I absolutely loved the bed in this hotel! I felt as if I was sleeping on clouds! Many times when you visit abroad the beds are uncomfortable! Westin Lagunamar is right across from the La Isla mall. The grounds are well kept! I would like to give a special shoutout to my concierge- Matthew P. hailing from the UK! He was the best concierge that I can recall ever! Matthew was attentive and followed through! The hospitality was natural with him as he gave end to end service for all of my requests as well as great recommendations all with a jovial laugh and smile!
Things that were nice about my room was the view of the beach and the conveniences of home in the junior suite! I was able to bring leftovers to my room, refrigerate them like my guacamole and tacos and heat them up on a later day. I was also able to wash my clothes and dry them! The jetted tub in the bathroom was nice and I was able to soak one evening! Be careful though I thought I had the water at the right level just above the jets and when I jumped in I experienced a lil overflow of water. The offc. Workers were nice too! The food was delicious and the drinks. The Crimson tide was my favorite and the Carne asada tacos were scrumptious with the delicious guacamole. Just be prepared for the $$. It was convenient getting coffee at Starbucks on the premises and getting meals at the mall across the street. The ice cream 🍦 at the mall is so good! The Mexican food was also descent! I made great memories and Westin has been great to me over the years! When feeling satisfied the saying goes, “they owe me nothing!!”

The hotel is a timeshare venue and, as such, does not measure up to other experiences we have had with Marriott and with Pueblo Bonito. The room was very small (despite it being handicapped accessible—which was available when we arrived). The staff was friendly; however, some information we received was incomplete or incorrect. We left early in the day on several excursions but were not able to get room service for breakfast or even coffee. The restaurant by the pool was good. Wait staff was friendly. Spa is tomorrow but was not available until later in the day.

My family and I visited this resort resort for the second time this past April for my daughter senior spring break. My daughter brought along a friend this time. We had a one bedroom suite which worked perfectly for us. My husband and I slept in the bedroom and the girls slept on the pullout couch. I did ask them for a mattress topper the first day to make it softer and the girls said that was fine. We had a fabulous room on the eighth floor that overlooked the infinity pool in the ocean. We love this resort! It is absolutely beautiful. With its infinity pool and the beautiful beach and the amazing outdoor mall right across the street. We had a fully equipped kitchen so the first day we got groceries down the street att he Soriana. We are hoping they would deliver but apparently they don’t anymore. We caught a taxi back to the hotel as we had a lot of groceries and couldn’t walk. But it’s only about a 10 minute walk away. We would have breakfast in our room every morning and I would make sandwiches to bring down to the beach for lunch. Every night we ate at one of the fabulous restaurants across the street. One day we did a super fun catamaran ride to an island. It also includes snorkeling. Other than that we just enjoy the beautiful beaches and pools every day and had a fabulous weather. The 3 PM happy hour at the swim up bar in the pool is not to be missed! We will definitely be back!