Restaurant staffs were nice, location was good. Front desk reception and management was borderline horrific. Everything else was sub par. Check in took much longer than it needed to be. Ours were 20 mins, the family we came in with took 40mins. Third night into our stay the ceiling fan fell off the ceiling onto the bed, fortunately we were out of the room. Manager Marisol put us to another room, but it was near an equipment room, my in laws asked for a quieter room, then they moved us to another floor where the elevator broke so we had to walk 5 floors or use the service elevator. When we asked manager Marisol, she said you asked for another room so this is what you get, nothing else we could do. During the day of the hurricane, they still wanted us out by 1pm upon multiple requests knowing all fights were canceled or delayed. Really not the Westin standard I expected. Marisol did credit us $10K points but considering the ceiling fan could seriously hurt someone and the multiple room changes, I would gladly give the $10K points back for better service and experience. I would never stay here again there are so many other choices in this area.

My wife and I have been coming to Cancun since the 90s. We have stayed at many nice resorts. This resort surpasses every single one in almost every aspect (dining is only ok). Cleanliness, attention to detail, the 2 infinity pools, and I belive, the best beach on the strip. Any small issues are immediately and professionally handled with appropriate follow up to make sure that we were satisfied. The full kitchen and BBQ grills allow you to eat in, and there are many dining options across the street at the local mall. Although, the pizza at the pool bar was tasty and reasonable.

My family and I really enjoyed the Westin Lagunamar resort. We came here with our 8 year old and 4 year-old in a 1 bedroom villa. As Marriott owners, we traded into Westin through Interval International, and we hit a home run! We used ' the One' for shuttle service from the airport to Lagunamar, and it was seamless. Upon arrival, we had our choice of any bld pretty much on any floor. Although we initially choose bld 900, the kids wanted more of the beach and pool view, so we switched to bld 600 on a high floor. The room is very modern with full kitchen, with really nice bathroom. Jacuzzi tub, with separate shower..really nice. We had a A+ view, absolutely fabulous. Kids loved the huge infinity pool and the awesome beach! Huge Flat screen tv and couch was nice. Although the cable package was only ok. The 2 for 1 happy hour was also awesome. The Vieneto sports grill bar on property was also decently priced and tasty. My 4 yr old was thrilled as there were iguanas all over the property for him to chase around. Claudia was great in scheduling a lot of our excursions trips as well!
The staff was always so very friendly and helped out whenever they could. A+ staff! Only issue we had and it was resolved was that my wife ordered several pizzas from the pool restaurant for the room. We had to go pick them up and the pizzas were personal size pizza's and not very good. The pizza were like $25 each, but it turns out the restaurant does not normally make pizzas for the rooms in the evening. They are a small specialized pizza for in- dining mostly. We were able to reach an acceptable solution with the restaurant. Lagunamar is in a really nice spot right across the street from the mall, which has a cool aquarium for the kids. We avoided taxi 's the whole trip just because they are pushy and way too $$$$. We suggest Uber and the bus to get around the hotel zone. We did get a good deal by doing the timeshare presentation at Lagunamar. It was not too bad, as it lasted 90 mins like they said it would. It was not a real high sales pressure presentation, buy they did seem annoyed that we didn't wasn't to buy points or buy bonvoy points. The bonvoy points offer is not a good deal, so don't get sucked in. All in All we really like the Westin Lagunamar alot and will for sure stay here again when coming back to Cancin!