleball, nice gym, bingo, salsa dancing, etc. Great location walking distance to big mall, public bus access, restaurant…
Beach had seaweed when we were there but the water was a beautiful turquoise color and warm.
Sun is strong so make sure you take it easy and wear sunscreen!
Thank you for you review. We appreciate your feedback.
