We spent a week at the Westin Lagunamar and had a wonderful time with family. From the moment we arrived, we were greeting with warm welcome by the staff. The staff at the front desk and concierge were very attentive and professional throughout the whole stay. I called a week ahead of time to alert the front desk that we needed a second room to be next to each other and they were able to accommodate us.

We did Tuesday taco night and it was great. The had whole Mexican performances and performers went every table and asked if we have any songs the can sing for us. We celebrated my daughter birthday and I asked for birthday song. The sang it English and Spanish. Everyone was clapping and sings together. It’s was memorable moment.

Second, we did a family heavenly aromatherapy spa day at the resort. It was very relaxing and I enjoyed it a lot. The massage therapist was very professional. I told the therapist where I had tension on my body and she focused on it. The manager wanted was very friendly and very accommodating. The therapist told me what I need to do relieve the tension pains. She recommended me to use jacuzzi, then sauna and rest and pain should go away the next date. IT WORKED!!! They have massage stations around the main pool and front desk for sample five (5) massage for USD $5. Would recommend to give try it if you unsure about it. The told me all the massage therapist are licensed.

Third, we ate at the Oceana restaurant for breakfast. They had plenty of options. Also, ate Dunn Sport Bar. The food was good but for some reason food did not sit well. I don’t recommend to eat there if you have a sensitive stomach. The restaurant food by Main pool was ok and my stomach did not react to it.

Lastly, we did couple of excursions through the resort. The chichen itza, ATV + Tulum, and catamaran tours. We enjoyed and loved it. The meetup time at lobby are quite early in the morning. These tours did not provide breakfast therefore we were very hungry. They served us lunch around 1-2pm. The food was not very good. The tour guy spoke Spanish and English. Some spoke more of Spanish than English. Be on alert time from tour guy. If unsure or misheard the time of meet back on the bus, they will leave without you. You would need to make transportation arrangements on your own to back to resort. These places are about 2+ hours away from Cancun.

Overall, we had an awesome, relaxing vacation.

A wonderful family friendly resort centrally located in the hotel zone close to everything. Been coming here for over 12 years and have always enjoyed it. We also get our family photos taken with BluePhoto Photography every time and they do amazing work!

My husband and I are still here at the Westin. We arrived on Sunday night and the flight and check in process was very smooth. We arranged transportation beforehand with The One and that went very smoothly as well. We were given a room on the 5th floor building 11 and it is a very nice studio (plenty for 2). We had no idea what our view looked like until the next morning because it was pitch black when we arrived. However, waking up in the morning to the view of aqua clear water was absolutely breath taking.

The reason for writing this post before the end of our stay is to give a shout out to Ged Chappo, part of the elite concierge team. My husband and I went out to a fancy dinner but hardly touched our food because we were so full. When we got back we realized that we left our doggy bag for our $230 dinner at the restaurant. We walked over to Ged to see if he could call and confirm that they had not thrown it away. As we waited for him to confirm, we discussed taking another round trip cab ride (at a cost of $30) to retrieve our food.

Ged confirmed that our food was still at the restaurant but then floored us by telling us that he was going to get it and would call us when he got back. Within 15 minutes he was back and our dinner was saved. I have never had service like that and must call it out when it’s amazing. Thank you so much Ged!