I booked the Westin Lagunamar for a sister’s trip with my BFF to celebrate my 51st birthday! 🎉
The resort was beautiful and the up keep was immaculate. I loved the one bedroom villa with the balcony and massive spa tub. The villa had everything we needed to settle in and feel at home. I really liked the dark wood appointments throughout.
All of the staff I encountered were friendly and wanted to make sure we were having a great experience. I so enjoyed meeting our bellman Guillermo. His smile was just infectious and he was always so helpful with providing information as we planned our dinners and short trips off the property. His face lit up each time he saw us and he really made me feel appreciated and cared for. The beachfront and pools are absolutely fantastic and second to none. I did not have trouble finding chairs and umbrellas in either location. I went out to enjoy the sunrise each morning and there was a section of the water that was filled with sea shells. Hunting for them was so much fun!
It was nice arriving on a Wednesday because the crowds definitely seemed a little light the first few days. Our personal concierge Keneshia was extremely friendly, booked our spa and dinner reservations, and was not pushy about signing us up for a sales pitch.
The only blemish on this property is the food. I was not impressed with the food preparations, nor the prices!!! Even a 5L bottle of water from the market was severely overpriced at about $7.50 USD. The breakfast buffet was really the only food we enjoyed on property during our 5 night stay. The good news is that there are some amazing restaurants nearby via a 5 min walk or $5 Uber ride. One of our favorites was ElephanThai, and the absolute best was the upscale Greek restaurant Ilios.
Carlos in the Heavenly Spa was the icing on the cake. He delivered the best two massages I’ve had in my life! My birthday celebration exceeded all expectations and I will definitely be BACK!!!!

I can't say enough good things about our experience at this property last week. The grounds are beautiful, the rooms are spacious and clean and the staff is exemplary. Our concierge Girardi Nicoli was attentive and helpful - she made sure we had dinner reservations, helped us book a fantastic day excursion to Isla Mujeres and always greeted us with a smile.

It was great having a kitchen so we could keep breakfast items like fruit and yogurt handy and the meals we ate on the property were better than most resorts we've visited. We will definitely be back!

Restaurant staffs were nice, location was good. Front desk reception and management was borderline horrific. Everything else was sub par. Check in took much longer than it needed to be. Ours were 20 mins, the family we came in with took 40mins. Third night into our stay the ceiling fan fell off the ceiling onto the bed, fortunately we were out of the room. Manager Marisol put us to another room, but it was near an equipment room, my in laws asked for a quieter room, then they moved us to another floor where the elevator broke so we had to walk 5 floors or use the service elevator. When we asked manager Marisol, she said you asked for another room so this is what you get, nothing else we could do. During the day of the hurricane, they still wanted us out by 1pm upon multiple requests knowing all fights were canceled or delayed. Really not the Westin standard I expected. Marisol did credit us $10K points but considering the ceiling fan could seriously hurt someone and the multiple room changes, I would gladly give the $10K points back for better service and experience. I would never stay here again there are so many other choices in this area.